DLG Auto Services - Edinburgh Avis 

8 weeks of very poor communications. I asked a manager and 2 secretaries if I could have a couple of photo's of how the repair on my window column was carried out, not one of them said no. When I eventually got my car back, I asked for the photos, their reply, "oh, we never take photographs." DLG are liars and cheats.

Kept me up to date with everything alway and everything was done to a high standard would just like to say a big thank you to them

Delivery and collection of vehicle was good smooth the staff were pleasant no problems at all

Excellent service from the very pleasant initial call to the work carried out. We were informed at all stages of the repair and the work carried out was first class

Prompt pick up and delivery after an excellent job done.
Thanks for your professionalism and quality of work.

It was generally really good with helpful, courteous phone responders and technical staff. The only small issue was a delay in obtaining a part that I noticed was missing when the car was returned after repair and I hadn’t been advised prior to return of the car. It took a few weeks to obtain the part

My car was returned to me with a badly fitted front panel and the wing mirror was fitted incorrectly so that I couldn’t see the road behind me. I just see the ground. The car had to go in for a second time to be redone. I was told it would be returned in two days as it was their fault. It wasn’t returned in two days and I am still waiting to get it back. Poor service all round.

Really smooth process,clear communication all the way through the claim process, friendly staff

Great service. Kept me informed along the way. Car sparkling inside and out on return

DLG were very focused on early identification of the parts that were required to address my car’s damage. An initial assessment was carried out via the photographs that had been submitted online while additional needs followed after the car was presented at the workshop. Clearly, all of this was intended to minimise the time that my car was off the road.

The standard of workmanship was excellent, this being further enhanced by a first class valeting service allowing my vehicle to be returned to me in showroom condition.

All in all, a superb performance from DLG Auto Services.

DLG could not have been more attentive and responsive in keeping me informed about the progress of my car repair.
The repair itself looks excellent and since having my car returned to me, it has performed without any problem.

Service from start to finish was first class, kept up to date as to how repair was progressing and repair was finished to a high standard.

Helpful, efficient and professional ,
Very good job done!

Kept me upto date with the progress of my car
Were helpful and flexible about drop off after the repair was c

Car was returned before the week as promised, beautiful job ( just a pity I wasn’t hit on both sides 😂 ), damaged side came back looking like it had just left the showroom, no problems start to finish, great staff & communication

Excellent service and kept me up to date with progress of repairs. Pick up and drop off service too. Made my experience after my car was damaged from weather easy.

The staff was very helpful and offered to help us by giving me a couple of options on how to drop off and pick up my car due for repairs after an accident. The team was able to get my preference accommodated and the repairs were done to a high standard. The communication online and over the phone was spotless and timely. Thank you and well done!