Drain Doctor - Mid Scotland Avis 

Outstanding work carried out on external drainage by Andrew in Glasgow. Arrived early/on time every day and work completed to the highest standard, explaining each step and all done at a reasonable price. Would always use Drain Dr and would recommend Andrew to anyone.

This company is an absolute sham, I called them one night due to a blocked toilet drain, I only called because it said 24/7 I was told that someone would have to attend tomorrow
Morning. I gave them all the details how I had to problems with drains and required them fixing. 8am the next morning a guy turned up bounced in looked at the toilet and told me
It was £168 to unblock a drain, I could take it or leave it. Was in and out within 5 minutes told it was fixed, blocked again. Phoned to complain had an awful experience with the team on the phone questioning me left right and centre how I hadn’t used the toilet in 4 days not thinking maybe I’d been away. Sent someone out as “goodwill” to review the blockage again, this guy was great talked me
Through everything etc however my toilets still blocked it’s still not resolved and I’ve received an email today firstly spelling my name incorrectly, secondly telling me that I’ve witnessed on two occasions that it works… however it doesn’t work and thirdly trying to sell me something else. A utter joke of a company. Dont use ever.

The guy who came was super friendly, passed on knowledge and an absolute credit to your company

They were very prompt in fixing the problem.
They were friendly and patient when I asked daft wee laddie questions.

Woke up this morning to our drain trap overflowing. Not very nice, smelly, messy you can picture it. I dialed drain doctor who responded immediately. More than can be said for dyno lads. Andrew Shec( apogies if not spelled correctly) turned up within the hour. Good communications he phoned me within 20 mins with an ETA. On arrival he made his assessment and quote. Better than dyno lads. Job done within 15 minutes..ex army lad. Highly recommended
Lee Smith
Bellshill

Really effective service. Quickly responsive. Scott attended in under an hour and was undeterred by the job which turned out to be a little more difficult than first we thought. He provided excellent advice, kept up regular communication throughout and strived to find a solution that would be most effective and least damaging to the property. Really satisfied with the support I received and the whole outcome.

The guy that came out couldn't have been nicer even though it was really late at night. The customer service is absolutely appalling. The guy who manages the service for stirling/mid Scotland was an arrogant beyond belief and put the phone down on me. I've never experienced anything like it. Couldn't have cared less..despite having had my drain looked at 2x in the last couple of months..the problem still persists. I would not recommend the service.

We had a really awful experience with a burst pipe under our kitchen floor, where the waste water was gathering and causing a terrible smell - we didn’t have a clue as we couldn’t see the problem! Drain Doctor treated the situation with urgency and a special mention for Scott - who went above and beyond to find the quickest resolution, whilst making sure the job was done right. It definitely wasn’t a straight-forward problem, but thanks to Scott, an awful situation was at least dealt with in the best way, with what we knew was honest advice. I’d definitely recommend Drain Doctor.

Very professional service, came out same day, persevered with a difficult blockage. Would highly recommend.

Dreadful customer service. Was told someone would call then that someone would be there between 3 and 5pm. When I called a third time I was very polite but the member of staff could not have been more aggressive, rude or obnoxious if he’d tried.
Just absolutely unprofessional. Don’t touch this company .

Andy was very professional and explained the issue, why it was recurring and sorted the blockage quickly. Will definitely use again in the future

Nice and quick turnaround and very simple to contact and sort out the problem.

Would definitely recommend.

We recently contacted Drain Doctor to look at a problem we had with out outside drain. Andrew came out that day and was so professional and helpful. The problem was pretty complicated but he did everything he could to fix it promptly. He is an asset to your team.

Excellent service from start to finish couldn’t be more relaxed at a very stressful time. Would use them again in a minute although hope I don’t have to.

The engineer who attended was very helpful and explained the work needed and seemed very efficient

Brian phoned to let me know when he was 40 minutes away which was really helpful as I don’t live at the property. He was very pleasant and thorough m. I feel in safe hands - just need to wait for my quote now 😀

Before and after camera pictures gave us peace of mind. Brian was very friendly and helpful.

Great communication and customer service. Engineer was very polite, had good knowledge of the site and what was required.

Water leaking from kitchen stack came out same day within 3 hours
Andrew was very helpful checked main drain to check it wasn't blocked
I need to get a plumber out to remove kitchen sink unit to access drain as the seal is most likely broken
Would definitely use again for blocked drain

I had Drain Doctor in for a blocked kitchen drain. Although the chap was there for an hour or so, he did not fix the problem. The operative eventually blamed the existing plumbing under the sink, took his £204 and left with a very slow drainage. I had the plumbing adjusted, but the problem remained. Later the following day the drainage failed completely and I was left with standing water overnight.

I sent them a video of the adjustments to the pipes that there was standing water in the sink, I even walked outside still videoing to show there was no flow outside, then back in to show the water was still in the sink.

I asked for a refund, as I have now had the additional cost of replacing all the waste pipes from the sink to outside in order to find the blockage.

I would not use them again, nor would I recommend them to anyone else. They claim fair and ethical pricing. If they had a no fix, no fee, maybe, but to leave the problem and still charge. Never again.