Drain Doctor - Birmingham & Worcestershire Avis 

Great work done by Simon and Brad today in installing new gully and pipework and repairing broken drain. They were on time, did everything thoroughly, bought all their equipment, and took away the waste and tidied the mess so well and left everything in a really clear, neat state, which is great as the amount of times I’ve had to clear up after workmen for not taking the waste or getting rid of the waste properly. I actually didn’t have to tidy anything up!

Also they Drain Doctors were able to get the workers out to me for the very next day even due to this holiday period and it is New Year’s Eve. Very accommodating.

Great work, very polite too and courteous.

I cannot recommend these guys enough. Rang a local firm, said be there in 2 hours, no show, no call?!

Found drain doctor on the web and they are now in my contact list for such problems.

Lady who handled booking (Nicky?) was amazing. Helpful and kept us informed throughout.

Technician who performed the work (Dave) was a top bloke, super friendly, explained the issue, had camera and jet washed in the drains and had us back up and running in no time.

Very reasonably priced.

Don’t even waste your time ringing anyone else, just call these guys! Class act :)

Outstanding customer service from Drain Doctor. Had a problem on Christmas Eve so sent a message at 7am. They’d called me by 7:30am to confirm they could get someone to me today, a few hours later they arrived and quickly and efficiently sorted the problem. Absolutely outstanding. Cannot recommend them highly enough.

Brilliant service thanks

Rapid response time during emergency, and short wait for follow up work. Office staff and attending expert utterly professional throughout. Works completed quickly and tested, expert went above and beyond in cleanup and clearly explaining everything. Thoroughly excellent.

Drain Doctor replied to my web form within an hour (Tueday pm). Got a call the following morning at 9am telling me an engineer was on route. Dave Thomas was our engineer on the day. Professional, knowledgeable and got the job done quickly. Just perfect experience from start to finish.

A very good company. Work was done efficiently and quickly on the two occasions that they came out. The quotes were sent quickly and all of the work required was explained. The company was very responsive.

Needed them in an emergency to which they take full advantage and sting you on price but it is what it is and done a good job

Same day response. Engineer did a full survey, diagnosed the problem and arranged quotation, which arrived quickly.
Very satisfied with the company.

same day call out service was very good the drain man was courteous and kind and above all smiled

Oh wow Mark and Reece(sorry if I have spelt that wrongly) worked like trojans to clear a major blockage of wipes from our sewer pipe- not from us I hasten to add. They were just about to leave when the sink blocked and had to deal with another blockage as yet more wipes had made their way down the pipe. Our insurance company had sent DynoRod and Lanes for Drains both of whom declared it was not a problem they could sort. Waste of time both of them. Would highly recommend Drain Doctor. Thank you guys for your sheer determination to sort the problem out for us.

Jake was very professional and friendly. He sorted out the blockage quite quickly and we'd use him again.

Team member was excellent - very knowledgeable

Don’t be fooled by the nice friendly voice on the phone, my experience was just last night 29.10.2024. I had an emergency situation whereby my toilets was blocked in my restaurant and I needed this problem sorted asap or I couldn’t open and it would cost me near £1000. so I made a booking for after 6pm. 20 mins before arrival they call me to cancel we can’t open and loose money. This company is unreliable and are not bothered when they cost you money. Kind regards Greg

This is more of a thank you than review Drain Doctor gave exceptional service, a minor mishap was dealt with courtesy and sympathy by the operative.
Pass on my regards.

Mike Smith.

Fantastic service. Was a really tricky drain to unblock and he was here for hours but perceived with it and got the job done. Would highly recommend and would use again.

Great communication on the phone re timings for an urgent call out. Reece arrived promptly and completed the job thoroughly, efficiently and with friendly good humour considering it wasn’t a pleasant experience.

With all the recent rain, we were having a problem with a rainwater gulley flooding badly. I wasn't sure if it was connected to the main system or just a soakaway. I rang Drain Doctor and they had Simon arrive within the hour. Two hours later he had established that the gulley was connected to the main system, had removed a tree root that was blocking the pipe, flushed the system right through and shown me on his CCTV system that the run of 20m was clear again. Top job. Happy to pay the money for peace of mind.

Excellent customer service, very professional and polite. Called out to unblock drains and kept me informed at every stage. Would use again should the need arise.

Great company, Rhys was friendly, polite and sorted the problem quickly. Would definitely recommend