I recently purchased a 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail With 160kg Load Capacity for my son‘s new home. It’s exactly what the company say it... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit... Voir plus
L'entreprise a répondu
Good, sound, robust product well suitable for outdoor use. Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of... Voir plus
L'entreprise a répondu
Absolute rubbish no customer service whatsoever! Quick enough to answer phone if it’s an order but any problems they just cut you off or say use some crap webchat STAY WELL CLEAR OF THIS RUBBISH COM... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Displaysense
Écrit par l'entreprise
Established in 1978 we're one of the UK's leading suppliers of visual display and storage products for both Commercial and Home use. We offer more than 3,000 products on our online store. A real bricks and mortar company at Displaysense, our philosophy is simple: choice, value and service.
Offering a wide range of products from Clothes Rails to Display Cabinet, Snap Frames to Sneeze Screens; all of which serve a multitude of sectors ranging from consumers in the home, retailers, hospitality and the public sector being just a handful of examples.
All most all items are available for immediate dispatch and giving you the option to upgrade to Next Day delivery. 28-day Returns available on all products. For those seeking Bulk Buys our supply chain enables us to offer you a more tailored pricing please call us today.
Why Buy From Displaysense
- UK Established Brick-&-Mortar Company
- Fast Shipping & High Stock Availability
- Bulk Buy & Save Call Us Today
- Lowest Price Guarantee
- 28-day Returns Policy
Clothes Rails
Display Cabinets
Shelving
POS Supplies
Retail Equipment
Office Supplies
Coordonnées de contact
Rye Street 32, CM23 2HG, Bishop's Stortford, Royaume-Uni
- 01279 460460
- help@displaysense.co.uk
- displaysense.co.uk
3,9
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had 2 glass units spent over £1200 one…
Had 2 glass units spent over £1200 one glass door panel had bad scratch 2 days over there 14 day policy bare in mind weekend so actually on time they refused to replace the 1 panel as 2 days over. 2nd glass display was put together on Thursday finished Friday no one to take call Saturday so reported today they won’t budge on just a replacement 😳 said to buy stuff to try to fix scratch seriously awful customer service will not recommend to anyone as £1200 is a lot of money do not use as if any parts are damaged they will refuse to replace it
12 août 2024
Avis spontané
Réponse de Displaysense
Hi Lynn,
Thank you for sharing your feedback. We understand the concerns you've raised regarding your display cabinet.
Our 14-day policy is designed to ensure that any issues are addressed promptly and efficiently. This timeframe allows us to manage and resolve concerns while still being able to thoroughly investigate the situation.
We want to clarify that this issue was brought to our attention after the policy period had expired, and our policies are in place to ensure we treat all our customers fairly and reasonably.
Although your request was outside this policy, we did our best to offer solutions within the limits of what our business can do. We're always willing to help where we can.
Kind Regards,
Paul - Displaysense Customer Care Team
Delivered on time and it was a quality…
Delivered on time and it was a quality product
22 juillet 2024
Réponse de Displaysense
Dear Aishling,
Thank you for your 5-star review! We're so pleased to hear that your 3ft Wide x 5ft Tall Black Commercial Grade Heavy Duty Steel Clothes Rail was delivered on time and met your expectations for quality.
All our customers really matter to us, and it’s wonderful to know that you’re satisfied with your purchase. If you need anything further, we’re always here to help.
Kind Regards,
Paul - Displaysense Customer Care Team
Heavy duty rail 4ft wide by 7ft high
Just received 4ft wide by 7ft high heavy duty clothes rail. Assembled this product in less than 5 minutes. Very sturdy construction. Exactly as described. Would definitely recommend.
3 août 2024
Avis spontané
Réponse de Displaysense
Dear Elaine,
Thank you for your 5-star review! We're delighted that you're happy with your 4ft Wide x 7ft Tall Two-Tier Black Commercial Grade Heavy Duty Steel Clothes Rail. It’s great to hear that the assembly was quick and easy, and that the rail’s sturdy construction met your expectations.
