I have had a tennis bracelet, which I love, for just over a year when it came apart whilst out for dinner. I contacted customer services who, within a matter of a few hours, swiftly dealt with my co... Voir plus
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Lisez les avis des autres
Customer service experience was brilliant. A stone came out of my tennis bracelet and they replaced it same day. It has actually encouraged me to go and make another purchase as I love buying from bra... Voir plus
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D.Louise’s customer service is unmatched. I reached out because a gift I bought nearly two years ago for my mom started tarnishing. I was able to get full store credit back. The customer service was... Voir plus
L'entreprise a répondu
So I found this company whilst searching for a Beautiful Tennis bracelet for my mum for her Birthday. I wanted it to be for everyday wear because she doesn’t like to wear her real Diamond one all the... Voir plus
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À propos de l'entreprise
- Bijoutier
- aussi dans
- Horlogerie
Coordonnées de contact
Royaume-Uni
- info@dlouise.co.uk
- dlouise.com
4,8
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fabulous Company
D Louise genuinely have the best customer service team i have ever dealt with. Prompt, courteous, helpful and friendly, other companies could do to take a leaf out of this lovely companies book. I will definitely be using them again and encourage others to do the same. Thank you.
9 août 2026
Avis spontané
Réponse de D.LOUISE
What a lovely thing to say, Sharon. That is such a meaningful compliment, and we will be sure to share it with the team. We truly appreciate your support and encouragement, and look forward to seeing you again.
Fantastic customer service and…
Fantastic customer service and beautiful jewellery. Can’t recommend enough!
10 août 2026
Avis spontané
Réponse de D.LOUISE
So glad to hear you love your pieces, Rachel, and that our team looked after you well. Your recommendation means a lot, and we would love to welcome you back again.
Great customer service
Great customer service, willing to help and to keep their customers happy.
7 août 2026
Avis spontané
Réponse de D.LOUISE
Really appreciate the kind words, Michelle. Keeping our customers happy is always at the heart of what we do, and it is great to know that comes through. We hope to see you again soon.
Customer service is outstanding
Customer service is outstanding. I have never in my life dealt with such a responsive, professional and efficient service. The jewellery is beautiful and my faith is restored in the fact that businesses still care about their customer. Absolutely nailed it D.Louise ❤️
9 août 2026
Avis spontané
Réponse de D.LOUISE
What a wonderful thing to read, Emma. Knowing our service has restored your faith in businesses truly caring about their customers is the highest compliment we could ask for. We are so glad you love the jewellery too, and we look forward to looking after you again.
Quick and effective help
Quick and effective help. Really good customer service.
8 août 2026
Avis spontané
Réponse de D.LOUISE
Really appreciate the kind words, Pegah. Glad our team could help quickly and effectively, and we hope to see you again soon.
Super company
I ordered a beautiful ring but it was too big. I was easily able to return it for a store credit, ready for when the size down is re-stocked. Customer service were super helpful too. A great small business well worthy of their 5* reviews.
7 août 2026
Avis spontané
Réponse de D.LOUISE
That is so kind of you to say, Kinlay. We are glad the return process was nice and easy, and we cannot wait for your size to be back in stock so you can enjoy your ring. Comments like yours about being a great small business really mean the world to us.
Great service and jewellery
I’ve ordered from D.Louise before and love the jewellery and quality. I had a problem with my last order, but it was dealt with quickly and efficiently by Customer Services. Thank you for the great service.
5 août 2026
Avis spontané
Réponse de D.LOUISE
Really appreciate you coming back to us, Karen, and it is wonderful to hear you continue to love the quality. Glad our team could get your issue sorted quickly, and we look forward to your next order.
I felt let down by my experience with D…
I felt let down by my experience with D Louise and unfortunately wrote this review based on the service my mum received. The product is wonderful I just want to add.
My mum purchased a gift for my birthday and signed up for the 10% welcome code. She did not receive this, she then contacted D Louise customer service by email to explain this and request a code, they declined.
She then purchased the gift for the birthday and they had a 20% sale. So she emailed again to request if the 10% can be refunded or if she can still have the code, to which they further declined and were very unhelpful.
How can they decline a discount code that everyone is entitled to?
I like their items, but unfortunately won’t be shopping there again due to this.
6 juillet 2026
Avis spontané
Réponse de D.LOUISE
We are really sorry to hear about this experience, Abbie, and we appreciate you taking the time to share your feedback. It is lovely that your mum was buying you a birthday gift, and we understand how frustrating it must have been not to receive the welcome code. We would love the chance to look into this further and put things right, so please ask your mum to reach out to us at info@dlouise.co.uk with her details and we will do our very best to help.
Fatanstic quality and top notch…
Fatanstic quality and top notch customer service.
