DLG Auto Services - Newbury Avis 277

My car was collected on a Thursday, I was told I would get a call on the Friday from the Assessor, which I did not. I tried calling on the Saturday but they dont work at weekend so I rang again on the Monday, the receptionist was sympathetic and although she could not get hold of him at that moment she said she would leave a message to call me. I still did not receive a call and called AGAIN on Tuesday and the Receptionist left another message. I eventually got a call back from a parts technician who told me they were waiting for parts and there was a delay due to an IT issue at Suzuki. Later that day I finally got a call from the Assessor who told me the same as the parts guy and said he would keep me posted on progress. I got a text the same day saying the work would be completed on the following Monday. i heard nothing more and eventually called AGAIN on the Monday and spoke to someone in the Parts Department and was told they had found another part that was needed and had to order this from Suzuki, I was AGAIN promised I would be kept updated. On the Wednesday I got a call for the receptionist and arranged for the care to be returned on the Thursday. The collection and delivery drivers were very friendly and helpful as were the Reception staff but the level of actual service fell well below my expectations and the promises I was made. My car was away for two week, which is in excess of the 7-10 days I was advised and as I am disabled I rely very much on my car. The repairs seem to be OK although I have an issue with an alarm that keeps going off but I will ask my mechanic about this when I take the car for Service and MOT in a few days time as I cannot be without my car while DLG sort this out.

Very efficient, got job done quickly. Good communication. Pleasant delivery driver.

The actual repair work is absolutely fine - but the stress of getting correct and accurate information was a complete disaster. From first being advised how long the repair would take to then being told to use the 'online portal' (it is pretty useless) to text messages that don't actually give complete information. Unless and until this company can learn to communicate effectively - probably best by telephone - I can't recommend them.

An all round excellent experience, with car being collected and delivered back at the time they advised.
The finish on the paintwork repair was just like new!

Excellent collection and redelivery service. Very good standard of body work repair.
Contacted by phone/email to confirm collection/delivery times. Very friendly and efficient transporter staff.

Everything was arranged and carried out as planned, professionally and quickly.
Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect condition.
Would definitely use/ recommend DLG Auto Services again.

Very helpful and very efficient service 👏

Professional and helpful service all the way. Fitted in with my time schedule and sensibly pre-ordered parts to minimise time in garage. Steve in particularly was very knowledgable and helpful throughout the process. My car was returned as new all freshly washed and vacuumed. Could not have been a better experience.

Vehicle was collected, repaired and delivered back to me within the given time frame. I was able to go online for updates on my vehicle repair. Would highly recommend DLG Auto Services in Newbury.

Great customer service!

Good communication, friendly service

Very professional service,car repaired within 3 days to a high standard.very pleased.

Great service, great communication, under promised, over delivered.

Kept me informed of repairs when started and complete excellent work carried out very happy

Pretty painless. Nice people to deal with. Good repair. Only replaced what was needed. Good valet afterwards

DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trims is absolutely first class with a totally accurate paint match to the rest of the car.
DLG even re worked the alloy wheel which looks "as new"
Great job Thank you

Turned repairs around in 5 days so yes very good

Prompt and competent repair carried out. There was an issue post-repair with car door alignment. However, this was addressed without delay. Many thanks from a satisfied customer.

What could have possibly been a difficult process was made easy all the way through.
Collection of car, politeness of staff and return of vehicle .
Delighted with the repair obviously!