Disc Tree Avis 

Réponse de Disc Tree

3 juil. 2025

Hi Ola,

Thank you very much for your order and for taking the time to share your feedback. We're genuinely sorry to hear about your concerns and appreciate the chance to respond.

We’d like to start by reassuring you — we always refund or replace packages that are confirmed lost. That’s a standard part of how we handle shipping issues, and something we take seriously in every case. We understand how frustrating it can be when a delivery doesn’t go as expected, and our aim is always to resolve such situations fairly and in close dialogue with both the customer and the carrier.

In this case, your review was submitted just 2 days after the order was shipped from Denmark to Sweden. Already within 24 hours of the package leaving our warehouse, you contacted us with concerns. At that time, Bring’s tracking system showed multiple scans and continued movement, and they have not indicated that the package is lost. Still, our customer service team immediately followed up with Bring on your behalf to investigate — as we also informed you.

While we’re unable to confirm a package as lost or issue a refund just a couple of days after shipment without confirmation from the carrier, we’re fully committed to resolving the matter if the situation changes. Fortunately, these cases are very rare, and we always strive for clear communication and a good experience throughout.

If you have any further concerns, you’re always welcome to reach out again to our customer service — we’re happy to help.

That said, we do feel that some parts of your review do not fully reflect the course of communication or actions taken, and we hope this gives a clearer picture of how we’ve handled the case.

Kind regards,
Disc Tree