Directsavings Avis 17

MCS paperwork was supposed to be sent in four weeks, however some company idiot locked this in a briefcase and left the country, My energy account went from 250+ to 435- despite my panels sending energy to the Grid
I was accused of being abusive for raising my voice, after losing all credits I am entitled to be a bit annoyed company of liars stay well clear.

We had cavity wall insulation installed. From start to finish, everything ran smoothly and swiftly. In particular, the guys that came out and did the job were friendly, helpful and did a great job. Highly recommend.

From initial contact with Brad and numerous contacts with the lady in the office to the lads that did the job the whole experience was excellent and stress free as much as it could be when getting major work done

I got free solar and heat pump installed by this company through the ECO scheme -The staff are super nice and friendly in the office and the installers were so respectful tidy and clean. I would highly recommend them, they really went above and beyond for me

Around 2 years ago I was contacted by Direct Savings and I was qualified as part of the government scheme to receive a heating upgrade as I was totally electric. I received loft insulation first then a brand new gas central heating system and a couple of extracter fans and it never cost me a penny. The work is subcontracted out so I was lucky the guys were great. I was a bit dubious at first when I was told it would be free but it's been great for me. My electric bills were very expensive and now I'm around 1/3 of what I was paying.

Thankfully just read these reviews and feel like we've dodged a bullet.
Direct Savings made an appointment with us for their surveyor to come round. I finished work early so I could be there, waited 3hrs but noone turned up. Called their office but no reply. This is after receiving 2 text messages from them to confirm the appointment.
Not a good start to their service and lots of terrible customer reviews below to suggest it would only gets worse once they start the work.

Held off writing this review in the hope we would have some resolve. Please if you do anything in life, avoid getting involved with this company. Two week job and now on week 10. No heating, incomplete electrics, insulation and plaster needing redone. Damage to furnishings and fittings, damaged double glazing. 4 inspections, hundreds of emails and numerous phone calls. With no resolve and to be honest very little response. Most heart wrenching experience of my life!
Funder inspection reported one of the worst projects he has ever seen. Wall attached to floating shelf that wasn't removed. Wall now wobbles. More plaster on the carpets, than on the walls. Skirting removed, left in the rain for 9 days, then refitted.
Direct Savings default response - "fitted to manufacturers specifications".

5 star review below is electrician subcontracted by Direct Savings, reviewing plumber employed by direct savings. Pay attention to the real reviews - I wish I did.

One positive - company is very attentive when trying to secure contract. That doesn't last.

Update 22nd December 2024:

Week 24: Direct Savings have asked us to remove this review as part of their negotiation to complete the work, compensation and completing installation of heating.
Unfortunately due to Direct Savings we will not be sitting cosy this Christmas. 24 weeks since they walked through my door, left me without heating and damaged our home. 8.5 degrees in my home on the run up to Christmas! Do your research before dealing with this company!

Had my gas boiler serviced by Ricky.

Great service explained everything to me throughly and was very polite.

Non stop trying to call me despite telling them I was no longer interested. Picked up today and told them I was no longer interested, a really rude employee had a go at me not going ahead and then hung up. Would not recommend using the company based on the interactions I've had with them.

Very disorganised company that will do the work, but only if you harass them for it at every step. Unfortunately they were the only company available to me that I could use for a government grant.

The highlight for me was, 2 weeks after finally starting the work, a staff member quit and didn't pass on my info. I spent another week or so waiting for news before finally hearing back from someone. By this point their workmen were double booked and they asked I I could find someone to do the next stage of work for them (direct savings paid for this though).

Emailed for a quote, got a call back. Never had a ruder phone call from a business ever.

He basically asked for £100 to show up and quote because 'customers' don't take up their quotes. I said I'm not other customers, 'well you are another customer'. He signed off by saying 'I don't want your custom anyway' and put the phone down on me.

Waste of time . After waiting months they cancelled 90 mins after they were supposed to be here. Just as well after reading reviews I think it has worked out in my favour

Complete and utter waste of time, space and energy. **DO NOT** entertain this company of jokers, who kept my daughter hanging on for 2 months without a boiler, so no hot water and no heating over the coldest period of the year so far. Told her she was eligible for a new boiler and insulation upstairs and downstairs. They ‘just had to check the numbers’ and would then arrange for their tradesmen to survey the jobs before giving start date. They would phone to confirm details with her. So far so good, all sounded very positive but then silence. Daughter phoned numerous times and was promised someone would call back. This went on for weeks until today when, yet again she called them, only to be told she is not eligible. So she was eligible a month ago but is no longer?! I can’t describe here how enraged the whole family is at how my daughter has been strung along. I can only advise please DON’T GIVE THEM THE TIME OF DAY.

Absolute waste of time. Completed surveys etc and gave a start date of work to be completed. Cancelled the lot 3 days prior to install date after all preparation was made for the install. Would not recommend this company.

Had a visit over 3 weeks ago to view and price up an insulation job. Heard nothing back despite being told they would get back to me with a price.
Phoned them 2 weeks ago to chase them up and heard nothing since.
Waste of time

In August 2022 I paid £96 upfront for an Energy Performance Certificate (EPC). My home was surveyed for a couple of hours in September and I never heard from Directsavings afterwards. I enquired several times by email about the missing EPC without success. I also sent two official complaints to the company to which I never received an answer. In January 2023 I received a phone call and was told that the survey would have to be re-done as the photos taken at my home got lost (and "the reason must be my slow internet connection"). Directsavings agreed with me to reimburse me for the £96 paid last August. It has now almost been 3 months since that agreement was made and I am still waiting to receive my money back.

Folks, Beware if dealing with Direct Savings. I purchased Solar panels from them 7 years ago, with a guarantee of replacement parts (if they fail), some parts for up to 30 years. Sound too good to be true? They stopped working this year and Direct savings were quick to distance themselves from any involvement in the Guarantee, saying they did not fit the panels - it was a company organised by them, who they no longer work with. They also confirmed the makers would replace the parts, which they did. What they negated to mention was that the parts were covered, but labour is NOT (after 2 years). This was omitted from conversation at the time of purchase and was cleverly hidden in Direct Savings small print. The panels cost $5k approximately to fit and to replace a single panel (which we need) will cost over $1K.