Drain Doctor - Bristol & Gloucestershire Avis 

Resolved a really tricky problem with 2 blocked loos at the rear of the house.
Rob who attended was professional and knowledgeable, and explained what work was needed to be done to resolve our blocked toilets. He gave a quote that outlined the worst case scenario and arranged a quick booking. The work was completed successfully and I was updated through the day on what was found and what had been done.

The Workman arrived promptly the very next day and carried out the work efficiently. He did a thorough job of clearing out the drain so that my water runs smoothly now which I haven’t been able to do for a long time. He cleaned up afterwards and kept the area tidy.

Absolutely brilliant. The guy who unlocked our drain is super sound, the drain blockage was really bad and he persevered until it was done. Very happy with the service and work ethic.

I don’t usually leave reviews, but the service I received today genuinely stood out.

From start to finish, it was excellent. I really wish I’d caught the gentleman’s name, as he deserves recognition. He went above and beyond to resolve my issue, delivering a level of service that’s rare to come by. What impressed me most was that he never once asked for a review or mentioned feedback—he simply focused on doing his job exceptionally well.

He was professional, friendly, and genuinely helpful throughout. While the cost initially felt a bit high, the quality of service I received—largely thanks to him—made it feel completely worthwhile.

Bravo, and fair play—this is exactly the kind of service you hope for.

Kirk was brilliant at sorting out our drain issue today. He was thoroughly professional and showed the problem with the pipe, using the camera footage to explain things. Drain Doctor you have a gem in Kirk, providing, great service. Thank you.

Emergency blocked and backed up drainage system
Excellent customer service team who immediately contacted an engineer Three hours later problem solved.

The Drain Doctor that came to diagnose my sewage ingress problem was great. The CCTV picked up the fault and in no time the repair was swiftly and efficiently dealt with.
The engineer was great at explaining about the issue, he was polite and friendly at all times. Thank you.

Sheer professionalism of the person who did the job, and a nice bloke doing it. Not I suspect the cheapest but I was very impressed indeed by the thoroughness and scale of the work offered and done.

I found myself in a truly horrible situation — a blocked toilet in the en‑suite that caused wastewater to back up through the shower drain and flood the shower tray. Absolutely grim. I called Drain Doctor, and Kirk arrived promptly to help.

Within minutes, Kirk identified the cause: a build‑up of wet wipes where the soil pipe meets the sewer. He explained clearly why even “flushable” wipes can cause serious problems, which was genuinely helpful. Using a range of tools including a pressure jet and a specialised camera, he removed the entire blockage and inspected the pipework thoroughly to make sure nothing was missed.

What really impressed me was how meticulous Kirk was. After clearing everything, he made sure we ran all taps and flushed every toilet in the house to confirm the system was draining properly. Throughout the visit he was polite, courteous, cheerful, and had a great sense of humour — which made light of what could have been a traumatising experience.

I was initially shocked at the cost, as I usually try to tackle these things myself, but given the scale of the blockage, the difficulty of accessing the pipes, and the thorough job Kirk carried out, it was absolutely worth it. There’s no way I could have resolved this on my own.

Thank you, Drain Doctor, and a huge thank you to Kirk — you saved us from every householder’s worst nightmare.

The team were fanatastic when I called in an emergency. Very helpful, prompt and reassuring.

Have used their service a couple of times and each time been met with personable, friendly staff who will help to the best of their ability. Totally recommend!

We had a badly blocked bath drain which was starting to leak. The whole process with Drain Doctor was crazy quick, from initial contact to job finishing it was about an hour, and the two gents (I didn't get their name sorry!) sorted it out. It's now better than it was when we moved in a year ago. Hopefully all is well from here, but I wouldn't hesitate to get in touch with them again.

Simple to contact.
Quick response.
Convenient appointment time.
Two friendly, knowledgeable operatives, who explained every stage of the process simply.
It will be easy for me to recommend Drain Doctor to family and friends if need be in the future.

Our Saniflo had failed. We have a week old baby and an elderly mother living here and were in a bit of a crisis situation. We called for help and spoke to a very kind person on the phone. In two hours two very knowledgeable and pleasant gentlemen turned up and fixed things for us. The price charged was very reasonable too. This is exceptional service and we are extremely grateful.

Drain Doctor were great. They arrived around 9am, explained the cost of unblocking and CCTV of the drain. Then proceeded to jet the drain which was overflowing with rainwater. Within minutes they had unblocked the drain and the rain water flowed away swiftly. They used some green dye to help work out where the rain water drain flowed into the manhole in the road. They spent another hour or so clearing any dirt and leaves from the drain and we even saw a frog in the drain with the cctv!

Overall very happy and happy to recommend them

The actual experience with the engineers themselves was 5 stars. With the Company it could have explained the process. A) When they phoned to make appointment they didn't say my application hadn't made it clear if a solo or team of engineers were required. And if not, that a further delay may arise! B) No mention as to where the engineers were coming from i.e. not local. C) Despite the distance, whether it would still be a free call-out without obligation or otherwise! The uncertainty at that hour in the morning, places pressure on the customer to agree subsequent action AND approve a daunting quote. Whereas, explanation at A) could have offset that pressure! In view of the distance travelled by both engineers and delay awaiting second one, I can understand why quote was so high. But had customer been advised (at A)) of likely cost due to distance- delays & team engineering, then likely they would have declined and gone more local. This doesn't distract from the very pleasant and effective engineers who attended. Thank you Tom & Adam.

Excellent service. Had an urgent problem with a rental property where tenants had been putting food and fat waste into kitchen sink waste pipe. Completely blocked and putrid smell. Drain doctor came out quickly and efficiently assessed, diagnosed and rectified the problem, followed by checking the system was functioning correctly using a camera. Tom was friendly, professional and knowledgeable. Cost was slightly higher than expected but the job was done properly and it was an urgent call out. Would recommend, especially to landlords where you need professional assistance.

The guy was out to us within the hour that was estimated.
Very thorough and knowledgeable.
Great attitude and polite.
Got the blockage sorted and investigated the problem.

We hired Drain Doctor to carry out a drainage survey on a property we were buying. The survey was carried out quickly and covered everything we wanted to know, even though the house has some unusual features. A follow up phone call was quick and the explanations were easy to understand.

(Originally 1 star) Rachel on the phone for the initial booking was lovely but the plumber was 30 minutes later than the agreed time slot and said no one was home when no attempt to ring the doorbell was made and we were home waiting. When we called to reschedule the lady (didn’t sound like Rachel) on the phone was rude and dismissive. We agreed on another time slot which was a potential for them to show up anywhere within three hours and no one has shown… what a waste of a day off and our only toilet is still unusable!

Update (now 3 stars): Tom arrived a few hours late but I’m now aware of how busy he was and he was very friendly and efficient so I can’t fault him on anything. I’m still not very happy with how rude and dismissive the lady on the phone was but at least our toilet is fixed. Tom deserves all the credit for improving this rating.