Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Lisez les avis des autres
I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... Voir plus
L'entreprise a répondu
After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Voir plus
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Royaume-Uni
- 0345 3030336
4,4
Excellent
354 avis
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Once the work had been passed on to DLG…
Once the work had been passed on to DLG it was brilliant to be able to talk to a real person rather than an AI 'bot'. The people at DLG Wombwell were always willing to listen and polite.....makes such a difference
10 juillet 2025
Car repair
Highly recommend DLG they repaired my car to a high standard .Very helpful staff,well done to you all
26 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Unpleasant experience
My experience with these guys from the Barnsley branch was not a pleasant one. After I told them and informed in an official way of the issues of my car, they collected my car on Friday and next Monday I got a phone call from a chap called B*****y telling me that my car would be ready soon as only the bumper was to be changed. I tried to explain to him again that that is not so, my car was damaged beyond just the bumper and I have sent them the evidence and extra comments. The chap was clueless, he never even reviewed the evidence judging by the conversation we had back and for. He ended up treating me as a liar and invited me to see the car and talk to them on their site.Conveniently, B*****y was not there to speak to him face to face when I went. At my expense of time and money I went there and showed one of their engineers there was more damage than they were telling me there is. This other chap was a gentleman. They fixed the car according to the extent of the damage apart from one bit. One of my rear shock absorbers started squicking badly after the accident and they did not fix that despite telling them this was not there before just all the other issues they though were not and proved to be that were from the accident. Anyway. I eventutally called them back for the 10th 12th time to tell them the car is still not fixed properly and said they will book me in for another look with one of their garages to determine if this was caused by the accident or not. This never happened and I still live with the annoyed squicky suspension to this. They were unprofessional, time wasters and did not do the job fully. All this at my expense people... I've not gone into any details, that is where the thrill is. But I dont want to waste more time with this company. They don't deserve their good ratings judging by my experience with them.
28 août 2025
Avis spontané
Réponse de DLG Auto Services - Barnsley
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
Very professional and efficient
Very professional and efficient. Kept me updated by phone and I liked the link that gave me a time frame for repairs that did not take long either
26 août 2025
Excellent experience and service
Excellent experience and service. I would definitely recommend.
5 août 2025
Jaguar F Pace repair.
Fantastic workmanship on my Jaguar F Pace rear bumper repair after accident. First class service along the repair journey.
5 août 2025
Great repair service
The service was great. Polite friendly staff who worked round me due to work commitments. Drivers contacted me before pickup and drop off. Fast and efficient repair and even cleaned my car, which i was not expecting. Was kept informed throughout the process.
5 août 2025
Excellent speedy service
Excellent speedy service. kept me updated at all times. Booked repair in at a day and time to suit me,
Professional and friendly people.
Excellent work too, I cannot see the join!
Thank you to all the team
22 juillet 2025
Very good from start to finish
Very good from start to finish. They kept me informed on progress all the way.
17 juillet 2025
Stress free repair
Clear communication throughout the repair. Work took a bit longer than expected but was advised that was due to delay in parts being delivered.
Car collected and delivered at times stated. Came back cleaner than it went in!
10 juillet 2025
DLG did a beautiful job on my vehicle
DLG did a beautiful job on my vehicle! The whole experience leaving my vehicle in their capable hands, made everything less stressful!
17 juillet 2025
kia Venga repair completed excellentlly
Kept informed of what was happening courtesy car arrived when stated repair was completed quickly and efficiently
10 juillet 2025
Would highly not recommend
Would highly not recommend
After 3 attempts at repair the car went to a proper main dealership and got sorted 🤷🏻🤷🏻🤷🏻
30 juillet 2024
Réponse de DLG Auto Services - Barnsley
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
Prompt and straightforward contact
Prompt and straightforward contact. Simple information about collecting my car for repair, and arranging hire car.
10 juin 2025
The customer service was really good
The customer service was really good. Polite and very helpful. They collected my car within 24hrs and repaired damage and returned within 5 days. They even cleaned the whole car inside and out. Delivery driver that returned my car was a lovely man couldnt do enough for me.
9 juin 2025
Avis spontané
Avoid this garage
My car has been with you about 4 weeks through Churchill insurance, you returned that with a few major faults that has not been fixed yet.
3 juin 2025
Réponse de DLG Auto Services - Barnsley
Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.
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