All our customers really matter to us, so your recommendation means a lot. If you ever need anything else, please don’t hesitate to reach out.
Kind Regards,
Paul - Displaysense Customer Care Team
Excellent buying Experience with Displaysense…
There was excellent communication from the people at Displaysense and they were very helpful. The product itself was good quality for the price and easily assembled.
23 juillet 2024
Réponse de Displaysense
Dear Gillian,
Thank you so much for your 5-star review! We're thrilled to hear that you're pleased with your Industrial Style Clothes Rack with 4 Wooden Shelves. It’s wonderful to know that our team’s communication and support met your expectations, and that you found the product to be of great quality and easy to assemble.
Thank you for choosing Displaysense!
Kind Regards,
Paul - Displaysense Customer Care Team
Réponse de Displaysense
Dear Kelly,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you appreciated our customer service communication regarding the 3ft Wide x 7ft Tall and 6ft Wide x 7ft Tall Two-Tier Black Commercial Grade Heavy Duty Steel Clothes Rails.
At Displaysense, we strive to provide exceptional customer service to all our customers. Your satisfaction is paramount to us, and we are committed to ensuring a positive experience with every purchase.
Thank you for choosing Displaysense. We look forward to serving you again.
Best regards,
Paul - Displaysense Customer Care Team
Send you broken products very bad service
I bought two barrier poles over six weeks ago for an event that I’m having in July unfortunately I didn’t open the packages as display sense guided and normally you don’t have to ring up and tell that the product they sent you has been smashed to pieces and all you can get is one pole out of the floor that actually looks okay and works. Regardless whether It was over 14 days the fact of the matter is they’re sending awful Products clearly break into to pieces The fact that they’re not even Willing to even make a good gesture definitely a company I will stay away from what a waste of money thrown down the drain I would avoid at all costs bad service bad products They sell a lot cheaper elsewhere also and they’re probably made better than what they charge here.
1 juillet 2024
Avis spontané
Réponse de Displaysense
Hi David,
Thank you for taking the time to share your feedback. We understand your frustration and regret that you experienced issues with the barrier poles you purchased.
We want to clarify that the issue was raised three months after the purchase, and our policies are in place to ensure we treat all our customers fairly and reasonably. These policies help us maintain consistency and quality in our service.
Our products are commercial grade and are designed to meet high standards. It would not be in our best interest to supply products that are not up to standard, as our reputation depends on delivering reliable and durable items to our customers.
We strive to continually improve our products and services and your feedback is invaluable in helping us achieve this. Should you have any further concerns or require additional assistance, please feel free to reach out to our customer service team.
Kind Regards,
Dsiplaysense - Customer Care Team
Can't fault this company!
Can't fault this company!
I somehow fell upon this site when looking for clothes rails. I saw the reviews on here were mostly good, so decided to go for it. No regrets. The 2 clothes rails arrived within 2 days I think. I assembled them this weekend, very easy and sensible structure. Nothing was missing and nothing was broken either - I thought I would add that as apparently others experiences may differ. I did buy rather cheap rails, so was not expecting too much, but they are really good, sturdy clothes rails and lovely to look at. The wood for the shelving is great quality. Will definitely be using this company again. Thanks so much.
27 juin 2024
Avis spontané
Réponse de Displaysense
Dear Gina,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our clothes rails.
At Displaysense, every customer's satisfaction is paramount to us. We're delighted that you found our products sturdy and well-structured, and that they arrived promptly without any issues. Your feedback reinforces our commitment to providing quality products and excellent service.
Thank you for choosing Displaysense. We look forward to serving you again in the future.
Best regards,
Displaysense Customer Care Team
Delivery was delayed and outerbox…
Delivery was delayed and outerbox ripped but goods inside were perfect thankyou. Nothing missing or damaged. Assembled it yesterday.
21 juin 2024
Réponse de Displaysense
Dear Mike,
Thank you for your review and feedback. We're glad to hear that despite the delay and outer box condition, your 4ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail arrived in perfect condition and that you found everything intact upon assembly.
At Displaysense, every customer's experience matters deeply to us. Your satisfaction is our priority, and we're pleased that the product itself met your expectations.
Thank you for choosing Displaysense. We appreciate your understanding and look forward to serving you again.
Best regards,
Displaysense Customer Care Team
Truly awful service
If I could give 0 stars I would still waiting on part of my order and getting no response through my emails shocking service
21 juin 2024
Réponse de Displaysense
Hi Fiona,
Thank you for your review.
Having reviewed your details we've had no emails from you. I'd love to be able to help you. Please email help@displaysense.co.uk with your concern and we'll prioritise helping you.
Kind Regards,
Displaysense Customer Care
Impossible to find customer services and a human.
Ordered some really basic products a week ago or more. Nothing arrived, and no way of contacting a human being on their website which would indicate they have not even been despatched. No emails no comms nothing. The FAQs just send you around an a never ending maze of non-information. The phone line takes you through the same FAQs and then cuts you off once you select the issue of concern. No option to speak to anyone just leave a message for a callback whenever. Where is my order? Ordered from them in the past without issue. Shall I go through this charade again or just use someone else? You guess guys.
11 juin 2024
Avis spontané
Réponse de Displaysense
Hello,
We appreciate your feedback and are sorry to hear about your recent experience. However, we would like to clarify that we did in fact speak with you on the telephone on two occasions. Our phone lines are open Monday to Friday from 9am to 5.30pm, and our email is also monitored during these times, with responses provided within 24 hours.
You had left a voicemail, and a customer service agent responded within one hour of receiving it. We strive to provide excellent service, and this review does not accurately reflect our efforts or commitment to our customers.
We encourage you to review the many positive comments left by our satisfied customers as a testament to our service quality.
Best regards,
Displaysense Team
Quality products Good Company to deal with
Well, the product was very good and as i happened I had to return the parts ( No fault at all of the supplier )
Ver easy to return , no awkward questions credit due soon
Thank you would recomend
22 mai 2024
Réponse de Displaysense
Dear Peter,
Thank you so much for your excellent 5-star review! We're delighted to hear that you found the 6ft Wide Chrome Wall Mounted Steel Clothes Rail with Support Arms to be of high quality.
At Displaysense, we strive to make the return process as seamless as possible for our customers. Your experience highlights our commitment to excellent service, and we're pleased that you found it straightforward and efficient.
Thank you for your recommendation and for choosing Displaysense. Every customer's satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
Displaysense Customer Care Team
Great products and prompt delivery
Great products and prompt delivery. What more could one ask for!
23 avril 2024
Réponse de Displaysense
Dear Christina,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are pleased with the 3ft Waterproof Zipped Transparent Clothes Rail Cover and that it arrived promptly.
At Displaysense, every customer's satisfaction is our priority. We strive to provide great products and prompt delivery, ensuring a positive experience for all our customers.
Thank you for choosing Displaysense. We appreciate your business and look forward to serving you again.
Best regards,
Displaysense Customer Care Team
No problems good delivery thanks
22 avril 2024
Réponse de Displaysense
Dear Caimain,
Thank you so much for your excellent 5-star review! We're delighted to hear that you had a smooth experience with the Pack of 12 A3 Wall Mounted Acrylic Sign and Poster Holder, and that the delivery met your expectations.
At Displaysense, every customer's satisfaction is incredibly important to us. We strive to provide reliable service and quality products to ensure a positive experience for all our customers.
Thank you for choosing Displaysense. Your feedback is appreciated, and we look forward to serving you again.
