Customer service is amazing! There is always a real person to take my calls during regular business hours, and they go out of their way to help me.
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I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Voir plus
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Voir plus
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I have been using Drake Software for many years and have always had a good experience. The people have have talked with have been very helpful and answered all my questions. I would highly recommend... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Écrit par l'entreprise
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Coordonnées de contact
111 Technology Drive, 28734, Franklin, Etats-Unis
- 828.524.8020
- drakesoftware.com
3,6
Moyen
511 avis
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Drake user for 30+ years
Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time consuming, stupid "exit without saving" on the exit button needs to be eliminated, price is getting a little much compared to a couple years ago. Too close to retirement to change software.
22 avril 2026
Réponse de Drake Software
Thank you for sharing your experience and for being with Drake for over 30 years. That kind of long-term perspective really matters.
We hear what you’re saying about this past season, especially around performance and the support experience. Reliability over time is important, especially when you’re focused on your clients and looking ahead to retirement.
If you ever need assistance or want to share more detail, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
Réponse de Drake Software
Thank you for sharing your feedback, Jesus. We’re glad to hear the service and communication have been smooth and reliable for you.
Drake is the most stable tax…
Drake is the most stable tax preparation software on the market. I left Intuit's ProSeries in 2005 for Drake and never looked back. It was the best business decision I've ever made.
21 avril 2026
Réponse de Drake Software
Thank you for sharing your experience, Bob. We’re glad to hear the stability has stood out for you over the years, especially after making the switch back in 2005.
That kind of consistency can make a big difference in running your business, and it’s great to know it’s been a decision you’ve felt confident in ever since.
Great Support
I switched to this software a number of years ago when my prior software company failed to provide helpful problem service. Drake has been great and has helpful people answer the phone when I have had a problem. I have used both the Pay-per-return service and the online software service. There was a learning curve and if you only like dealing directly with the IRS forms it may not be for you. But I have found it extremely helpful. Often prompting me to another form or adding information when needed. I have been doing taxes for over 30 years and have used numerous software providers. Drake gives me access to every state I have ever needed to use without further cost. Drake provides VERY good service at a reasonable price.
21 avril 2026
Avis spontané
Réponse de Drake Software
Thank you for taking the time to share this, Hawk. It’s great to hear that having helpful support when you need it has made a difference, especially after your previous experience.
We’re also glad the prompts, access to multiple states, and overall value have supported your work over the years. With your depth of experience, that kind of flexibility and guidance can really matter in day-to-day preparation.
I needed to update our account…
I needed to update our account information, but when I clicked "save" I had an error message that something needed to be added or changed. When I went back into account information, the items I had supposedly saved weren't, and I had to start all over again. It also required two contact numbers for the primary partner but he only has a cell phone and when I used the office phone as a second contact number, and hit save, I got an error message that the primary office number couldn't be used as a second phone for a partner so I had to start all over again because nothing had been saved. Very frustrating but typical Drake.
21 avril 2026
Réponse de Drake Software
Thanks for sharing your experience, Kathy. I’m sorry for the frustration this caused while trying to update your account information.
Having to re-enter details after a save error and running into restrictions with contact numbers is not a smooth experience, and I understand how that can quickly become time-consuming. That’s not the level of usability you should expect for something this routine.
We’d like to help get this resolved and make sure the issue is properly reviewed. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can take a closer look at what’s happening in your account.
We appreciate you bringing this to our attention.
Drake Tax is the best software for small tax offices
Drake Tax is the best software for manual data entry and ease of use. I know from my 10+ years' experience working with other CPA level tax software. Customer service is top notch, however, this last tax season wasn't at the same level as in previous years. Having the online client status manager (aka Drake Hub, new for 2026) seemed to slow down receipt of acknowledgements and Drake Workflow showed conflicting information from Drake Software but overall, this software is still number one for me.
21 avril 2026
Avis spontané
Réponse de Drake Software
Thank you for sharing your experience, Debbie. It’s great to hear that the manual data entry and overall ease of use continue to stand out, especially given your background with other CPA-level software.
We appreciate you noting the differences this past season with tools like Drake Hub and Workflow. At the same time, it’s good to know the software still holds its place as your top choice overall.
If you’d like help looking more closely at the acknowledgment timing or Workflow differences, our support team is available at (828) 524-8020 or Support@DrakeSoftware.com. They’re always happy to take a closer look with you.
BEST Professional TAX and ACCOUNTING Software
Because of the Professional Tax and Accounting software that is the best in the industry, it is only exceeded by the World Class Support that is provided throughout the year, not just during tax season. This level of Customer Support is what all other corporations' customer support should be measured to.
