Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend Helen Greener

L'entreprise a répondu

Noté 4 sur 5 étoiles

Rapid response to my drain blockage problem which was more difficult than to clear than expected. Ed and Toby were fantastic, really polite kind and explained everything they were doing to stop me g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had these guys round for a quote. Unlike other companies they didn’t try to charge to to have a look at my drain problem. The 3 engineers came in the morning to fix the issue, excavated the co... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société de construction
  2. Vidange des canalisations
  3. Société de gestion immobilière

Écrit par l'entreprise

Long established drainage company specialising in CCTV camera inspections and surveys together with drain repairs including structural soft felt lining, structural patch lining and pitch fibre reforming.


Coordonnées de contact

  • Upper Elmers End Road 410, BR3 3HG, Beckenham, Royaume-Uni

  • drainsmart.org

4,8

Excellent

TrustScore 5 sur 5

112 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(112)

15 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

From beginning to end Excellent Service

From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend Helen Greener

2 avril 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Hi Helen,

Thank you for taking the time to leave such a lovely review.

We’re really pleased to hear that you had a positive experience from start to finish and that the team were able to help resolve everything for you. I’ll be sure to pass your kind comments on to Tony – he’ll be especially grateful to know his efforts made a difference.

We truly appreciate your recommendation and are always here if you need any further assistance in the future.

Kind regards,
The Drainsmart Team

Noté 5 sur 5 étoiles

Fantastic service

9 mars 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your review!

We’re really pleased to hear you were happy with the service. It was our pleasure to carry out the CCTV camera inspection and complete the necessary repairs for you.

If you ever need any further assistance or have any questions about your drainage system, please don’t hesitate to get in touch.

Thanks again for choosing Drainsmart!

Noté 5 sur 5 étoiles

Thorough and detailed report

Thorough and detailed report. Isolating and highlighting the issues that we need to resolve.

3 mars 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your review. We’re pleased to hear that you found the report thorough and detailed. Our aim is always to clearly identify and highlight any issues so that our clients fully understand the condition of their drainage system and the next steps required. We appreciate your feedback and were glad we could assist.

Noté 5 sur 5 étoiles

Highly recommended

Excellent, professional service from start to finish. Tony was extremely helpful and explained the process in a clear and transparent manner. I would not hesitate to recommend drainsmart

18 février 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you very much for your kind review and recommendation. We’re delighted to hear you were pleased with the service from start to finish. Tony will be especially pleased to know his clear explanations and professionalism made the process straightforward and reassuring for you.

We really appreciate you taking the time to share your experience and we’re always here if you need any assistance in the future.

Noté 5 sur 5 étoiles

Great Service & Clear report

The team from Drainsmart Ltd were very responsive and communicated clearly throughout the process for a survey they carried out on our property in Blackheath. The report was clear, comprehensive and delivered timely. Would not hesitate to recommend them.

17 février 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for taking the time to share your experience and for your kind recommendation.

We’re delighted to hear that you were pleased with the responsiveness of our team and the clarity of the communication throughout your drainage survey in Blackheath. Providing clear, comprehensive reports promptly is something we place great importance on, so it’s wonderful to know this made a positive difference to you.

We really appreciate your recommendation and were glad to be of assistance.

— The Drainsmart Team

Noté 5 sur 5 étoiles

Tilly is an absolute star

Tilly is an absolute star, great communication skills and got me a quote within a few hours which is brilliant, providing the best price and service, would recommended to anyone!!!

3 février 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you so much for your fantastic feedback ⭐

We’re delighted to hear your experience with Tilly was such a positive one. Clear communication, fast turnaround on quotes and offering the best possible value are all things we really focus on, so it’s great to know that came through.

Thank you for recommending us — it genuinely means a lot. If you or anyone you know ever needs a reliable drainage company, whether for CCTV drain surveys or drainage repairs, we’d be very happy to help.

Kind regards,
The Drainsmart Team

Noté 5 sur 5 étoiles

CCTV survey for our ground floor extension

Our CCTV survey for our ground floor extension was carried out and the results issued in around a week. Super quick response for what I felt was a very reasonable fee. My architect was happy with their plans. Thanks Drainsmart.

9 janvier 2026
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Hi Max,

Thank you for taking the time to leave such a great review. We’re really pleased to hear you were happy with the turnaround time and found the CCTV drain survey good value for money.

Providing clear, detailed CCTV drainage reports and plans for ground floor extensions is something we take pride in, so it’s great to know your architect was satisfied with the information supplied. We understand how important accurate drainage surveys are when planning building works, and we always aim to deliver results quickly and efficiently.

Thank you again for choosing Drainsmart — we’re happy to help if you need any further drainage advice or support in the future.

