Downrightmerch Avis 

I placed my order June 19th, paid extra for 1 day UPS Delivery . And their customer service sucks . They send a generated message letting you know it will takes 2 business day for a response ... well this was June 23rd. Its a certain artist brand , and I know he has nothing to do with it, but this is DEFINITELY not good.

This company is absolute trash. Keep your money cuz its not even worth the frustration. I paid extra for priority shipping (1-3 days) and the tracking is telling me a label has been created but nothing has even left the warehouse. It's been over 3 WEEKS! What are these people doing?? I'll be very surprised if I get anything at all. The worst part is you just have to sit there and take it- no customer support, phone number, or email contact. Nothing.

UK arm of Downright Merch seems to be just as unreliable as the US one based on reviews below.

I placed my order at the beginning of February, and emailed in seven working days later to ask if the item was on back order or something similar as my item is not a pre-order. I have received two follow up emails from Edna stating that 'the warehouse team have been contacted', but it would seem that this team are not checking their emails as no response has been given.

On my third chase of the support team, I am still awaiting a response from either the support team or the warehouse team three days later. It should be fairly quick to confirm if something is on back order or not in stock and provide a new timeline for dispatch, so I'm not sure what the hold up is but it's exceptionally disappointing service.

I ordered the Vinyl for "CHASER" by Femtanyl on here when that was available for pre-order. They listed the estimated shipping time to be in "Fall".
I eventually got the order in the middle of December, after having been continually lied to via email (end of October, start of November, end of November) about the order being "shipped next week".
The final product looked very very different from the product image provided at time of order.
The vinyl was supposed to be transparent, with red splatters looking similar to blood. The final product was solid white with red streaks and a logo printed on the back. This is much cheaper and less complex to manufacture compared to what was the original design.
It frankly looks way worse than the original image and is not what I payed for.
At no point was I informed that the design had been changed, or that there would be delays. Any info that was given to me, when i asked via email, was not truthful, as the order was not shipped when they told me it would, whenever i asked.
My order also included a Shirt and their printing quality is not great. It looks like they just threw the image into a converter and did not touch up the final result at all. Areas of the shirt that should be white are weirdly purple, other areas are way darker than they should be. The shirts they use as a base to print on are from a subsidiary of gildan and of average quality
Overall i would not recommend ordering from this site unless you are very certain of what you are getting.

Don't do it! I ordered a hoodie for my son's birthday and never received the product. I have contacted the company via phone and email on several occasions and have never received a call back. Looks like this company is simply set up to take my money. I'm out $65.

Ordered in November, still didn't receive the order

Ordered on 6 Dec, at the time of writing (1 Jan) order shipping status is only "on the way to your country". I've no doubt they will blame APC but as far as I'm concerned it's up to merchants to use reliable deliveries very services. Very disappointed and won't be using again.

Ordered some merch about 3 weeks ago, still hasn’t been sent out, emailed about it twice, first time I got a response saying they’ll check in the warehouse to see if they’ve been sent out, second time I never got a response. No idea if I’ll get what I ordered or not. Avoid.

Ordered at the 1st of Nov. - Shipping company recieved it at the 20th!!!

19 days of Emails etc.

1st contact - 8th of Nov.
= no reply

2nd contact - 13th of Nov.
= „…it will be shipped asap…“

3rd contact - 13th of Nov.
= „Order will be chancelled“

4th contact - 13th of Nov.
= got email w/ tracking number, US one, not shipped

5th contact - 14th of Nov.
= got email w/ another tracking number, Canadian one, not shipped

6th contact - 15th of Nov.
= got email w/ the first tracking number, not shipped

7th contact - 18th of Nov.
= got email, „will shipped asap“

8th contact - 20th of Nov.
= Shipping Company recieved package

Now I have to wait some more weeks to recieve it as customer from Europe!

Not again, never…

I left a pre-order for vinyl in June, things were released in August - the product has not yet been shipped. I contacted the seller - I waited a month for a response, they said that they had lost part of the order. We decided to send what is available - it has been a month and a half since the product has not yet been shipped.

The deal was in the Nuclear blast store