Drain Doctor - Chester & North Wales Avis 

On May 31st, they came right away and did the job, which was great. However, two and a half weeks later, the drain is blocked again. When I contacted them today, they mentioned that my job notes indicated that I was informed about the need for additional work, so my 28-day guarantee is now void.

At the end of the initial job, I specifically asked if this issue had happened because of something we were doing, and the man said no. I was told we could pay an additional £400/£500 for further cleaning, but he said it wouldn't be worth it. Now, the person I spoke to on the phone is saying that on the notes it states due to the grease and grime in the line, the blockage could recur and that if they came back out, we would have to pay for the service again.

I find it highly unfair that I asked if we had caused this to happen and was told no. Also, the additional work that he said could be done wasn't worth it. However, now our guarantee is void even though we took the advice from the man who had done the job.

Rapid response
Excellent job

Technician Andy Swinton came out yesterday to unblock the main sewer on our residential park,he was
polite, courteous and very helpful he fixed the problem
very quickly your customer service is excellent thank you.

Very friendly agent who kept us informed of each step of the process. Price agreed before starting.

Great service. Information given on site was excellent and because of the prompt service I can get the issue with the driveway resolved.

I wish more businesses arrived on time with a can do attitude

Called on Thursday afternoon, arrived 24 hours later. Andy called to let me know when he would arrrive and in the event he was 10 minutes early. He explained the process and cost and then got on with the job. Excellent service and a nice guy too.

Reliable, on time. Problem sorted

Quick and efficient, arrived exactly on time, had all the tools for the job, clear pricing right from the get go - not cheap but you get what you pay for, perfectly clean pipe and place left tidy. Mark was polite and hard working, explained the issue. Would use again, thank you.

Drain Doctor is a company that seems to be well managed, which is refreshing in modern Britain. Their people seem well selected, well trained, well mannered, good at what they do - from the office personnel on the phone to the front line staff. Conducting a professional service - not cheap but you get what you pay for. Reliability counts in the end. Will not go anywhere else.

Prompt response resulting in the work being carried out and completed within 2 hours of making a call. Problem and resolution explained clearly. Excellent communication from phone call to resolution.

While expensive for a 10 minute job, I understand the costs involved. Jamie was very pleasant and efficient, and it's great to be able to use our kitchen sink and dishwasher again!

Although the operator was unable to remedy the drain blockage, he was able to identify the area where the problem was and as it was off my property, contacted Welsh Water on my behalf and gave them the information required. Very helpful and I formative

Called Drain Doctor at around 10am and they came around 11.30 ( earlier than stated) to fix our blocked toliet. Mark was very helpful and knowledgeable. He fixed the problem with ease. Seeing the blockage on the camera was very intresting 😊. Great job done and cant thank you enough.

Excellent service, Mark was great at the property and was able to clear the blockage

Great reliable service and communication of issue. Drain Doctor investigated issues of blocked drains and provide report with supporting evidence to back up findings which as letting agent we find invaluable. pricing is clear and great value not overpriced. Further detailed CCTV and ground surveys when required have been detailed, informative yet clear. Great service at honest prices highly recommend.

UPDATED 28th of Jan.

Apparently no camera was used during the visit. We checked with them and they confirmed it hadn’t been used, so, we were charged £252 just for them to jet wash the drain and leave it still blocked. That’s awful service and extremely expensive.
Oh the good news. Customer service said if we paid another £275 then they can carry out a camera inspection. What a company.
My advise. Just call Dynarod. I’ve emailed as requested below and had no reply.

Called for a blocked and gurgling toilet. Van turned up that day, chap was pleasant enough. . Jet washed the drain (with 1000 ltrs of my water as the van was empty) then put a camera down to inspect. Told the issue was off property by at least 30 meters as his camera wouldn’t go any further. Charged £282 and still had the issue. They did report the issue to water supplier but when they turned up days later they said the blockage is on our property and it was tree roots causing the issue.
I’ve asked Drain Doctor for a copy of the video inspection they did and will then either present this to the water company or back to drain doctors to ask why I’ve been charged and still have the issue.

It was a quick response and professionally completed

Very friendly and helpful, top bloke

Knowledgeable staff, good service. Sorted the problem and diagnosed the cause

A quick response answering the phone and sending someone out to fix our blocked drain. Job done within an hour.