Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
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Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Voir plus
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Voir plus
L'entreprise a répondu
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Royaume-Uni
- 0345 877 6922
4,4
Excellent
228 avis
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Excellent job done
Kept me up to date with the repair getting done on my car, excellent service and workmanship.
22 avril 2025
Very Good communication throughout process.
DLG regularly communicated with me, regarding progress both through telephone calls and texts. Repairs carried out quickly and my car was delivered early, which was a bonus. Car was valeted internally.
15 avril 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A repair of minor nature gone wrong …
The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.
8 avril 2025
Réponse de DLG Auto Services - Perth
We understand your frustration with the delay in your repair and the additional issue that arose during the process. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. We hope you will give us another chance in the future.
Rapid and excellent service !
Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.
26 mars 2025
Avis spontané
Great communication from start to finish
Great communication from start to finish, even received update without making call to check in myself, arrived on time when advised and called to pre warn. Brilliant
4 mars 2025
Good service
Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone
5 mars 2025
Excellent communication
Excellent communication.
Great repair. Car returned spotless.
Would highly recommend.
6 mars 2025
Avis spontané
Good communication by phone and text.
Good communication by phone and text.
Repairs were of a high standard.
On return car immaculate inside and out.
4 mars 2025
BMW 3 Series Touring
Good communication. Great quality repair. Polite service.
23 janvier 2025
Avis spontané
Happy with experience
Staff picking up and delivering car were very helpful and friendly. Communication with company was easy and we were updated on progress. Car was delivered clean and well finished. Very happy with company.
25 février 2025
Good communication
Good communication, good service, polite and helpful staff.
22 janvier 2025
Avis spontané
Really informative
Really informative, pleasant staff who kept me up to date on my repair. Repair was dealt with very efficiently and I would definitely recommend these guys.
10 février 2025
Avis spontané
Frequent text updates were very…
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic.
My car was even taken and collected from annual service to ensure I didn't breech the terms of the service plan - outstanding!
4 février 2025
Well organised pick up and kept updated…
Well organised pick up and kept updated on vehicle repair status. Well informed when car was ready to return.
10 janvier 2025
Great service
Great service, quick repair and always kept up to date with how the repairs process was going.
4 février 2025
Perth DLG Auto Services Repairs to…
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20.
Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionally by there staff. Delighted with the finished job
28 janvier 2025
Excellent
Excellent, friendly service, with helpful updates on progress of our repair. Returned car to us, clean inside and out, in as new condition.
18 novembre 2024
Avis spontané
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