30 juillet 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Grazie, for your kind review. We are so pleased you love the quality and had a great experience with our team. We hope to see you again soon.
I had a faulty necklace which looked…
I had a faulty necklace which looked great but the pendant got stuck on one side the team helped me and sent out a new one……very helpful and polite
6 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you so much for your lovely review. We are sorry about the issue with your pendant, but so glad our team could send a replacement quickly and that the service felt helpful and polite. We hope to see you again soon.
Order arrived very fast unfortunately…
Order arrived very fast unfortunately was sent the wrong item . Got in touch with its customer services via WhatsApp and the right item was ordered and sent free and I was able to keep the wrong item .
6 août 2026
Avis spontané
Réponse de D.LOUISE
Really appreciate you sharing this, Kerry. We are sorry about the mix up with your order, but we are pleased our team could jump on it and get the right item sent out straight away. We hope you enjoy both pieces and would love to welcome you back again.
Stacking rings
Ordered some stacking rings for my sister in laws birthday - unfortunately they were too big - however, the return/exchange process was seamless - D Louise and her team were so efficient and helpful and I look forward to receiving the smaller sizes - thank you :)
5 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Karen, for your wonderful review. We are so glad the exchange process was seamless and that our team could get the right sizes sorted quickly for you. We hope your sister in law loves her birthday rings, and we look forward to seeing you again soon.
Wonderful Company
I love the story behind this company and whenever I want to get someone a personalised gift I always come back to this website. Staff are super helpful too 🩷
6 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you for this lovely review. It means so much that our story resonates with you and that we are your go to for personalised gifts. We are also glad our team has always been helpful, and we look forward to seeing you again soon.
THANK YOU D.LOUISE FOR YOUR SERVICE
THANK YOU D.LOUISE FOR YOUR SERVICE
YOU ARE THE BEST COMPANY WITH THE BEST PRODUCTS
I HIGHLY RECOMMEND D.LOUISE
RANIA
6 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you so much, Rania, for this amazing review. We are thrilled you love our products and your recommendation means the world to us. We hope to see you again soon.
I really love all my jewellery from…
I really love all my jewellery from dlouise, would definitely recommend and their customer service are amazing and very helpful!
5 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Krissssy, for your kind review. We are so glad you love all your pieces and have had a great experience with our team. Your recommendation means a lot, and we hope to see you again soon.
Stunning Pieces and Fantastic Customer Service!
Wow, I just love this brand and the customer service is second to none! Ordered a beautiful curved ring and took the offer of a free stacker ring to go with it. When the rings arrived, I found one of them was incorrect. After a few exchanges of messages with their helpline by WhatsApp, I was told the correct ring was to be sent out that day, and to keep the other ring received in error as a gesture of goodwill! The correct ring has been received and I have to say, I am completely in love with them stacked together, simply beautiful.
Thank you D Louise for going the extra mile. That’s what places you over and above rival brands.
3 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Chrissy, for this wonderful review. We are sorry the wrong ring was sent initially, but so glad our team could get the correct one out the same day. It is lovely to hear the rings look beautiful stacked together, and your kind words mean the world to us. We hope to see you again soon.
Amazing service
Amazing service. My ring was catching and i had to send a video. So prompt service. Replaced it with another style as the one i had was oit of stock. Cant fault at all. Defo buy again x
4 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Sarika, for your kind review. We are sorry about the issue with your ring, but so glad our team could sort a replacement quickly even with a style change due to stock. We really appreciate your patience, and we look forward to seeing you again soon.
Absolutely incredible
Absolutely incredible. I’ve been a customer for years and thought on the off chance, I’d reach out for a raffle donation for the fundraiser I’m doing for my mum. Not only did the team handle it with the utmost respect and kindness, they also gave a beautiful tribute for the donation. Thank you so much ❤️
5 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Amber, for this incredibly kind review. It was our absolute pleasure to support your fundraiser, and we are so touched that you thought of us. We wish you all the best with it, and we hope to see you again soon.
Purchased the pearl hoop earrings for a…
Purchased the pearl hoop earrings for a wedding, only to receive the product with a hole in each pearl.
5 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you, Martha, for your review. We are really sorry to hear your pearl hoop earrings arrived with this issue, especially when they were for a special occasion. Please reach out to us at info@dlouise.co.uk with your order number and photos, and our team will get this sorted for you as quickly as possible.
I emailed about my discoloured bracelet…
I emailed about my discoloured bracelet and within 24 hours had it confirmed that a new one would be sent out to me, as a replacement. No arguments, no hassle, simple, kind and calm.
4 août 2026
Avis spontané
Réponse de D.LOUISE
Thank you for your lovely review. We are sorry your bracelet became discoloured, but so glad our team could arrange a replacement within 24 hours without any hassle. We hope you love the new one, and we look forward to seeing you again soon.
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