We always buy Dorothy House Christmas cards, every year. They are good quality and nostalgic, especially as they have local are themes. Really love them.
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Great website- easy to navigate and detailed descriptions of items. Arrived promptly and very well packed. Coat was excellent quality and condition despite being “vintage” , scarf seemed brand new, b... Voir plus
A bit slow to respond to my emails, but. Positively updated me on availability of goods which were promptly delivered
Having complained last year about the poor packaging resulting in damaged cards, I was pleased to see a great improvement this year, including a proper printed address label. Good quality cards, lovel... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Carefully curated, charity shop chic! Saving precious vintage & designer clothing from landfill, while supporting hospice care in the local community!
Coordonnées de contact
Royaume-Uni
- dorothyhouse.shop
4,3
Excellent
176 avis
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Second purchase but probably my last. Check your stock Dorothyhouse!
This was my second time buying from Dorothyhouse. The first purchase was perfect, I was really pleased. However this time I ordered 2 jackets, neither were very clean. One had ripped lining, which hadn’t been mentioned in the listing. The other had a dirty tissue and a face mask in the pocket.
Check your stock before selling Dorothyhouse. This experience has put me off returning to your site.
5 janvier 2023
Avis spontané
Fabulous Vintage
Fabulous. Two beautiful vintage jumpers & bag. Will be back for more unique pieces and all towards an amazing cause.
1 décembre 2022
Items still not received Anne no…
Items still not received and no response to my emails
15 décembre 2022
Réponse de dorothyhouse.shop
Hi Caz,
Apologies, I have replied to your email this morning. Sorry for the delay, we are a small team here at .shop. I can only apologise for the delay in your order reaching you. Unfortunately, due to strikes and backlog at Royal Mail, all orders have been impacted negatively.
I hope your order reaches you within the next day or so.
Many thanks for your custom,
Jen
Great quality clothes at a good price!
2 décembre 2022
Easy to order the calendars and very…
Easy to order the calendars and very quick delivery.
22 novembre 2022
Customer contact number for queries…
Goods arrived late due to postal current disruption. Clear customer queries telephone link would be helpful in future.Thank you.
9 décembre 2022
Réponse de dorothyhouse.shop
Hi Diana,
Thank you for leaving a review.
Apologies that your delivery was slow to arrive due to the strikes within Royal Mail.
You are always welcome to email us at : customerservice@dorothyhouse.shop
Unfortunately, we don't currently have a direct phone line as we are a very small team.
Many Thanks
Jen
It is a pleasure to help fund Dorothy…
It is a pleasure to help fund Dorothy House. We are all aware of the wonderful work that you do. A few cards is the least I can do
13 décembre 2022
Réponse de dorothyhouse.shop
Thank you Gary! Your kind words mean a lot.
Thanks for your custom :)
Jen
Delay due to Royal Mail strikes. Dorothy house.Said…
Ordered package from Dorothy house.Said it had been shipped on 8 Dec. Tried to track but says there is no tracking number. I can't find out which carrier has my parcel.
Seems it is due to Royal Mail strike.
Good news - parcel has now arrived on 13th.
8 décembre 2022
Réponse de dorothyhouse.shop
Hi Pam,
I'm so sorry for the delay in your parcel reaching you.
We use royal mail and unfortunately there is no tracking. I have updated the email confirmations to reflect this now, so thank you for the feedback.
Items are severely delayed in the Royal Mail system and I can only apologise. We will look in to using different couriers in future when strikes are occuring.
Kind Regards,
Jen
Réponse de dorothyhouse.shop
Hi Mr Court,
If your order hasn't arrived yet, It's probably held up as we use Royal Mail as our delivery method and we are seeing huge delays in orders arriving. due to strikes and the sheer volume of parcels going through the system due to Black Friday & Christmas. I'm so sorry for the delay, It is really frustrating and I do hope your order will be with you very soon.
Many thanks,
Jen
Happy & helpful staff
Happy & helpful staff, quick del and quick return and refund as sadly the item was a bit too small.
Will def use again.
8 novembre 2022
Very stylish Christmas cards
Very stylish Christmas cards + quick and efficient service.
13 novembre 2022
Lovely item with quick postage.
2 novembre 2022
Great quality at a great price
7 novembre 2022
The ease of ordering the Christmas…
The ease of ordering the Christmas cards. The cards were of good quality, excellent price and interesting because they were of areas local to us.
3 novembre 2022
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