Doncaster Council Avis 

I am going to stick to the one complaint that made me put pen to paper, there are other issues with Doncaster council that I will write at a later date, this one concerns a request I put in for a walk in shower cubicle, wet room, etc, my problem is medical I have great difficulties in getting my leg up and over the side of the bath, to stand up in the so called shower! I live on my own so no help in that quarter, there is a standard bath rail on the far wall to help a healthy person to get in and out of a sit down bath I have to use that to get into the shower by stretching over, I am right handed and it is a left handed bath so I end up getting in the shower backwards! long story short, they sent two girls to assess the situation one about 16 the other 20s? they needed proof and wanted me to perform on a bath board!!! I have a shower curtain and there is no way of preventing the shower water from flooding my bathroom floor and the fact I have to stand up to operate the shower but they insisted they needed proof, at this point I was deeply humiliated in being patronised of my needs and told them to forget it, I can't help the way I feel so they left, in this instance on their part common sense did not prevail, one constellation finally after 5 years of asking I have an apointment for a plummer (in two months time) to fix a leaky tap LOL. PS The reason I put in this request is, that I have fallen twice in the shower the last time my leg was trapped underneath me pressed tight up against the side of the bath, after getting over the shock about 2 hours I managed to get over the side of the bath and crawl to my bedroom.

I went in with my friend .to put a cliam in for houseing benefit and council tax .there was no one to help us .with the computure .Not everyone is digy minded .she has has a op on her shoulder ,and finds it every hard to use the computure .was told sorry were not allowed to help you .that is disgust .

Absolutely terrible. Complained twice about dog fouling and you just closed the complaints with no action or communication. Shoddy;

Totally unbelievable in the middle of a drought they send the gardeners out to cut grass that isn't there. Fire the person in charge

Probably the poorest council I have ever experienced they can’t even afford any clothe shops but they can afford to give us a rubbish drone shop and more phone repair shops 🥱 can’t wait to move 👋🏻

These were put into ''special measures'' some years ago now back in 2010 for corruption, dysfunction all over news.
Many same people still working there really needs a shake up and out with the old and in with the new. This experience - PAID for and ordered a bin collection - of said items then put items outside as instructed - then received a note threw letterbox threatening to charge for fly tipping !!! When telephoned them received extremely unpleasant woman on phone unhelpful and had not got a clue. Had to raise this to the highest level to be sorted out and received huge apology. Note to Council - When people pay for bin collections do not send people round to peoples homes attempting to gain extra pocket money by ''trying to say people are fly tipping'' and putting false ''childish notes to peoples doors have these people got nothing better to do?

Always very helpful
Terence clements

Called Doncaster council today 11/2/26 spoke to an advisor at 11.56am, waited for over 20 minutes to discuss an arrears message. I had a direct debit set up for the last year from moving in, I was nice to the advisor, he was unbelievably rude and impatient. He was not nice at all, after waiting 20 minutes I just asked for some guidance, he treated me as if I refused to my bill which I didn’t, I just asked for further explanation. It’s an awful system, I’m an advisor myself i calls every single day and I have never spoke to a customer like that. No DPA asked on call, nothing he just got rid of me as quick as possible, while I understand it’s a difficult job as I do it myself daily. It is genuinely shocking to have been spoken to like absolute trash by someone who paid to be there.

Being a part of great heritage of United Kingdom, Doncaster City Council seemed to be collecting money from public in public place in absolute unlawful and unethical manner. Starting from on-spot incident up to communications made with administrative personnel, namely, John Brooks - Enforcement Manager, Charlotte Otter - Senior Customer Experience Officer and Ms Louise Gower - Environmental Crime and Contracts Manager, had reflected a system inside Doncaster City Council to display:
1 > Manipulation in the public area,
2 > Forcing public to do environmental offense.
3 > Public life disturbance.
4 > Collecting money from public misusing the UK law.
5 > Hiding the identity while carrying out duty in public.
6 > Unable to provide a single evidence from the on-spot incident.
7 > Unable to clarify the misconduct in public.
8 > Non-disclosure of the identity of the personnel carrying out duty in public place.
9 > Wastage of time with irresponsible and vague communications.
10 > Declaring the incident as exhausted, if counter-charged for various unlawful actions in public.

This review is for highlighting the system inside Doncaster City Council. The entire disturbing and unethical incident, is described below:

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At around 8:20 am on 03/02/25, the Doncaster City Council officers blocked significant portion of area outside the Doncaster Station with blue-white tapes, resulting to littering bins not accessible if coming out from certain exit of station. A dummy bin on the ground with few hundred pieces of cigarettes had been created artificially to misguide passengers to dump cigarette residues into that manipulated bin area. Officers were blocking the way of passengers inside station to go to the platform and charging for littering offence. Officers had no identification badge displayed and wearing caps hiding full faces.

