Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... Voir plus
L'entreprise a répondu
I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... Voir plus
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
Coordonnées de contact
3,9
Bien
263 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
quick easy and clear instructions
21 avril 2023
Avis spontané
easy to use good rates
17 avril 2023
Avis spontané
Most affordable I could find for the coverage limit
Very easy to navigate, Hopefully will not have to use!
14 avril 2023
Avis spontané
Web site works
3 avril 2023
Avis spontané
Easy processing
21 mars 2023
Avis spontané
Website slow
20 mars 2023
Avis spontané
Réponse de DiveAssure
We are sorry to hear that you experienced issues with the website speed at the time. Since then, we have launched a completely new website and significantly improved performance and user experience.
We appreciate your feedback and support.
The coupon codes never work
13 mars 2023
Avis spontané
I couldn’t see my purchase afterwards…
I couldn’t see my purchase afterwards until I placed this review from trust pilot. It would not let me X out. That’s annoying.
11 mars 2023
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear about the frustration you experienced with the website flow at the time. Since then, we have launched a completely new website and significantly improved the overall user experience and purchase process.
We appreciate you taking the time to share your feedback.
Surprisingly simple
Cheyenne Castile was so easy to work with on 2 separate policies. Knowledgable, pleasant, and quickly responded to my questions. What a pleasure!
3 mars 2023
Avis spontané
Claims Experience
My personal advice is to not submit your claims through ngsclaims as instructed on the Claim Form, but to submit to claims@diveassure.
I only found this out through the excellent Customer Service representative, Cheyenne. She is remarkable and very responsive!
I submitted a claim to ngsclaims over a month ago and heard nothing back even after several emails to Advent.
As soon as I contacted DiveAssure through their website ... BAM ... Cheyenne had an immediate response and guided me in the right direction!
If I had a company with a Customer Service Department, Cheyenne would be the Supervisor.
20 février 2023
Avis spontané
website not as smooth as could be(eg
website not as smooth as could be(eg, some buttons did not work). Able to complete membership application after talked to staff at 919-684-2948
9 février 2023
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear that you experienced some website issues at the time, though we are glad our team was able to assist you in completing the membership application. Since then, we have launched a completely new website and significantly improved the overall user experience and functionality.
We appreciate your feedback and support.
Unprofessional, unresponsive, no updates, waiting for the claim for 1.5 months and counting
My partner bought insurance with them for our dive trip to New Caledonia. We had to cancel the trip due to a broken foot as travelling and diving wasn’t permitted by the doctor. We submitted our claim before Christmas and we are still chasing them. They are stalling, telling us to be patient and they keep telling us to send the documents to different departments. They don’t say when they will be processing our claim either. They don’t provide any follow up emails either. It’s been 1.5 months. Never buy insurance with them.
21 décembre 2022
Avis spontané
Réponse de DiveAssure
Dear Hazel, we're sorry to hear about your experience with our claims department. We have also received and replied to your partner's private message. Our team is looking into the case, will provide more information privately and will make sure your partner receives our undivided attention.
Good annual dive insurance coverage
Good annual dive medical and emergency repatriation insurance coverage limits with global coverage at a reasonable price.
30 janvier 2023
Avis spontané
this is mt second year with this…
this is my second year with this company, easy process to insure against the unlikely event of something going wrong while diving, I haven't had to make a claim, and hoping never to have to, but it gives us piece of mind.
30 janvier 2023
Avis spontané
Customer Service Rep Cheyenne Castiel
My experience with Cheyenne has been outstanding. She has gone above and beyond her duties to help me with picking the right insurance program for me and completing the process. Thank you!
25 janvier 2023
Avis spontané
Easy to book and insure
Easy to book and insure. Reasonable rate. Let’s see what happens if I have to claim!
15 janvier 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.