Dr. Brandt Skincare Avis 116

Customer service for Dr. B was fantastic! Unfortunately I had a problem with my package. I contacted customer service and the team responded promptly and my issue was resolved in no time. I totally appreciate great customer service and a company that stands behind their products and how the products get to their customers.

I had an issue with my order. I reached out to customer service. Diana was very prompt in responding back to me. The issue was resolved. Thank you Diana for the excellent customer service experience!

I love the Pore Refiner Primer! It is the only Primer I will use. I hope they will continue to produce this product!

Great product and great Customer Service!

Quick response times and wonderful customer service experience!

Not only do I love their eye products, especially their no more baggage eye gel, but their customer service is outstanding. I had a problem with one of the products I received, and they offered to send me a new one. Customer Service of this level is hard to find nowadays. Special kudos to Diana from the Customer Service team.

I absolutely love Dr. B’s products! I have extremely sensitive skin the face serum works wonderfully on my skin. I love the products the best for my skin. Great results!

What an incredible product. I've been using no more bags for a year now. It truly does what it says. I'm 70 years old but because of this product no one believes that I am. Customer Service is excellent. I was out of the country and did not receive my order. I contacted customer service and I had a replacement in a few days. This company really cares about providing great products and excellent customer service.

I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutes……

I decided to give Dr. Brandt Skincare a try, even though I wasn’t very familiar with the brand. When my order didn’t arrive as expected, I reached out to their customer service—not really sure what to expect. To my surprise, they responded quickly, kindly, and with total professionalism. They even sent out a replacement order right away. Their outstanding customer service really left a positive impression on me. On top of that, I love that they offer vegan skincare options. Overall, a great first experience with the brand!

I ordered a few items from Dr. Brandt Skincare and one item came open and had damaged the packaging. I wrote in to Customer Service asking what I should do, and less than 24 hours later, they responded, apologized for the inconvenience and instantly shipped me a new item! How amazing is the Customer Service! Five stars all the way!

The ordering process was smooth and the client service soooo reactive, helpful and soooo nice! What a wonderful brand !

Unfortunately I had a very negative experience which in my opinion is inexcusable, hence the 1 star.. My partner ordered the Black Friday bundle offer for me which included several full sizes like day and night face creams, serums, eye creams etc. The products arrived in very worn and aged packaging - to the extent I’ve never seen before and I have been ordering skincare online for over 10 years. When I opened one of the eye creams, it had a dried up yellow residue around the bottom of the lid indicating that it had been opened before. It also had an unpleasant off smell. Another face cream too had an off smell of an old product. One of the serums boasts therapeutic benefits due to its scent and yet it was completely scentless and oddly clumpy and grainy. Generally on receiving the package I was absolutely shocked at the state of the products sent to me - however as I was unpacking them in front of my partner who gifted them to me I decided to try and use them. Additionally as I do not like waste I have actually tried to use up the products over the last few months however it has every time been an unpleasant experience due to the off smell, one product giving my skin an odd burning sensation and I have to say I feel after a few months of this routine my skin has been dry and I have noticed more wrinkles. The last few weeks I stopped using it and replaced it with other reliable products and my skin has returned to the smoothness from months ago.. Taking all this into consideration I would absolutely not recommend these products to anyone.

bought this after being bombarded on Instagram!
It doesn't work at all!
If you have black skin and you're of a darker hue,Do not get this product as it dries like a coloured concealer!
The product dries out under your eyes and actually highlights your bags! It's awful! End of!
I'm genuinely annoyed because I paid £25 for a tiny sample tube that took forever to arrive,only for it not to work! Rubbish!

This product is totally rubbish! Its automatic subscription your orders and so difficult to get refund back.

I’ve used the needles no more wrinkle smoothing for a few years because it is the best at tightening and plumping under the eye and lip area. I recently started the “dare to age” serum and moisturizer. Tonight I met my friend for dinner. I see her about twice a month. She told me tonight how amazing my skin looks.. what makes this so impressive is I’m 53yo and battling cancer. I’ve been getting chemo since January 3. It’s the first time she has said that to me since i started treatments. Dr Brandt, I’m your customer for life :) ,

I buy the no more baggage under eye cream for my husband. It's great because men don't have the luxury of hiding things with make up. This cream gives his under eyes a big boost! This is the 3rd time I have reordered for him.

I appreciate the company's customer service, especially the help I received from Katerinne to place my order. She was there for me every step, helpful and friendly. I do recommend this brand, and, as a customer, you can rest assured that any concerns and issues will be immediately addressed and resolved. Thank you again for your amazing support.

I want to thank Katherine for being such an outstanding Customer Support Specialist! She certainly went above and beyond to help me get my problem rectified in an efficient and professional manner. More organization should have customer support representatives like Katherine who go the distance for the customer I love Dr. Brandt’s products and will continue to be a loyal customer.

This product is amazing after using my skin feels really clean and so soft

My girlfriend swears by their products and she has nothing but good words for their entire line, so I have no problem spending a bit more and gift them to her. That being said, one has to be patient when ordering from their website, especially because of the courriers handling their shipments. Lately when I look online at the status of my orders, they can be FOR DAYS in one warehouse or another, with nothing happening. To the point I have had to contact the courriers a couple of times and ask what's going on with my order and why is it taking so long.

I cannot say enough good things about this brand, the products and customer service. Not only did I receive such quick responses but they were filled with joy, kindness and compassion. They go above and beyond. The 3-step brightening protocol is my favorite and the products are such great quality, my face has been loving them and my experience has been wonderful!