Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
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Lisez les avis des autres
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Voir plus
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Voir plus
L'entreprise a répondu
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Royaume-Uni
- 0345 877 6922
4,4
Excellent
230 avis
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Top of the leaderboard
What great service both from the workshop and the office. We received prompt communications at every stage of the repair process, and our need for our car as tow vehicle for a booked holiday was effortless taken account of.
2 novembre 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I got text messages saying the car was…
I got text messages saying the car was ready when it wasn’t. Very hard to get a definite answer. People promised to call back with information but never did. Actual work ok, but staff really not bothered.
2 novembre 2023
Réponse de DLG Auto Services - Perth
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that you didn't have a great experience. I have passed your feedback to the site's manager to improve the customer journey in the future.
They kept me in the loop the whole time…
They kept me in the loop the whole time and did a very good job on my car after a camper van ran into it whilst stationary.
I am vey grateful for all their excellent work.
23 octobre 2023
Avis spontané
Excellent service
25 octobre 2023
Kept informed
Picked vehicle up, phoned an hour before arriving and kept me informed and made excellent job
25 octobre 2023
Professional service
4 octobre 2023
Good service.Kept well informed from start to finish…
Kept well informed from start to finish and made me feel at ease all the time. Work started when they said and finished when they said.
11 septembre 2023
Organisation for pick-up and delivery…
Organisation for pick-up and delivery was excellent.
Repairs carried out to a high standard
14 septembre 2023
Repair to car
After I contacted the insurance a member of staff contacted me from DLG Auto Services and explained the process.
My car was collected at the time arranged. While the car was in the garage I was contacted both by text and phone to keep me updated on the progress of the repair.
The car was delivered at the arranged time. The driver contacted me to let me know he was about an hour away.
I found the company & staff I contacted very professional.
14 septembre 2023
Kept me up to date with my repairs
5 septembre 2023
Great customer service and repair.
Had my car repaired here and the communication from them was outstanding. They kept me updated by phone calls and texts and everything was explained to me clearly. My car door has been repaired with no trace of the damage and I’m a very happy customer.
7 août 2023
Friendly effecient service
31 août 2023
Avis spontané
Great service
Great service. Plenty of updates on progress to car repairs. Staff couldn't be more helpful any time you call them.
28 août 2023
Professional Service From Perth
I had no problems - the drivers who came for pick-up & return were brilliant... very professional, polite & helpful.
My repairs were completed to a high standard too...
Overall, I am delighted!
22 août 2023
Excellent communication
Excellent communication. Fixed car as quick as they could. Excellent job done
22 août 2023
Customer service was really good
Customer service was really good, Speed of repair was very good. Only downer is 2 parts that should have been replaced weren’t and were still damaged when vehicle was picked up, also still had paint from the other vehicle on them. Was rectified with no issue just annoying that something so obvious was missed. Overall the repair was good and I am pleased with what has been done.
14 août 2023
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