Door to Door Storage Inc. Avis 202

It is always a breeze dealing with Door to Door to fulfill our moving needs. They make it very easy and are flexible whatever the need.

The packing part of the D2D was punctual and efficient. Note that it takes at least 2 weeks for the unit to be shipped from east coast to west coast. Once my storage unit arrived in California, the terrible experience began. First, I was not able to schedule delivery of the unit until 10 days after it had already arrived in CA (that was the earliest date). On the day of my delivery, the unit never showed up. I called Customer Service and was told my delivery was "accidentaily cancelled." I was left rushing home from work and waiting for a unit that never arrived.

D2D rescheduled my delivery for 2 days later. Again, I went home and had ppl ready to help me unload. The unit never arrived. I called Customer Service--oops, the delivery people from the local warehouse "forgot" to deliver! The following day I was at work when I got a call from a delivery guy, saying he was heading to my house and delivering the unit--when I wasn't there to receive it or unpack it.

There seems to be a huge disconnect between scheduling at the central Customer Service center (where some of the nicest agents spoke to me, but were unable to help me) and the local warehouse. I definitely do NOT recommend using this service. It was the cheapest one I could find, but not having access to my belongings for 4 weeks was a terrible and extremely stressful way to move to a new city, and was not worth the savings.

I've used Door-to-Door twice now to move between CA and TX and they were amazing. They were less expensive than their competitors by 25%-50%. They were on time, friendly, helpful, and efficient. Dropping off the container, picking it up, and getting it to its destination went smoothly both times I've used them. I also used their storage services in Hayward, CA and that was great too. It's slightly more expensive per month to store with them than with a normal self-storage place, but since my container was already packed and I only needed 3 months of storage, it was well worth it. To access the container you have to give them 24 hours notice (before 12pm the day before) but then you can just drive straight up to your container to access it in their giant warehouse (after showing ID and signing in, etc.). These folks are all great and I absolutely 100% recommend them!

When it came down to the actual move we found out that our sales person from Door to Door, Skip Holland lied to us about a number of things. Including, drop off terms, loading terms, waiting to load terms (and the associated fees) and last but not least return delivery times. Door to Door cost us an immense amount of stress. Our driver literally threatened to drive away and not take our crates and Daniel Ortiz (transportation manager was on speaker phone and O.K.'d this threat) even though we were specifically told that not only would it OK to leave our crate over night, but in the case that it couldn't be left all night a driver would wait for us to load. We were told our crate would be shipped in 1 business day when in fact it was not shipped until the following Monday (3 business days). We were told that Door to Door owns Public Storage, so our storage facility was 100% verified OK for leaving crates over night, that turned out to be a lie. We were told our crate would be delivered to our new house in 1 week, it was delivered in 2. When I checked the fine print in the email it did say 2 weeks, but Skip Holland told me 1 when I was about to pay for our shipment. It is VERY obvious they work on commission. We had to camp inside our house with no furniture or clothes for a week. They charged us for their mistakes. We were originally told we would be charged $40 per 30 min it took us to load, but on site they tried to up that fee to $50 per 30 minutes. We were only in this loading situation because of THEIR mistake, yet we were being charged. We had 2 crates. Skip Hollad tried to tell us "no big deal you can load each crate in 15 min" that was a joke (or lie however you want to interpret), we had to hire 2 men last minute to help us move costing us $300 and we BARELY got it done in 1 hour. It was stressful, expensive and honestly demoralizing to be lied to on so many levels. I kid you not, I called Skip about a mistake in spelling on our delivery address (their mistake) and he told me it was not a problem, the driver will figure it out. ARE YOU KIDDING ME?!? I called back and spoke to someone else who claimed to have revised it, but on the morning of our delivery I got a call from the driver telling me he couldn't find our address. Really terrible. Such a scam, horrible management on ALL levels. Their excuses for every offense along the way was "policy changed", so if you work with these guys expect all of this to happen to you and maybe even more because apparently "policy changes" everyday over there, and oh it's your fault.

great experience

I would absolutely use Door to Door again in a heartbeat! Flexible, and on time- I am a big fan.

