Drain Doctor - Bristol & Gloucestershire Avis 

Problem: A bad leak coming from behind a wall in an en-suite shower room. Linked to the boiler condensate (among other things) so no heating whilst awaiting repair.

Good points:
Reasonably well organised. Someone always answers the phone within a few rings and they are polite & keen to help.

Bad points:
Price. We found them very expensive. £353 to fix the leak which was a failed junction between two 32mm plastic pipes. And this WASN’T an emergency call out btw. We had to wait a week for this appointment (no heating in January). We also did the hard part - tracing and accessing the leak by destroying a wall in the en-suite making the problem fully accessible.

Workmanship. It was a fairly simple fix in the end but it took 3 separate visits to rectify. First guy left with a compromised boss seal - had to call them back. Then we noticed the (new) junction was weeping - had to call them back again. This is bread-and-butter stuff for a drainage company and should have been a straightforward job. Had we not discovered the weeping leak, we would have walled-in another problem to be discovered in the months that followed. The standard of workmanship left a lot to be desired which was hard to accept given the price we paid.

I would therefore struggle to recommend them given our experience.

Fantastic service. Ruth was very helpful and polite on the phone, Rob the technician was also polite, very knowledgeable. Sorted the blockage straight away and gave great advice too. Arrived within the hour after the call on a Sunday! All round top service. Very happy.

Rob was incredibly friendly and helpful, drain blockage led to other appliances breaking down. Drain cleared in rapid time, all with a smile and a clear enjoyment for the job, even on a Sunday morning. Appliances now working once again. Thank you, would absolutely recommend to anyone!

I had a great experience with Drain Doctors. Rob was excellent, friendly and so helpful. They were very fast in responding to my cry for help. I can not thank him enough. Customer service was great. I have your number :-) because I am sure something is going to sneak up. I highly recommend Drain Doctors.

We had a partial drain blockage. Drain Doctor were quick to respond, cleared the immediate problem, diagnosed the problem (roots) and fixed it and guaranteed their repair. Very professional and very helpful.

Adam did a tremendous job. He turned up on time and sorted out our drain problem, which was far from straightforward. The drain had collapsed, there was a crack in the pipe which meant a complete replacement. The old pipework also had to be cleared of roots which had also helped to cause the blockage. This involved digging down to a significant depth with the removal of a great deal of very wet mud and debris. Adam also concreted around the new system after replacing the old pipework and drain and removed all the mud and dirt. The complete job took most of the day---everything was carried out in a very professional manner. I would not hesitate to recommend Adam and the company for an excellent job throughout. Many thanks.

Office staff were helpful and patient with the discussion of what was needed. Engineers on site were friendly and happy to explain procedure, timescales etc. The work was carried out in an unhurried and professional manner. I was able to see before and after videos of the repair site.

Rang them at 10.30 and got an appointment for engineer to call by at 4pm. I received a call to say they could come earlier at 12.30 and the chaps were very friendly, knowledgeable and got on with the job of unblocking the drains. A big fault was found and I now await their report. Very pleased with the service from start to finish.

Fantastic service and expertise. A drain problem that has outwitted previous attempts to solve it was soon diagnosed by Rob. Both Rob and Matt carried out the remedial work very efficiently and professionally.
Very impressed, a great job!

Came out quickly, explained everything they were doing, didn't upsell anything that wasn't needed, and got the job done really well.

Andy was a delight to deal with, every stage explained, a problem solved and always cheerful. Our difficult drainage system was professionally tackled and all complications sorted. A win-win. Thank you to the Drain Doctor.

Works were not completed as per the agreement. Invoice still sent twice with the full quote despite job not being completed. I was then told a separate quote would be arranged for further works which I have not recieved. So I've spent over £4000 and the 3 drains are still not draining and I have a flood by the back door again.

Disappointing. Blocked toilet. They came and cleared the blockage. Felt quite expensive (£288 for a few hours work) but it was a messy job and they had to remove the toilet so just glad to have it done. A few days later the toilet was smelling really bad so I looked underneath and a load of waste had been left. I spent a while cleaning it out but couldn’t reach it all. To be fair once I told them they came back, took the toilet off and cleaned the area but when you’ve paid an expert a lot of money you don’t expect them to put the toilet back on and leave a load of faeces underneath where you can’t reach it.

Kai arrived early & went straight to work & resolved the blockage within 1 hour very friendly & polite can thoroughly recommend Drain Doctor.
Also the call handler was very polite & very efficient.
Definitely would use & recommend the company again, great job!!

Brilliant!

Needed an outside drain clearing urgently as was drainage for all domestic water. Called before 9am on a Sunday, planned to send someone out that afternoon and then got a call to say because of cancellation they would arrive in 10 minutes. By 10am drain was cleared. Excellent, friendly and efficient service by the whole team. Will definitely keep their number and would recommend.

Excellent and prompt service .

Usual annual service completed. Andy and his mate were very efficient and effective.

Excellent & prompt service

From the initial and ongoing communication with the office staff who were polite, friendly and helpful to the initial site visits to assess the job and do checks and carry out paperwork on my behalf which was professional and reassuring to the actual work to install my surface water solution, connecting to my existing foul water drain which was carried out well (even allowing for an unexpected alteration to the plan when an existing drain connection was discovered), thoroughly and professionally.