Customer service is amazing! There is always a real person to take my calls during regular business hours, and they go out of their way to help me.
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Lisez les avis des autres
I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Voir plus
L'entreprise a répondu
Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Voir plus
L'entreprise a répondu
I have been using Drake Software for many years and have always had a good experience. The people have have talked with have been very helpful and answered all my questions. I would highly recommend... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Écrit par l'entreprise
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Coordonnées de contact
111 Technology Drive, 28734, Franklin, Etats-Unis
- 828.524.8020
- drakesoftware.com
3,6
Moyen
511 avis
Demande des avis aux clients
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Drake Software is user friendly
Drake Software is user friendly, but what I like best about Drake Software is their customer support. I have been with Drake since 2012 and I never have to wait on hold for assistance or an answer to a question. Someone is always their to answer my calls. The support personal are all friendly and professional and happy to help you. Drake is a A++ firm and I highly recommend them.
31 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Charles.
We're honored that you've been with Drake since 2012. It's especially meaningful to hear that our customer support team has been the highlight of your experience. Being able to reach someone quickly when you have a question and receive friendly, professional assistance can make a real difference during a busy tax season.
We appreciate your kind words about our team and are glad that the user-friendly software and responsive support have helped earn your trust over the years.
Thank you for your recommendation and for taking the time to share your experience with us.
The prices increases and fees for every…
The prices increases and fees for every additional feature.
30 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Sol.
We're sorry to hear that the pricing and additional feature fees have left you dissatisfied. We understand that cost is an important factor when evaluating software, and we appreciate you taking the time to let us know how you feel.
We would welcome the opportunity to discuss your concerns and answer any questions about pricing and available options. Please contact our Sales team at (800) 890-9500 so we can better understand your experience.
Thank you again for your feedback.
The company offers excellent service
The company offers excellent service. Prices of the tax package has gone up but it is understandable. Everthing is going up.
30 mai 2026
Réponse de Drake Software
Thank you for your review, Mary Jane.
We're glad to hear that you've had an excellent service experience. Reliable support and service are important, and we're pleased that they've been a positive part of your experience with Drake.
We also appreciate your understanding regarding pricing changes. Your continued trust means a great deal to us, and we're grateful that you've taken the time to share your perspective.
Thank you for your kind words and for being part of the Drake community.
Being able to renew online
30 mai 2026
Réponse de Drake Software
Thank you for your review, Freddie.
We're glad to hear that being able to renew online has made the process more convenient for you. Simple, time-saving features like online renewal can make a difference, and we're pleased that it has been a positive part of your experience.
Thank you for taking the time to share your feedback with us.
Great Experience with Drake Softwar
"At Diana's Tax Services, we value professionalism and efficiency, and their software has been an important part of helping us serve our clients successfully.
We truly appreciate their prompt support, dedication, and continuous efforts to improve their services."
30 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Diana.
We're honored to be part of helping Diana's Tax Services serve clients successfully. It's especially rewarding to hear that the software has supported the professionalism and efficiency that are so important to your practice.
We're also glad that our prompt support and ongoing efforts to improve our services have made a positive difference in your experience. Having reliable tools and responsive assistance can make all the difference throughout the year.
Thank you for your kind words and for taking the time to share your experience with us.
Réponse de Drake Software
Here's a Trustpilot response draft:
Thank you for sharing your feedback, Thomas.
We're sorry to hear that your experience with your renewal did not meet your expectations. We understand how frustrating concerns about pricing and customer service can be, and we appreciate you bringing them to our attention.
We would welcome the opportunity to learn more about your experience and address your concerns directly. Please contact our Sales team at (800) 890-9500 or email Support@DrakeSoftware.com so we can discuss your situation further.
Thank you again for your feedback.
Réponse de Drake Software
Thank you for taking the time to share your feedback, Morris.
We're sorry to hear that the increasing cost has you considering other options. We understand that affordability plays an important role in choosing tax software, and we appreciate you letting us know about your concerns.
We would welcome the opportunity to discuss your feedback and review the options available to you. Please contact our Sales team at (800) 890-9500 if you'd like to talk through your concerns.
Thank you again for your feedback, Morris.
SUPPORT STAFF
SUPPORT STAFF IS USUALLY ALWAYS AVAILABLE AND HELPFUL. PROGRAM IS PRETTY STRAIGHT FORWARD. TRANSITION FROM YEAR TO YEAR IS SIMPLE.
TOO MANY UPDATES. COST OF PROGRAM IS GETTING A BIT RICH.
30 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, Anthony.
We're glad to hear that our Support team has been available and helpful, and that you've found the program straightforward to use. It's also great to know that the year-to-year transition process has helped make your workflow smoother.
We appreciate your comments regarding software updates and pricing as well. Feedback like yours helps us better understand the experience of the professionals who rely on Drake every day.
Thank you for being part of the Drake community and for sharing your perspective with us.
15 years with Drake Software
15 years with Drake Software. Easy to use, always happy. Their new auto enrollment and refusal to refund what you didn't intend to purchase makes me a past customer. Will never do business with Drake again. Feels like I lost a partner. Steph Doyle
Charged for Drake Portals 3 weeks before they "Auto" signed me up for auto renewal. Notified of auto renewal only after they charge d my card. Spent 3 weeks and a dozen phone calls trying to get a refund. Had to dispute the charge on my credit card. This is no way to do business with your customers. Won't spend another minute on the phone with Drake. Unfortunate since I really like the tax software. Not renewing the tax software for next year. They lost $3,000 for not refunding $300. Business sense?
29 mai 2026
Avis spontané
Réponse de Drake Software
Thank you for taking the time to share your experience, Steph.