Noté 5 sur 5 étoiles

An excellent service

A survey of our drains revealed major issues in one part of our drainage system. We were given a quote for the repair works and everything was dealt with promptly. When Drainsmart personnel came to carry out the works there were different (unforeseeable) issues and the Drainsmart personnel adapted to the changed circumstances readily and happily (and there was no question of downing tools, revising their quote etc. They got on with things there and then – but kept us fully informed. Their personnel were extremely helpful and friendly and kept us fully informed. They inspired confidence (unlike the different drains company that repaired a different part of our drainage system 10 years ago). They kept to their original quote and everything was dealt with very professionally. I would have no hesitation in recommending them to friends etc.

15 décembre 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Hi Sarah, thank you for such a lovely review. I am glad we got to the bottom of it eventually!

Noté 5 sur 5 étoiles

Drainsmart provided a very…

Drainsmart provided a very comprehensive service for our property in London. Report was provided a few days after inspection and any queries were handled promptly

28 octobre 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review!

Noté 5 sur 5 étoiles

Friendly and professional

The visit to my house in Beckenham was very prompt, they were friendly and professional, and the report was helpful.

5 septembre 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review, Emily!

Noté 5 sur 5 étoiles

Fantastic service and communication throughout for homebuyers survey

The team were very swift in getting back to me and arranging a CCTV drain survey for a property purchase in the south-east London area. The results were thorough and very helpful information for us during the process. Overall, fantastic communication and service and I would highly recommend drainsmart to other homebuyers.

5 septembre 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review!

Noté 5 sur 5 étoiles

My new drainage contractor

At short notice Drainsmart provided excellent service and feedback. Highly recommended. Drainsmart are now my go to contractor for drainage services.

16 août 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review!

Noté 5 sur 5 étoiles

Installation of drain linings

Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrity of the repair was demonstrated to me with the CCTV camera. The redundant leaking gully was also sealed off. Many thanks Guy

27 août 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your review, Guy!

Noté 5 sur 5 étoiles

A good experience, would recommend.

We had been let down by another drain survey company and so I tried DrainSmart. I was looking to get a drain survey and I was really impressed from the start - following my request there was a quick response with all the details that I needed. When I made a booking it was also a quick response. The engineers turned up on time and completed the survey with the minimum of fuss. I had ordered the rapid report and indeed it arrived on time. So for us, it was a good experience, the office staff were really efficient, the engineers were on time and we got our report in good time.

23 juin 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review, Sara!

Noté 5 sur 5 étoiles

Needed a CCTV drain survey in Dulwich

Needed a CCTV drain survey in Dulwich, found Drainsmart via a web search, they attended site very quickly, and carried out the survey. The lads who attended site knew their stuff, and were helpful, polite and very professional, as were the office staff, all in all, spot on service, would have no hesitation referring them to others, thanks

3 juin 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review!

Noté 1 sur 5 étoiles

Terrible service

Terrible service. We needed to have a drain survey done quickly so booked an appointment for Tuesday 20th May. One day before the company cancelled with no explanation and offered us a date of 27th May. Very unprofessional.

19 mai 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Hi David,

Thank you for your review. As you are aware, we proposed we attended the property tomorrow last Thursday at 12:26pm and had still not had confirmation from the estate agents by 10:30am today (Monday) despite following up with them and therefore we had to let the proposed appointment go and suggested another. I had also asked you at 6:15am on Friday for the address of the property we were visiting and still had not received a response by 10:30am today. At no time was we told that the proposed appointment had been accepted and therefore we removed the reservation – this is not us cancelling an arranged appointment. If anything, your frustration should be directed at the estate agents who were not answering whether the proposed time was suitable.
We cannot hold reservations indefinitely, especially when we are asking for information and not having replies 24 hours after the request (this is not even including the weekend) and less than 24 hours before the proposed visit to a property we have not even been given the address of.

Regards,
Tony Marsh
Managing Director

Noté 5 sur 5 étoiles

Ed & Jack solved the mystery

Ed & Jack managed to solve the mystery of our missing manhole and left the area in a better state than when they found it. They not only probed the drain but managed to neatly cut away and make good both the downpipe and the sink outlet. Their stone work was as good as their plumbing. If you call Drainsmart, ensure you ask for Ed & Jack!

20 mars 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your 5* review! I can however assure you that all of our engineers work to just as a high standard!

Noté 5 sur 5 étoiles

Ed and Jack did a wonderful job…

Ed and Jack did a wonderful job diagnosing and repairing the drain beneath our flagstones with expert precision and minimal disruption. The staff at Drainsmart have been efficient, considerate and helpful at all times. We are very happy overall with the work they have done to resolve the drainage issues in our awkward old house.

18 mars 2025
Avis spontané
Logo de Drainsmart

Réponse de Drainsmart

Thank you for your kind review, Charlotte!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus