J ai demandé un retour le produit ne me…
J ai demandé un retour le produit ne me convenant pas et je ne reçois rien !!!
Pouvez-vous vous me rappeler
Réponse : Dito Collective
Hi Mathias,
We’re very sorry to read your review and we apologize if there has been any misunderstanding regarding our communication. We would like to clarify that your email was indeed responded to from our returns address, which is the same address you originally contacted.
It’s also important to mention that our replies were sent to the same email you provided when placing your order on our website. In our response, we informed you that you were writing to us from a different email address than the one registered with Dito Collective, which likely caused the misunderstanding or prevented you from seeing our replies.
We are a small company and, especially during Black Friday week, we work very hard to handle all requests as quickly as possible. Still, we fully understand how frustrating it can be to feel like you haven't received a response.
To avoid any confusion, I have sent you a private message with screenshots and proof of our replies, as well as the return instructions again to ensure you can complete your return without any issues.
We remain at your disposal for anything you may need. Thank you for giving us the opportunity to clarify this.