I packed my parents' belongings, shipped them across the country and had them stored until I was ready for them. Door to Door was prompt, efficient and helpful inj every step of the process, and I recommend them highly.

We've used them twice for cross country moves and would absolutely use them again!

Had no problems and any questions I had was answered professionally! I just wish it wasn't so costly...but compared to other company's it was the best offer!
Thank you so much for a hassle free move! 💖

Great company. Great service, great employees, on time delivery and retrieval.

Door to door was my first time using a moving and storage service. Their customer service was Top Notch and they delivered on their promises. I highly recommend them.

Everything was professional. Decent value for money. Much less than competitors.

- Was delivered and picked up on time.
- Container arrived in good condition. All items were in good condition.

All questioned answered, good communication, courteous pick-up driver.

What can I say. Door 2 Door had the lowest cost of any pod service we found. Every member of the team, and I mean, EVERY, member was super helpful and on point with their provided service. I was able to move 3k miles in the span of 10 days. There was some trouble getting the crate delivered to my (departing) apartment in Virginia, but that was the leasing office and not D2D. They reimbursed $$ for having to drive to the storage facility, and even kept my unit outside so that I could load it on a Saturday while the Dock was closed.

They were upfront about costs, delivery time, and various state laws. And all of the above did not change throughout my move.

I would recommend D2D to anyone who needs to move a long distance. And I will be a returning customer if needed.

Helpful customer service from day 1. Even helped me compare prices from other company and worked with me to keep my original quote when my dates changed!

Everyone was great to work with, especially Jim South and Jose, who dropped off and picked up my container. I felt supported and aided in my move at all times.

Everything went perfect. Just as we wished it to be. It was very easy and everything was explained well. We would use them again!

The folks at Door to Door were wonderful from the first time that I called for an estimate to the timing of the drop off for my furniture. Whether I was dealing with a driver or a customer support person, I felt like I could trust them and that they would take care of my belongings.

Talking with my salesman, Skip, at the beginning of everything, I explained that we were preparing our house to put on the market and that we did not yet know where we were moving. His response was that that was no problem. Everything with the first phase of our transaction - delivery & storage of the pods - went well. When it came time to schedule delivery to our new home - 25 min from our old home - I was told that it was outside the delivery area and that there was no fee that would facilitate delivery to that address. In the Services Agreement it states the following: "Delivery Area/Distance from Warehouse Facility: Door to Door’s delivery areas vary by market, and may be limited by the local geography or topography of a given market. Door to Door’s standard delivery area typically includes the delivery zip codes within 25 miles of the market’s warehouse facility. Additional Fees and Charges may apply for deliveries that extend beyond Door to Door’s standard delivery areas." This to me, meant that areas outside the standard delivery areas would require "additional fees and charges". The language is very misleading. In the end we had a few options. Pay to have the pods delivered back to our old address prior to moving and unload all 3 into our home and then pay our movers and additional $600 to include those items in our move. Pay a moving company the quoted $1700 to go to the storage facility and get our stuff and deliver to the new address. The other option, which we ended up doing since it cost us the least, was rent a moving truck ourselves, go to the storage facility and get our stuff and move it to our new house ourselves. When I told the salesmen that we did not yet know where we were moving he didn't attempt to clarify the terms. He simply said no problem. I feel the company misrepresented its services, purposely using ambiguous language in order to get as much money out of their customers as possible. Selling a house and going through a move are stressful and expensive endeavors. Thanks to door to door, a lot more stress was added to the situation. We chose to rent a truck and get our belongings ourselves to avoid giving the company any more money than necessary. During this mess the customer service rep that I dealt with true seemed to try to help me. For that, I am grateful. But she was unable to get any results. Not only will I NOT recommend this company, but I will warn people away from them. I've already warned every real estate agent I encountered during the sale of our home.