Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... Voir plus
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I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... Voir plus
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I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... Voir plus
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
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3,9
Bien
263 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Best Experience
Visited multiple sited for Dive insurance and DiveAssure was the easiest to navigate, get a quote, and sign up. Also highly rated.
5 septembre 2022
Avis spontané
Easy and quick
2 septembre 2022
Avis spontané
System is OK just a little clunky
System is OK just a little clunky. Front end offered two choices and then when i get to the purchase option only one option is offered.
31 août 2022
Avis spontané
Quick and efficient
Quick and efficient, enabling me to book insurance for the short time I am traveling
25 août 2022
Avis spontané
Deplorable!
I recently chose Dive Assure for trip insurance for a vacation in July 2022. Purchasing is easy. They will take your payment but they will not settle a claim. My Father became critically ill the day before my departure and I was unable to take the trip. I have emailed multiple documents to get my claim settled including medical statements. Each time I sent a document they asked for another document. I drew the line when they asked for my Father's personal medical history! I will never do business with them again. Purchase at your own risk.
Penelope DePhillip
9 août 2022
Avis spontané
Réponse de DiveAssure
Thank you for sharing your feedback, and apologies for not responding sooner.
Claims involving trip cancellation due to medical circumstances may require supporting documentation in accordance with policy and insurer requirements, though we understand that the process can sometimes feel stressful during already difficult situations.
We appreciate you taking the time to share your experience and feedback.
Kind regards,
The DiveAssure Team
I have purchased Dive Assure scuba…
I have purchased Dive Assure scuba insurance (travel and diving) several times in the past and have been very satisfied. I purchased a new policy today. Took about 10 minutes. Wow. Quick and easy.
26 juillet 2022
Avis spontané
Online application was cumbersome to…
Online application was cumbersome to use.
2 juillet 2022
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear that you found the online application cumbersome at the time. Since then, we have launched a completely new website and significantly improved the application process and overall user experience.
We appreciate your feedback and support.
Easy to use online. Clearly explained
Have used the company for a number of years. Easy to use online and good value for money. Not had to make a claim, so cannot comment on that aspect of the business.
27 juin 2022
Avis spontané
website extremely easy to use and…
website extremely easy to use and comprehensive
26 juin 2022
Avis spontané
smooth application process
5 juin 2022
Avis spontané
It was Very good!!
30 mai 2022
Avis spontané
Easy to get a quote and purchase
Easy to get a quote and purchase. Happy to find a dive only policy without paying a yearly membership fee!
12 mai 2022
Avis spontané
Didn't receive any confirmation that…
Didn't receive any confirmation that the paymnet went through or that coverage was granted.
10 mai 2022
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear that you did not receive clear confirmation regarding your payment and coverage at the time. Since then, we have significantly improved our website systems, confirmations, and overall user experience.
We appreciate you taking the time to share your feedback.
very reasonable pricing
6 mai 2022
Avis spontané
Good fast service
3 mai 2022
Avis spontané
I liked them UNTILL I had to extend my…
I liked them UNTILL I had to extend my coverage for 1 more day. I had to get a whole new quote and pay the full price I paid for the 10 day prior - around $120. Outrageous!
2 mai 2022
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear about your frustration regarding the policy extension process and pricing at the time. Since then, we have continued improving both our systems and member experience based on feedback such as yours.
We appreciate you taking the time to share your experience.
All good today
25 avril 2022
Avis spontané
Straight forward
Straight forward, easy to get quotes and reasonably priced. A very simple way to get the coverage I needed.
23 avril 2022
Avis spontané
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