Spent over §£1000 on flooring was told they would accept any returns as long as the boxes were unopened total lies I had three boxes returned and the refused my refund stay well clear of these unrespe... Voir plus
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Lisez les avis des autres
Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Voir plus
Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Voir plus
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Voir plus
L'entreprise a répondu
3,4
Moyen
299 avis
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Very happy with my shopping experience…
Very happy with my shopping experience and the guys in store where super nice
22 août 2025
Great.
Quick, helpful, professional service, no time wasting procedures, wide range of quality products. Try it yourself!
18 août 2025
The website is easy to navigate
The website is easy to navigate. The price you see is the price that you pay. No VAT add ons at the end.
18 août 2025
Easy to pick what you want just put in…
Easy to pick what you want just put in how much you need simple steps
18 août 2025
My laminate flooring was left on the…
My laminate flooring was left on the street.. I paid £40 for delivery and it wasn't delivered to my flat! Very unprofessional delivery drivers! I am a small woman no way I could have got it upstairs had to phone my nephew who luckily wasn't far away to move it for me.. do not recommend! Very poor
27 juillet 2025
Poor communication
Poor communication, I had an issue with delivery, chat didn’t work, email was unmanned and had to call by phone. The person said they would deal with my query but never called back.
Had to go to a showroom to get my internet order sorted.
Very poor service
26 juillet 2025
Staff couldn't have been more helpful
Staff couldn't have been more helpful , answered all my questions and nice quick visit to secure everything I needed.
31 juillet 2025
Fast delivery great quality and…
Fast delivery great quality and brilliant customer service highly recommended
16 juillet 2025
Easy to order, good price
Easy to order on line but also needed advice from the store who were very helpful when I called them on 2 occasions
19 juillet 2025
Excellent as always
Excellent as always, ordered Thursday, delivered Monday, quality flooring at a great price
3 juillet 2025
I am still waiting on my order to be…
I am still waiting on my order to be delivered, the phone number on the website no one pick up just a recording telling you the mail box is full. My order was placed June 16,2025 and my delivery date was June 18,2025 it is July 4,2025 and I have not received my order, otter nonsens.
16 juin 2025
I made two purchases with direct…
I made two purchases with direct flooring and neither was confirmed by email.
3 juillet 2025
Worse Company to deal with
I went into the showroom in Glasgow, gave the guy the measurements and he calculated how many packets of flooring I would need including 10% for wastage. I ended up with 5 packets left over and when I called to say I would bring them back I was told that they would need to pick them up at a cost of £49.50 plus 10% of the value of the packets I was returning. I told her that if the guy had calculated the amount of packets I needed correctly then I would not have to return them. She told me that, obviously the measurements I gave him were off. These floors have been measured by three different joiners and they all come up with the measurements I gave to the them. If I could give a 0 score I would So I DO NOT RECOMMEND and advise to avoid at all cost unless you want to be out of pocket.
27 juin 2025
Avis spontané
GREAT EXPERIENCE PLACED 3 ORDERS
I have had a great experience with direct flooring, this is the 3rd Order I have now placed with them. The Kronotex Oak Laminate flooring in oak grey IV ordered 3 times now it's such a beautiful finish and has a lovely shine to it. It makes my livingrroom look bigger 😄 and it's great in my lobby
. I would recommend this flooring and company.
25 juin 2025
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