We're sorry to hear that after 15 years with Drake Software, your experience with the enrollment process left you feeling disappointed. We understand how upsetting it can be when a long-standing relationship feels disrupted, especially when concerns about an unintended purchase and refund expectations are involved.
We appreciate your many years as a customer and would welcome the opportunity to discuss your concerns further. Please contact our Sales team at (800) 890-9500 so we can review your experience and better understand the situation.
Thank you again for your feedback, Steph.
finally got myproblem solved
finally got myproblem solved. it took multiplr calls with support. praise god for jordan.
30 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Jim.
We're glad to hear that your issue was ultimately resolved. We understand that needing multiple calls to reach a solution can be frustrating, and we appreciate your patience throughout the process.
We're especially pleased to hear that Jordan was able to help get things resolved for you. Having someone who can work through a challenging issue and provide the support you need can make a real difference.
Thank you for taking the time to recognize Jordan and share your experience with us.
Réponse de Drake Software
Thank you for sharing your feedback, Keith.
We're glad to hear that your renewal process was easy and that you found the available plans and bundles helpful. Having flexible options makes it easier to choose what works best for your practice, and we're pleased that was a positive part of your experience.
Thank you for taking the time to share your experience with us.
I have been with Drake Software for…29 years
I have been with Drake Software for over 30 years. They have increased their price by $524 since last year. They used to have wonderful customer service and kept their price low for returning customers. Now their customer service isn't as good and the price keeps increasing drastically.
29 mai 2026
Réponse de Drake Software
Thanks for sharing your feedback, Connie. We truly appreciate the trust you've placed in Drake Software for more than 30 years.
We understand your concerns about both the recent price increase and your experience with customer service. After being with us for so many years, we recognize how important it is to feel valued as a returning customer, and we're sorry to hear that your recent experience has not met the expectations you've built over decades with Drake.
Your feedback is important, and we'd welcome the opportunity to learn more about your concerns. If you'd like to discuss your experience further, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. Our team would be glad to listen and assist however we can.
Thank you again for taking the time to share your perspective, Connie. Feedback from long-time customers like you helps us continue improving.
Réponse de Drake Software
Thank you for your review, Yogi.
We're glad to hear that you find Drake easy to operate and that you've experienced fast, reliable service. When software is straightforward to use and support is there when needed, it can make a meaningful difference throughout the tax season.
Thank you for taking the time to share your experience with us.
While Drake is still the cheapest…
While Drake is still the cheapest software available. The reliability of the software and the support has really taken a step back in recent years. When I call in to report an issue while they answer the phone which is helpful, when I suggest changes that would be helpful for the software I get the 'you could write a suggestion with...' Which I know is standard for this industry but I was kind of hoping for more.
29 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, A. Momany.
We appreciate your recognition of Drake's value and your comments about both software reliability and your support experience. We understand how frustrating it can be when issues arise and when it feels like your suggestions for improvement aren't receiving the level of engagement you were hoping for.
Customer feedback plays an important role in helping us improve, and we're sorry to hear that your recent experiences have left you feeling disappointed. While suggestions are typically submitted through our formal feedback process so they can be reviewed and tracked appropriately, we understand your desire for a more collaborative conversation around potential improvements.
If you'd like to discuss your concerns in more detail, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. We'd welcome the opportunity to learn more about your experience and ensure your feedback is heard.
Thank you again for sharing your perspective and for being part of the Drake community.
Great product
Great product, but prices are skyrocketing annually. Hopefully your technical support are equal to the tasks.
29 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Ahlberg.
We're glad to hear you've had a positive experience with the product. We also understand your concerns about annual price increases and appreciate you taking the time to voice them.
We know that reliability and responsive technical support are especially important as costs change, and we appreciate your honest perspective. If you ever need assistance or have questions about your Drake products and services, our Support team is available at (828) 524-8020 or by email at Support@DrakeSoftware.com.
Thank you again for your review and for choosing Drake Software.
Réponse de Drake Software
Thank you for your review, Bob.
We're honored that you've been a Drake client for nearly 20 years. Long-term relationships like yours mean a great deal to us, and we're grateful for the trust you've placed in Drake throughout the years.
Thank you for your kind words and for being part of the Drake community.
I wanted to pay by check rather than…
I wanted to pay by check rather than with a credit card and was on hold for 15 minutes with the accounting department and no one EVER picked up.
29 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, Barry.
We're sorry to hear about your experience trying to reach our accounting department. We understand how frustrating it can be to spend time on hold when you're simply trying to make a payment by check.
This is not the level of service we want our customers to experience. We'd like the opportunity to help resolve this for you. Please feel free to contact our Drake Accounting team at (828) 349-5900, or email us if that's more convenient. We would be glad to assist with your payment options and address any concerns about your experience.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we can improve.
Réponse de Drake Software
Thank you for your review, Tamera.
We appreciate you taking the time to share your feedback. We understand that your experience has left you uncertain, and we'd welcome the opportunity to earn your confidence.
If there's anything about your experience that we can help address, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. We're here to assist and would be glad to help with any questions or concerns.
Thank you again for your feedback.
Réponse de Drake Software
Thank you for your review, Sergio.
We're glad to hear that you find Drake easy to navigate. Having a straightforward and intuitive experience can make a real difference during a busy tax season, and we're pleased that it's been valuable to you.
Thank you for taking the time to share your feedback with us.
The drakesoftware company's…
The drakesoftware company's representative was very
kind, patient in her guiding me to the problem of renewing my 2026 tax software.
27 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Sylvanus.
We're pleased to hear that our representative was kind and patient while helping you resolve your 2026 software renewal issue. Having someone take the time to guide you through a problem and make the process easier can make a real difference, and we're glad you had that experience.
Thank you for taking the time to recognize our team and share your experience with us.
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