I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Voir plus
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Lisez les avis des autres
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Voir plus
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Voir plus
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Coordonnées de contact
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Etats-Unis
- sales@direct-brand.com
- direct-brand.com
I have a great experience I two…
I have a great experience I two transactions first one delivery was super fast the only bad thing was the piece was a little dented but nothing crazy second time everything was perfect
28 mars 2023
I am very happy with my purchase and I…
I am very happy with my purchase and I recommend them and I would buy other products thanks
27 mars 2023
Had the handles that I needed and they…
Had the handles that I needed and they shipped super fast
24 mars 2023
Payed for 2 day shipping and no product
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here several times in the past so I'm not sure if it's your business or fedex but someone royally screwed me over!
24 mars 2023
The product was exactly what was…
The product was exactly what was advertised the price was right and it was here when promised.
28 février 2023
Excellent customer service.
3 mars 2023
Very quick delivery time
28 février 2023
Had what I needed $ was right received…
Had what I needed $ was right received in timely manner good job !!!!
1 février 2023
OEM parts...fast shipping.
OEM parts that got to me very fast.
I used standard shipping and got the part in 3 days...very efficient!
1 février 2023
Fast shipping
30 janvier 2023
You guys sent me the wrong motor
You guys sent me the wrong motor 1.the mounting bolts are not the same . 2 the motor spins the wrong direction when correctly wired. 3 even the label on the motor does not say 32330 like your website advertised it does
6 janvier 2023
Réponse : Direct Brand
Dear Steven
We are sorry to hear but you did not get in touch with us to let us know you had a problem so we are unable to fix the problem.
Please contact us with full details of the order and product so we can deal with your problem,
I needed the blower motor quickly
I needed the blower motor quickly, and I paid for the overnight service to make this happen. It arrived the next day, as promised. I installed it with no problems and it's been running like a champ since.
5 janvier 2023
Réponse : Direct Brand
Thank you for taking the time to review.
I worked with Louise
I worked with Louise. I had found the motor I wanted and thought I had checked the box for NEXT DAY DELIVERY but I had not. Louise took care of the issue. When I had a question the day of delivery she responded back quickly.
28 décembre 2022
Réponse : Direct Brand
Thank you for taking the time to review.
Réponse : Direct Brand
Thank you for taking the time to review.
Réponse : Direct Brand
Thank you for taking the time to review.
Réponse : Direct Brand
Thank you for taking the time to review.
Direct Brand takes care of any problems
I like most folks are on a very tight budget. Direct Brand's products and prices grabbed my attention. I ordered 2 room blowers and an exhaust blower that matched up perfectly to my 3 King pellet stoves. They sent to me an incorrect room blower from what I ordered. I called the phone number given and left many messages but nobody ever called me back. I got through to them by the e-mail I found on the BBB website, they then promptly e-mailed me back. They then sent me the correct part and covered all charges for sending back the incorrect part. Some may say not to give 5 stars due to this however working in retail most my life I know accidents do happen and they fixed the problem and even refunded the UPS charges back to me of which I paid for the initial order. So folks please lighten up, I know I will be ordering from them again and know that if a situation arises they will take care of the problem.
22 décembre 2022
Réponse : Direct Brand
Thank you for taking the time to review.
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