Direct Gap Avis 1 113

Refreshing!

It was the fact that there was a telephone number to call and they actually rang back which was brilliant!!! The team member I spoke with was polite, positive and remembered our previous conversation - again amazing!!! They knew what their job was and my policy was sorted within minutes - fantastic!! Would totally recommend.

Great Procedure so far so good.🙌🏻

Helpful and efficient customer service representative. I've used Direct Gap 3 times now so I'm a satisfied returning customer.

Excellent Value, Purchased via phone. Lady very helpful and knowledgeable about the product.

It’s my second policy with direct gap and it’s a very easy experience to do
Excellently guided through the process by Haley who was a pleasure to deal with

Quick to take your money and in principle a great plan however your claims handling company is very tardy at dealing with and paying out on claims.

I had the pleasure of speaking to Hayley today. Hayley was so pleasant and helpful. It is so nice to have such an enthusiastic and knowledgeable member of the team help me with my policy.

Fantastic price for gap insurance almost 50% cheaper than what was being offered through my car lease company.
And my call was answered but the wonderful Hayley if only all calls were dealt with like this.
Highly recommended and a pleasure to deal with many thanks.

I rang Direct Gap as it is one of the companies recommended by WHICH magazine for a Gap insurance quote for my new car. The two female members of staff I spoke to were extremely friendly and helpful. I chose Direct Gap not only for the price of my insurance but also for their great customer service. Feeling confident that should I need to contact them in the future they would be happy to help. Would highly recommend. Thank you.

A friendly and professional service experienced this afternoon having taken out new buisness.
Spoke to Hayley who was very helpful and professional in taking this customer thro the procedure of setting up a policy.
The truth is,with customer experience such as this the customer is made to trust and have confidence in the brand,and they become loyal and talk of the brand to other people through word of recommendation.
They say first impressions help you stand out and be remembered.
Thank you Hayley and Direct-Gap

Absolute brilliant start to finish no hassle quick to set up and Diane couldn't be more helpful thank you

Very assuring and knowledgeable customer service advisor.

Super friendly and efficient service. Thanks to Hayley for making this purchase so straightforward.

This is the third time I have taken to protect a new car. Process to set up was easy, cost much cheaper than previous purchases. Believe it a worthwhile investment.

Spoke to a very friendly and helpful lady called Haley Whitworth who sorted Gap Insurance quickly for 2 vehicles we have just had delivered. Sent confirmations whilst I was still on the phone and all correct. Took payment over the phone and was a pleasure to speak to.

Haley was great with dealing with my policy and the changes I had to make. Prompt and efficient getting back to me!

Fantastic service and customer support from Haley!
Would definitely recommend ;))

Getting all 3 quotes with Haley was great she listened to what you wanted she gave a very reasonable price and dealt with it all.

Replaced our current Gap Policy with a new Purchase today. Haley the customer service representative helped us secure all the necessary paperwork and she is a credit to Direct Gap insurance. Many Thanks Haley Mr and Mrs Edge. 🙏

Very good agents who help guide you through the different types of policy, mine was to cover a lease gap insurance. Diane originally and then Haley were friendly and understood my requirements, as a continuing customer I was also offered a 10% discount by Haley on my next insurance which was most welcome. Good company with good people.