Communications had been made and asked for:
1 > That sort of manipulation in the public area.
2 > Force- Charging for littering offence while access to the bin areas was made to be restricted.
3 > Creating disruption in Public life in a Public place.
4 > Visual evidence of the bins accessible outside Doncaster Train Station during that morning, if coming out from left side exit.
5 > The reason, no visible ID document was displayed outside the uniform of the officer.
6 > Disclosing the identity, as to be displayed in public, of the officer who led the conversation.

Non-professional reply from Ms Louise Gower, included :
“no evidence of the officers blocking your way to the platforms”.
“not visible in the body worn camera footage”.
“Whilst I am unable to provide visible evidence from the morning of the offence, as I was not present at the time, I can provide a pictorial indication of the location of the litter bins provided.”
“The officer should have identified himself to you as he approached. I have no evidence of whether this did, or did not, happen”
Also the reply included image from the google map showing locations of the bins on general days and only code number of the officer “DN445”.
The gist of the reply was that there was no evidence of anything. Practically, two officers came in front of me, blocked my way to move forward, which must have been captured in body cameras of the officers.

Reply received from John Brooks was without having any letter reference number and advising the process to report the matter to Ombudsman . The reply was not only shocking, that sort of reply couldn’t be expected from any professional body of government organization. The response included these phrases -
“Unfortunately I have been unable to uphold your complaint“ /
“evidence of those bins being available isn’t something we can access for that purpose” /
“an explanation of what an officer should do in terms of identifying themselves when speaking to a member of the public was explained“ /
“The Ombudsman may decide not to investigate your complaint if you have not been significantly personally affected by the issue you are raising.”
After spending more than 30 days, John Brooks was unable to provide the information asked for and he was confident that Ombudsman might reject the case of collecting money from public with force manipulation in public area, unless the victim would be significantly personally affected. As per John Brooks, council can block the access to the bins, but council is not responsible for checking if the bins are accessible.

Reply received from Charlotte Otter - “my team cannot discuss this with you any further as the complaints procedure has been exhausted.”

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Edited 23/11/25-
To prevent this sort of unethical incident in future, Honourable Mayor of Doncaster has been informed about the incident.

rang about a missed bin collection friday4th july
was given info how to log it and informed what would happen
the bin was emptied on saturday morning
great service all round
never had any problems when contacting the council in the past

Want to thank Paddy for giving me good advice about how to get rid of plasterboard.

Only way too form a opinion on Doncaster is to visit it yourself, rough sleepers in doorways, the evidence of defication in the streets and the being constantly harassed by people begging. It's a dump

I would like to thank the council for the fantastic waste of money that they have managed on the traffic calming on brecks lane kirk sandall. I wonder how many pot holes they could of filled. I'm sure if they asked the locals which they would of prefer, the pot holes would of won hands down. I was surprised that a cycle path didn't find its way there as well.

A corrupt Council breaking the law with education and children with illness . The director of children’s services is disgrace . They run an illegal council

The people in the council office are absolutely shocking. Dont bother nothing gets done they dont help they just sit and wait until their shifts over and pass it onto to the next jobsworth. Shocking service! Treat others with no respect and no empathy whatsoever! God knows why we pay tax

Trying to complain about an idiot council worker trying to force myself and dogs off the path on Townfields @ 08:50 Friday 20th December. All I got was abuse because he stated his truck was not allowed to go on the grass. Yet expected pedestrians and there was quite a few to move out of his way including women pushing prams. This is an ongoing problem. He then proceeded to move at speed with little regard to pedestrians and churned up the grass. Totally idiot and should not hold a UK driving licence.

Yes certain departments at doncaster council require urgent improvement

We applied to St leger homes to have adaptations done last Jan
Still waiting
My partner is severely sight impaired now and going out of back door is down a slight slope with no handrail and a small brick wall raised slightly he's had a couple of falls and actually I caught my foot on it last week I'm 75 my partner is 86
We keep phoning and saying it's in hand but for how long PLEASE how can we get things sorted before something bad happens

Council are i carnt say sending a fine for taking a 7 year old on holiday in term time it was the only time available around work its not that bad child was 7 fir god sake what will he miss nothing children deserve holidays too you bunch of i carntvsay but trustvme its not nice

Since 1980 to 89, Doncaster used to be a great place to visit, especially the market, but come 2023 and now 2024 , Doncaster is a dive and and crap place to visit and even live, Doncaster council thinks more of filling there own pockets than helping the true citizens, as to this in you're face of Gay parade rubbish, And sooner rather than later, it will be a ghost town as in my eyes will never be a city, Same with St George's Church and will always be St George's Church and not a minister,
And all you see now is shops boarded up, too many beggers and especially too many unwelcome people,
Ashame on Doncaster Council as its killing it's own establishment of which was the best Town in Uk to visit, now it's not worth visiting.
Hope they can live with themselves before it's completely dead,