DLG Auto Services - Bristol Avis 

TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.

Efficient, prompt and excellent work
Customer service grea

Car collected on day arranged, kept updated on repair and car delivered on day agreed and within time specified.
Staff were very polite.

We were kept well informed of all progress. Staff couldn't have been more helpful.

They contacted me by phone and text at every stage to keep me informed.The job was completed very quickly and to a very high standard.The repair was excellent and the car was cleaned inside and out.
I would recommend DLG auto services in LongwellGreen and will use them again.Thank you to all for your help

A very easy and smooth repair. Communication was excellent throughout and repair was completed quickly

collection of car and returned repaired-valeted

Really liked the comms, pick up and delivery

Very prompt service

I was asked for photos from all angles & it started very well in that they explained they would not collect my car until the spares had arrived. (My car had only cosmetic damage & was still roadworthy).

The chap that collected the car on his transporter was polite & a great character.

While in the workshop I was kept well informed.

I had regular updates and was told when the car would be returned so that I could arrange the collection of my hire car.

When the car was returned, the whole car was sparkling clean!

Good comunication and did a good job. Not much else to say.

From start to finish I received clear communication, really friendy and helpful staff, it was just an easy process. I couldnt have asked for a better experience.

A minor repairin to the bottom half of the bumper, the joint gaps were far too large. If this had been expected before returning, why was it returned in this state?

Booked a follow up repair. Had the car from Monday to Friday and still not completed. Told DLG on the Friday that we needed the car returned on Monday or would need a courtesy car. I was told this would be OK. Phoned Monday morning to check and again told car would be returned. At 4.30pm on Monday with no car, phoned again and told not only did they not have a record of my earlier call, but car might be ready on Tuesday, when it was eventually returned.

Very poor service all round and not a very professional organisation

Recently had work carried out following accident and needed new panels and boot etc and car came back like new and even valeted. Great service

The problem with the repair was that it took 3 months but this was not of their making it was down to a lack of Audi spares .The work was truly magnificent my car feels like new although it is 10 years old. My local mechanic was also impressed by the standard of the repair

The first repair was below standard how this past quality checkes before being returnd I dont understand. With further issues with the car when returned.
Very poor updates and communication for the car to be returned for its second time, to repair the repair.
The second repair, well the quality was so shocking, with further issues with the car, parts missing, broken, falling out also not working.
Hopes for the third time lucky..... let's hope they send it to the Main dealership this time.

Very efficient and friendly service with clear communication throughout the process. Repair done well.

I didn't encounter any problems whatsoever. I was always kept informed of progress and the timing of collecting and returning of my car was as advised by customer services.
As for the repair, brilliant!