Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I woul... Voir plus
Établissement
Changer d'établissementBalcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Voir plus
My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Voir plus
L'entreprise a répondu
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Royaume-Uni
- 0345 3031590
4,5
Excellent
302 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great update and communication from the…
Great update and communication from the garage in regards to collection/delivery of the vehicle and repair status
6 août 2024
Réponse de DLG Auto Services - Crawley
Thank you for your kind words! We are thrilled to hear that you were happy with the communication and updates you received regarding your vehicle. We strive to keep our customers informed throughout the repair process.
Banging service
Banging service. very helpful in all aspects of the service and repairs.kept us fully aware of what was happening at all points
30 juillet 2024
Réponse de DLG Auto Services - Crawley
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad our team was able to assist you throughout the process.
Réponse de DLG Auto Services - Crawley
We appreciate your understanding regarding the delay. We strive to provide timely service and apologize for any inconvenience caused. We are glad you found our service excellent.
Brilliant to start with
Brilliant to start with but I had to chase the day before to see whether my car was being returned on the date they estimated as had to arrange time off work to receive it
23 juillet 2024
Réponse de DLG Auto Services - Crawley
We appreciate your feedback and understand the inconvenience of having to chase for updates. We strive to provide timely communication and will work to improve our processes to ensure customers are kept informed throughout the service.
Great service
10 juillet 2024
Could not ask for more
Did a great job, kept me posted all the way through the repair
Let me have a lone car, all the staff where provisional and helpful
Thank you to all the team during this trying time
10 juillet 2024
Excellent work and prompt fixing
Excellent work and prompt fixing. Excellent service and highly recommended
3 juillet 2024
all good very impressed 1st class
26 juin 2024
Quick to repair my Mini while offering…
Quick to repair my Mini while offering good customer service. Thank you DLG.
26 juin 2024
Good communication
Good communication, prompt collection and delivery, excellent standard of work.
19 juin 2024
Audi Q2 repair
The whole process was extremely efficient and executed in a timely fashion. I was informed of the work that would be undertaken and the expected timescales of the repair. My car was collected from my home and delivered back once the repair was completed. I was very happy with the quality of the repair.
29 mai 2024
Great service from start to finish…
Great service from start to finish friendly and helpful staff excellent communication at all times to keep you up to date with repair progress and of course repair quality is first class
14 mai 2024
Very professionals
Very professionals, they picked my car and returned early than forecasted all fixed and clean. I could see the repair progress via a link
5 juin 2024
All good in the end.
I was expecting my car to be picked up sooner but I think that was due to the insurance company advising a date it had been booked for - just wanted off my drive as it was a mess. Thank you to all it was a brilliant service and the car is back to normal. Hopefully no more hit and runs but I would recommend your DLG thanks again.
5 juin 2024
Service was excellent
Service was excellent, courteous friendly but professional drivers brought me a courtesy car and picked mine up, after repairs, they contacted me to arrange to pick up courtesy car and return mine, all beautifully repaired cleaned washed and polished, great service couldn’t have been better.
29 mai 2024
Efficient and friendly
29 mai 2024
Good service pick up and drop off…
Good service pick up and drop off excellent
Resolved problem
14 mai 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.