21 avril 2026
Réponse de Drake Software
Thank you for taking the time to share this, Gene. We’re glad to hear the software has met your expectations and that the year-round support has stood out to you.
Having reliable help beyond just tax season can make a real difference, and we appreciate you highlighting that part of your experience.
Terrible tech support in English.
Terrible tech support in English.
Only reason I'm updating is your Spanish Tech Support excellent just like in the old days, software has some bugs but they all do, English support almost un-existing never able to figure out why my 2023 Software won't efile anymore.
21 avril 2026
Réponse de Drake Software
Thanks for taking the time to share this, Customer. I’m sorry to hear about your experience with English support, especially when you’ve been trying to get answers on why your 2023 software is no longer e-filing.
I do appreciate you pointing out the positive experience with our Spanish support team, and I understand how frustrating it is when the level of help isn’t consistent across the board. Not being able to get a clear resolution on something as important as e-filing is a serious concern.
We’d like to help get this in front of the right team and work toward an answer. Please reach out to us at (828) 524-8020 or email Support@DrakeSoftware.com. If it’s helpful, you can also request Spanish support again at (828) 349-5500 while we make sure your issue is properly reviewed.
Thank you again for your feedback.
Réponse de Drake Software
Thank you for sharing your experience, Susan. We’re glad to hear both the software and customer service have stood out for you.
they raised the cost by 23.10%
i'd give them more than one star because it has served us well over the years, however, recent changes more than offset all of the goodwill. Drake Software has become increasingly difficult to justify due to their pricing practices. This year they raised the cost by 23.10%, which is simply unreasonable for the same product with no meaningful improvements. I’ve used Drake for years, but these steep annual increases feel out of touch with the needs of small firms. Unless they reconsider their pricing strategy, I’ll be exploring alternatives.
21 avril 2026
Avis spontané
Réponse de Drake Software
Thanks for sharing your feedback with us, Drake Customer. I understand how frustrating a significant price increase can be, especially when it doesn’t feel matched by meaningful improvements.
We truly value the years you’ve trusted Drake, and it’s concerning to hear that recent changes have made it harder to justify for your firm. Your perspective on pricing and its impact on small practices is important, and we take that seriously.
We’d appreciate the chance to talk this through and provide more context or explore options with you. You can reach our team at (800) 890-9500 or email Support@DrakeSoftware.com, and we’ll be glad to help.
Thank you again for your honest feedback.
Tax software and the portal work well
Tax software and the portal work well, but tech support has been lacking. I have been with Drake for over 25 years.
21 avril 2026
Réponse de Drake Software
Thank you for taking the time to share this, Michael, and for your 25+ years with Drake. That kind of long-term experience means a lot.
We’re glad to hear the tax software and portal have been working well for you. We also appreciate you noting your recent experience with support.
If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or Support@DrakeSoftware.com, and they’ll be happy to help.
ABOUT THE GREAT THAT DRAKE SOFTWARE IS
CUSTOMER SERVICE VERY KIND, HELPFULL, SHE TOOK HER TIME TO EXPLAINED TO ME WHAT IS THE BEST OPTION FOR MY TYPE OF JOB.
20 avril 2026
Réponse de Drake Software
Thank you for sharing your experience, Lia. We’re glad to hear the customer service felt kind and helpful, and that the time taken to walk through the best option for your work made a difference.
Drake Support during tax season…2025 Tax Returns
Drake Support during tax season continues to be great.
Airbnb - renting a room in your home while you also live there continues to be cumbersome in the data entry screens.
20 avril 2026
Réponse de Drake Software
Thank you for sharing your experience. We’re glad to hear Drake Support continues to be helpful during tax season. That kind of reliability can make a big difference when things are busy.
We also appreciate you pointing out the data entry challenges with Airbnb scenarios. That kind of feedback is helpful for our team to keep in mind as workflows continue to evolve.
Great service. Comprehensive tax software.
I like the customer service. I like the product. I continue to pick up new secrets to using the software that make me more productive.
20 avril 2026
Réponse de Drake Software
Thank you for taking the time to share this, David. We’re glad to hear both the product and customer service have been a strong fit for you.
It’s especially great to hear you’re continuing to discover new ways to use the software that help improve your productivity. That kind of progress can really add up over time.
CUSTOMER SERVICE FEEDBACK WAS SLOW AND…
CUSTOMER SERVICE FEEDBACK WAS SLOW AND INCONSISTENT. I HAVE BEEN WITH DRAKE FOR MANY YEARS, AND THE SERVICE WASN'T THE SAME AS I AM ACCUSTOMED TO.
