First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
Établissement
Changer d'établissementPatent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB
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Lisez les avis des autres
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... Voir plus
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... Voir plus
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, Royaume-Uni
- 0345 3031732
4,3
Excellent
257 avis
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First class efficiency & repair…
First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
26 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de DLG Auto Services - Wednesbury
We are glad to hear about your positive experience. We appreciate your kind words.
Avoid i had a really bad experience…
Avoid i had a really bad experience with this garage after an accident i have received my car back worse than what it was came back to me with sensor issues, Awful experience when asked I was told to take my car to dealers for a full diagnostic report which would cost me £750 ,and old woman which i believe may have been one of the staff was very rude,hope she faces the same issue! Karma is real!
10 avril 2026
Avis spontané
Réponse de DLG Auto Services - Wednesbury
We regret to hear about the issues you experienced after the accident and the condition of your car upon its return. We'll investigate these concerns to improve our service. Thank you for your feedback.
BE AWARE!
BE AWARE!! Awful experience my vehicle went in for an accident repair and came back to me with a load of sensor issues when confronted I was just fobbed off,
6 avril 2026
Avis spontané
Réponse de DLG Auto Services - Wednesbury
We regret to hear about the issues and how we handled it. We'll review what happened with your repair and work to improve our service.
This is my third time to have my car…
This is my third time to have my car fixed in this shop. My first two was excellent service only this time the receptionist didn't give me enough time to have the courtesy car return in how they want it (cleaned and fuelled up to the level they delivered the car to me). She called me to say my car's done and they need the courtesy car back before 4:45pm. They usually call or email a day before to give me time. This time she called me few hours before I need to return the car bearing in mind, I was at work till 3pm. I managed to have the car fuelled but not cleaned due to not having enough time. But the repair's excellent just the above issue.
11 mars 2026
Avis spontané
Réponse de DLG Auto Services - Wednesbury
We appreciate you choosing us for your car repairs. We're glad the repair was excellent. We apologize for the short notice regarding the courtesy car return. We'll review our communication process to ensure sufficient notice is provided in the future. Thanks for your feedback.
First class experience really pleased…
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding results. Thanks to all concerned.
14 janvier 2026
Réponse de DLG Auto Services - Wednesbury
We're glad you're pleased with the work done on your car. It's great to hear that our staff was helpful throughout the process and that you're delighted with the outstanding results. Thanks for your positive feedback!
Service from beginning to end…Excellent
Service from beginning to end excellent. Quickly repaired car and returned before date given . Staff courteous and pleasant at all times.
5 janvier 2026
Avis spontané
Réponse de DLG Auto Services - Wednesbury
We're happy to hear that you had an excellent service experience! We appreciate your positive feedback regarding our team's courtesy and the quick car repair.
Hyundai new door amd respray
Oh my god i can not believe what first class professionals from the well mannerd gentlemen that brought us the courstey car and they kept me in touch with what stage the car was going through, and when they brought the car back i could not believe it how they managed to match the metallic colour amazed me was all cleaned and polished like new when they brought the car back to me, absolutely unbelievable highly recommended thank you.
16 décembre 2025
Avis spontané
Réponse de DLG Auto Services - Wednesbury
We're happy to hear that you had such a positive experience! It's wonderful to know that you were impressed with our team's professionalism, communication, and the quality of our work. We appreciate your high recommendation and thank you for your feedback.
As a disabled person whos car has been…
As a disabled person whos car has been with them for 2 weeks and there is no completion or even a date to when my.car part they need is going to be deliveeed , sorry this is vwry inconvenient to me and my childen and irs draining my.pockets making it hard for mw.complete things u need to do at home.for work and my children and 2 weeks.into them having my car which u need very much i still have no date to when it will be fixed or returnwd im.not happy at all.
31 octobre 2025
Avis spontané
Réponse de DLG Auto Services - Wednesbury
Thanks for leaving your review, sorry to hear you're not having the best experience but would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Repaired the vehicle in record time!
Repaired the vehicle in record time!
I was very happy with the results.
12 août 2025
good experience
2 septembre 2025
Fantastic Service
Excellent service received by DLG. Car collected, repaired and returned. Brilliant communication. Would definitely recommend.
2 septembre 2025
First class service.
From collection of my car to its return, DLG were informative, professional and friendly.
Contact was maintained throughout the repair process advising me of where the car was and expected completion date.
The standard of repair is incredible. The finished condition is immaculate.
19 août 2025
Excellent Repair Service
Communication was key and I was informed of what was required and a realistic time of when it was to be achieved. The speed of repair was excellent and the assessment was even carried out the same day. Collection and drop off times were carried out as arranged and overall everything went smoothly.
12 août 2025
Told me either Monday or Tuesday went…
Told me either Monday or Tuesday went on Tuesday they said u was suppose to come Monday know I have to go again on Thursday like I have nothing else to do
5 août 2025
Réponse de DLG Auto Services - Wednesbury
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
They sorted damage out no probs in…
They sorted damage out no probs in double quick time
10 juillet 2025
Excellent
Second time I've used DLG. Excellent again. Turned up when expected for collection and return. Very pleasant individuals to deal with. Regular updates. Repair completed quicker than original quote.
10 juin 2025
Excellent service from DLG
Excellent service from DLG. My car was repaired by them through Churchill insurance. They responded quickly when contacted by Churchill. My car was collected, repaired and returned to me in 7 days. I was kept updated about the progress throughout. Excellent work and professional staff
10 juin 2025
Excellent service
Excellent service. Frequent updates to progress made.Very friendly and helpful.
15 mai 2025
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