Best regards,
Displaysense Customer Care Team
Broken glass
I ordered 3 wall cabinets. 2 were fine but 1 had broken glass. Shauna at Customer Services was excellent and replaced it immediately. Unfortunately the replacement glass was also damaged. Due to the complexities of the system I had to have a refund and reorder. Shauna arranged for both and ensured that the replacement was extra securely wrapped and a different delivery company was used. Very impressed. All cabinets look great now.
2 avril 2024
Avis spontané
Réponse de Displaysense
Dear Dawn,
Thank you for taking the time to share your experience with us. We're delighted to hear that despite the initial hiccup with the broken glass in one of your wall cabinets, Shauna from our Customer Services team was able to swiftly address the issue and provide a replacement.
We sincerely apologize for the inconvenience caused by the damaged replacement glass. It's heartening to know that Shauna ensured extra care was taken with the packaging and arranged for a different delivery company to ensure the safe arrival of your cabinets.
Your satisfaction is paramount to us, and we're grateful for your patience and understanding throughout the process. Rest assured, every customer's experience matters greatly to us, and we're committed to continually improving our service.
We're thrilled to hear that all your cabinets are now looking great in your space. If you ever need any further assistance, please don't hesitate to reach out.
Kind Regards,
Paul
Displaysense - Customer Care Team
Flimsy product, bad returns policy
Product is flimsy. Return policy/faults policy not great. Staff seem friendly but company leaves much to be desired.
11 avril 2024
Avis spontané
Réponse de Displaysense
Dear valued customer,
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with your experience with the Info Board you purchased.
We take all feedback seriously and we will certainly review your comments regarding the product quality and our policies to see where improvements can be made.
Ensuring customer satisfaction is our top priority, and we regret that we fell short of your expectations on this occasion. Please rest assured that we are continuously working to enhance our services and products to better meet the needs of our customers.
If there's anything further we can assist you with or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us directly.
Kind Regards,
Paul
Displaysense - Customer Care Team
Not durable quality, lasted a few months
Purchased a new pavement sign about 3 months ago. It broke in half because of some slight wind. Not durable at all for British weather. Bad customer service.
5 avril 2024
Avis spontané
Réponse de Displaysense
Thank you for taking the time to leave us a review. We are genuinely sorry to hear about your disappointing experience with our pavement sign. At Displaysense, we pride ourselves on the quality and durability of our products, and it’s concerning to hear that the item you purchased did not withstand the conditions as expected.
We would like to take this opportunity to address and rectify the issue, but it seems we have not received any prior contact from you regarding this matter. Our team is committed to providing excellent customer service, and we are keen to investigate this further and find a solution that ensures your satisfaction.
Could you please get in touch with us directly at help@displaysense.co.uk? We would like to understand more about what happened and see how we can make things right for you. Whether it involves replacing the product or offering an alternative solution, we are here to help.
We appreciate your feedback as it is crucial in helping us improve our products and services. We look forward to hearing from you soon and hope to turn your experience around.
Warm regards,
The Displaysense Team
Bought 2 identical cabinets
Bought 2 identical cabinets, however, they don’t match. One doesn’t have holes cut out of the tracking down the side that enable you to screw in light fittings so we have had to try and blu- tac lights in place. Also one of the lights was faulty with wires cut so had to disconnect it to enable rest of the lights to work. Most annoying to discover that the cabinets come flat packed for us to make, at no stage on web site does it state this. At the price paid we fully expected the cabinets to be delivered made already - this should have been clear before purchase. Really not happy and would definitely not use Displaysense again.
22 mars 2024
Réponse de Displaysense
Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered with your cabinet purchase. We aim to provide products of the highest quality, and it seems we have not met this standard in your case.
We understand your concerns regarding the assembly of the cabinets and would like to clarify that our website does mention the requirement for assembly. However, we acknowledge that this information might not have been as prominent as needed for your purchasing decision. We take full responsibility for any misunderstanding this may have caused.
