DLG Auto Services - Peterborough Avis 398

TrustScore 5 sur 5

4,8

17 Bakewell Road, PE2 6XU Peterborough, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated ti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time. Very pleased with the service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Voir plus


À propos de l'entreprise

  1. Atelier de réparation automobile

Écrit par l'entreprise

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Coordonnées de contact

  • 17 Bakewell Road, PE2 6XU, Peterborough, Royaume-Uni

  • 0345 8788804

4,8

Excellent

TrustScore 5 sur 5

398 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

25 mars 2026
Avis spontané
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

Noté 5 sur 5 étoiles

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

30 mars 2026
Avis spontané
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

Noté 5 sur 5 étoiles

Incredible: top service!

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the delivery guys, this is the very best you can get. Thank you so much!

13 février 2026
Avis spontané
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that you had such a positive experience! It's wonderful to know our service and team met your expectations. Thank you so much for your kind words and appreciation.

Noté 5 sur 5 étoiles

Excellent service

Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!

10 février 2026
Avis spontané
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.

Noté 5 sur 5 étoiles

Very professional approach to keeping…

Very professional approach to keeping the customer updated on work progress and excellent workmanship.

10 février 2026
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.

Noté 5 sur 5 étoiles

DLG Auto Services for vehicle repairs - Peterborough


After damage was done to the offside rear wing against a wall, Direct Line put me in touch with DLG Auto Services for the repair. My wife and I were contacted immediately and their well organised, compassionate, streamline and professional services kicked into gear. A courtesy car was organised and delivered to our home and our damaged car taken to their workshop for repair.

The staff were very helpful and kept us up to date with every stage of the repair via telephone calls, emails and through their online panel. Our vehicle was returned with a first class repair, with a perfect match on the Pearlescent White bodywork and the dents had vanished! The drivers, Duane and Sean, were dressed appropriately, polite, professional and explained everything in great detail with photographs and emails to follow up. The Site Manager, Shaun Hewett, touched base with us and was also extremely helpful.

My wife and I are so grateful for their excellent customer care, service and quality of repair to BSI Kitemark (BS10125) with a 5 year warranty for the repair. Thank you!

16 janvier 2026
Avis spontané
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that you and your wife experienced well-organized, compassionate, and professional services after the damage to your car. We're glad our team kept you updated throughout the repair process and that you were pleased with the quality of the work. Thank you for acknowledging the team's politeness and attention to detail. We appreciate your feedback.

Noté 5 sur 5 étoiles

I had an accident with a full grown…

I had an accident with a full grown deer. DLG Autos took all the stress away from collecting the vehicle, keeping me up dated on a weekly basis both via text and speaking to me on current status. The ladies in the office were brilliant and remained professional at all times. DLG Autos were very open and honest regarding any delays and answered any of my queries. Well done team.

14 janvier 2026
Logo de DLG Auto Services - Peterborough

Réponse de DLG Auto Services - Peterborough

We're happy to hear that we could alleviate the stress following your accident. Our team appreciates your kind words regarding our communication and professionalism. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

An excellent all round service

We were kept informed at every stage. The staff were very friendly and the car was returned promptly and much cleaner! The repairs have been done perfectly. I cannot praise this company highly enough. Well done all.

6 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional

Polite, friendly and professional.
Car was returned at the correct time, in excellent order.
They kept me properly informed as progress occurred with the car.
Very pleased

2 septembre 2025
Noté 5 sur 5 étoiles

Well organised car repair operation

Very well organised operation; collected my damaged car and kept me informed throughout the repair process.
When I collected it not only was the repair completed beautifully, but the whole car was cleaner than I've ever seen it!

29 août 2025
Noté 5 sur 5 étoiles

Great company kept me iPhone date with…

Great company kept me upto date with jhow things were going and done and all round fantastic job of my car, very polite and helpful staff, voildnt do enough for you, quality of workmanship is exemplary my car looks like new, staff from reception to repairers here in my eyes a 10 out of 10, brilliant people

22 juillet 2025
Noté 5 sur 5 étoiles

Excellent service

Could not have received better service. Organised pick up of vehicle which was not drivable and kept me informed of progress on repair
Was returned promptly and repairs of high quality
Highly recommend this company and staff

22 juillet 2025
Noté 4 sur 5 étoiles

Excellent communication and time efficient

The communication was excellent and they were very accommodating. They kept me up to date with things and finished before the estimated date. The only negative is that I had about 1/2 tank fuel when my car was picked up but was left with next to nothing when it was returned and had to go straight to petrol station first.

17 juillet 2025
Noté 5 sur 5 étoiles

I can’t believe what an excellent job…

I can’t believe what an excellent job the team did on my beloved JCW, to the point that you would never tell she had been damaged. The paperwork I received detailed step by step in all the work they did. I’m blown away of the expertise and professionalism by every team member!

24 juin 2025

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