20 mars 2026
Réponse de Drake Software
Thank you for sharing this with us, Barbara. I’m sorry to hear that your recent experience with customer service felt slow and inconsistent, especially after many years with Drake.
We understand how important timely and reliable support is, and it’s disappointing to hear we didn’t meet the level you’ve come to expect. Your feedback matters, and we’d like the opportunity to look into what happened and help however we can.
If you’re open to it, please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can assist you directly.
We appreciate your continued trust over the years and your honest feedback.
For the cost of Drake tax prep software…
For the cost of Drake tax prep software it is good. I only prepare 40-50 returns so I don't have that may clients to spread the cost over. I am down from the 300 returns I did a while back with a staff of three persons.
20 avril 2026
Avis spontané
Réponse de Drake Software
Thank you for sharing your experience, William. It’s helpful to hear how the cost fits into your current workload, especially after managing a much higher volume in the past.
We’re glad to know the software continues to provide solid value for your needs today, even as your practice has changed over time.
Greatest Tax Software Ever
Customer service is excellent. No issues, the service people are pleasant and do a great job.
20 avril 2026
Réponse de Drake Software
Thank you for sharing your experience, Hans. We’re glad to hear the customer service has been excellent and that your interactions with the team have been smooth and helpful.
I have used Drake Software for many…
I have used Drake Software for many years and have looked for cheaper programs, but nothing can out do Drake for being the best on the market!!!!
20 avril 2026
Réponse de Drake Software
Thank you for sharing your experience, Beverly. We’re glad to hear that after exploring other options over the years, Drake continues to stand out for you.
That kind of long-term confidence in the software can make a real difference, and we appreciate you sticking with us.
Overall
Overall, it is a strong program and when corrections or changes need to be made, they update quickly and effectively. I have used this program for years, and would have given a 5 star rating last year. This year I went down to a 4 because they have not trained nor hired the phone support they used to have. Phone support this year gave me inaccurate information 2 times. This did not happen in the past, they would contact a supervisor or programing to get correct and accurate information. But 2 times this year the phone support guessed instead of finding out. First time I saw the answer shortly after hanging up, I just had to click a box I didn't see on the bottom of the screen. Support had told me I would have to paper file the return. And the second time, I asked if Iowa would be paid on the 15th along with the federal payment (it was on the transaction report with no date following) and they assured me it would be. But it wasn't. I also sent the client a payment coupon so they were able to pay the Iowa tax liability in, but to guess and make stuff up when they don't know, is bad support. So, to summarize, their customer support was great for years, but this past season it went down hill hard.
6 avril 2026
Avis spontané
Réponse de Drake Software
Thank you for taking the time to share such detailed feedback, Katy, and for your years of experience with the software.
We’re glad to hear the program itself continues to be strong and that updates and corrections have been timely when needed. That consistency is important, especially during a busy season.
We also appreciate you outlining your recent support experiences. Having clear and accurate guidance matters, and your examples help highlight where expectations weren’t met this time around. If you’d like to walk through any of those situations further, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
Inefficient and NOT user friendly
After using several different tax software options in my career, I find Drake Tax very inefficient. I'm honestly not sure how it get's reviewed so well... it is not user friendly. Forms are often not linked to input sources (or input has to be duplicated on different screens), diagnostics are not linked to the source of the issue, and input screen descriptions do not match the official forms. It takes way too long to figure out the right input or how to fix a diagnostic. This software slows me down. People say the customer service is good, but with a good tax software you should not need much customer service. The last thing I need during busy season is to have to call or research issues. The customer service may be good, but my time is worth more.
20 avril 2026
Avis spontané
Réponse de Drake Software
Thank you for taking the time to share this, Tabitha. I’m sorry to hear how frustrating your experience has been, especially when it comes to navigating inputs, diagnostics, and the extra time it’s taking during a busy season.
You mentioned issues like duplicated data entry, diagnostics not linking back to the source, and mismatched screen descriptions. I understand how that can slow you down and make day-to-day work more difficult than it should be. Your time is valuable, and the software should support your workflow, not get in the way.
We’d like to help take a closer look at what you’re running into and see where we can make things easier. Our support team can walk through those specific scenarios with you and offer guidance or solutions. You can reach them at (828) 524-8020 or by email at Support@DrakeSoftware.com.
Your feedback is important and helps highlight where improvements are needed. We appreciate you sharing your experience with us.
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