Regarding the issues with mismatched cabinets and the faulty light fitting, we have not had the chance to address these concerns directly with you yet. We are committed to rectifying this situation and ensuring your complete satisfaction with our products. The need to use temporary fixes such as Blu-Tack is certainly not the experience we want our customers to have, especially when our cabinets are designed to be of premium quality.
Please reach out to us at help@displaysense.co.uk. We are eager to work with you to resolve these issues promptly and to your satisfaction.
Your feedback is invaluable in helping us improve our service and product quality. We look forward to hearing from you and hope to have the opportunity to make things right.
Warm regards,
The Displaysense Team
I ordered a pavement sign
I ordered a pavement sign, and it didn't last that long. As one of the screws was loosened, and I emailed you guys on the 5th of February. You requested pictures, and I realised the screw went missing (not a surprise, it must blow up on the street); I sent photos, and I didn't receive a reply since then. .. I'm very unhappy as the sign isn't straight and it looks awful.
5 février 2024
Avis spontané
Réponse de Displaysense
Dear Shari,
Thank you for your feedback.
Upon reviewing our records, I only found an order for the pavement sign dated January 2022 in our system.
I've conducted a thorough search through our communication records, but unfortunately, I couldn't locate any correspondence from you regarding this matter.
To ensure we resolve this issue promptly, could you please verify if the order was indeed placed with Displaysense? If so, kindly email us the updated order reference to our team at help@displaysense.co.uk. This will enable us to assist you further and address any concerns you may have.
Kind Regards,
Shauna
Displaysense Customer Care
Avoid Displaysense…
Awful customer service that has left our school frustrated and significantly inconvenienced. Ordered a display cabinet in Aug ready for Oct, nothing arrived. After much chasing we were constantly given shifting dates and it finally arrived in Jan. However, upon assembling it was found to have a number of damaged sections and here issues arose. Returning is almost impossible, the help desk give stock answers and replacement parts failed to arrive, again, and without explanation. Awful to deal with, consistently poor at meeting deadlines and we wish we had gone with anybody but this company. The cabinet is unusable, and apparently we cannot return it and customer service appears to be non existent.
27 février 2024
Avis spontané
Réponse de Displaysense
Dear Kenneth,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and inconvenience you encountered with your recent purchase of the display cabinet. It deeply concerns us to learn that you experienced difficulties with our customer service and the condition of the product upon arrival.
At Displaysense, it is our standard procedure to request that all packaging be retained for the purpose of returning an item or facilitating a collection. Additionally, we kindly request that any damages be reported prior to assembly. It appears that these requirements were not adhered to in your case. However, please rest assured that our customer service team made every effort to assist you by dispatching replacement parts.
At Displaysense, the satisfaction of all our customers is of utmost importance to us, and we are sincerely disappointed to hear that we have not met your expectations in this instance. We understand the significance of your situation, particularly in a school environment, and we regret any inconvenience caused.
We take your feedback seriously and will investigate the issues you've raised to ensure they are addressed promptly and effectively. Please accept our apologies for any inconvenience caused by the delay in resolving these matters.
Should you wish to discuss this matter further or require any assistance, please do not hesitate to contact us directly. We are committed to making this right for you.
Kind Regards,
Paul
Displaysense - Customer Care Team
A great company.
I purchased a large display cabinet with lighting for home. It is well made and perfect for my needs.
Shauna from customer services has been wonderful. Thank you for all your help and assistance.
A great company, I will definately use again!
1 février 2024
Avis spontané
Réponse de Displaysense
Dear Phil,
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that the large display cabinet with lighting you purchased for your home is meeting your needs perfectly and that you're satisfied with its quality.
We're especially delighted to hear that Shauna from our customer services team provided wonderful assistance to you. Delivering exceptional service is at the core of what we do, and we're grateful for your kind words.
At Displaysense, every customer truly matters to us, and we're dedicated to ensuring that your experience with our products and services is nothing short of excellent. We're honoured that you'll be returning to use our services again.
Should you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Kind Regards,
Jessica
Displaysense - Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.