Total scam! They sneakily charge you every month although we never used their service. We contacted them about it. They said they cannot reimburse us and did not cancel our membership. It is impossibl... Voir plus
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Lisez les avis des autres
What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Voir plus
My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Voir plus
Dribbleup customer service was excellent. Prompt and helpful responses for an issue with a recently purchased stand. They went above and beyond, which is the type of company you want to work with for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Coordonnées de contact
130 New Hyde Park Road Unit DU, 11010-2909, Franklin Square, Etats-Unis
- hello@dribbleup.com
- dribbleup.com
3,3
Moyen
302 avis
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Wanted me to pay in full to get the promo
I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .
22 septembre 2025
Avis spontané
Réponse de Dribbleup
Hi there,
Thanks for sharing your feedback and we’re really sorry for the frustration you experienced with the promo code. We understand how it can feel confusing or inconvenient to complete a purchase without seeing the discount applied upfront.
Unfortunately, we don’t have another way to apply the discount at this time. The only option currently available is to process it as a refund after the purchase is completed.
We truly appreciate you bringing this to our attention. Your experience has been shared with our team to help improve the process moving forward.
Thank you again for taking the time to leave a review.
The Dribbleup payroll team was on it
The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.
7 août 2025
Avis spontané
Réponse de Dribbleup
Thanks for the kind words! We’re so glad to hear our team made things quick and easy for you. If you ever need help again, we’re just a message away. 💪
Excellent customer service
Excellent customer service. I purchased the soccer ball and subscription. My young granddaughter loved it and my daughter agreed that is was a great tutorial but when my granddaughter got bored, I canceled the subscription. The process was very easy to do.
8 août 2025
Avis spontané
Réponse de Dribbleup
Thanks so much for sharing your experience! We’re thrilled to hear your granddaughter enjoyed the soccer ball and tutorials — and that the cancellation process was easy when the time came. If she ever wants to jump back in, we’ll be here!
I got this soccer ball from Dribble for…
I got this soccer ball from Dribble for my grandson & seeing his face light up was priceless. It’s sturdy, colorful & perfect for hours of fun. Truly a gift that brings him joy!
11 juillet 2025
Avis spontané
Réponse de Dribbleup
This absolutely made our day — thank you! We’re so glad to hear the soccer ball brought such joy to your grandson. That smile is what it’s all about 😊 Wishing you both many more fun and active moments ahead!
Love the ball and love the training app
We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.
11 juin 2025
Avis spontané
Réponse de Dribbleup
Thanks so much for the kind words and thoughtful review. We’re so glad to hear your kids are loving the training and already seeing progress—that’s exactly what we hope for. It also means a lot to hear that our team’s support made a difference through the delivery hiccups. We’ll be sure to share your feedback with the crew.
Wishing your daughter continued success with her footwork and training. Thanks again for being part of the Dribbleup community!
This was purchased as a gift for my…
This was purchased as a gift for my grandson.I just realized they are charging me for a subscription monthly. The box had absolutely nothing in it to activate or know how to use it. Now he would like to begin using it and come to find out he never had anything telling him how to use it! Reputable companies do not do business like this!
DO NOT BUY FROM THIS COMPANY!
1 janvier 2025
Avis spontané
Réponse de Dribbleup
Thanks for your review, and I’m sorry for the confusion and frustration. The Dribbleup Membership begins automatically once the product is delivered, and setup instructions are sent by email to the address used at checkout.
If your grandson is ready to start using it, we’d love to help make sure he has everything he needs to log in and begin training. Please reach out to us at hello@dribbleup.com and we’ll make things right and review any billing concerns as well.
We’re here to help.
This company is criminal
This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!
1 mai 2025
Avis spontané
Réponse de Dribbleup
We’re really sorry for the frustration and confusion here. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training in the app. Membership details, including how to manage or cancel, are shared during checkout and in your confirmation email.
There is no fee to cancel, and our team is always available to help. If you’re seeing a charge or had trouble reaching us, please contact us at hello@dribbleup.com, chat with us at dribbleup.com, or reach out in the Dribbleup app. We’re happy to take a look and make sure this is resolved.
So far I am pleased with the product
So far I am pleased with the product. I was aware that I had to pay for a membership as it was mentioned during the checkout process. That can add up overtime so I don't plan on keeping it long term. I just wanted my son to get some practice before joining a league as he has never played soccer before.
30 mai 2025
Avis spontané
Réponse de Dribbleup
Thanks for sharing! We’re glad to hear you’re enjoying the product and that your son is getting in some practice before joining a league. That’s exactly what the Smart Soccer Ball is made for. And yes, the All-Access Membership is required with purchase, but it’s totally up to you how long you keep it. We’re here to support his progress for as long as you need us!
Charged for a Subscription I Never Signed Up For
Just did my taxes and saw a dozen high charges from DribbleUp I never authorized or even noticed until now. The ball was a gift. A physical product. At no point did I knowingly sign up for a subscription—and definitely not one worth hundreds of dollars over time.
They found a way to quietly pull money from my account for months without my knowledge. No warning, no meaningful notification, and no use on my end. Not once. Just steady billing, hidden in the background.
I feel taken advantage of. The charges were high, and the fact that it went this long without any clear consent or communication is unacceptable. Watch your accounts closely—this felt like a trap.
19 mai 2025
Avis spontané
Réponse de Dribbleup
We’re really sorry to hear about this experience. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training sessions in the app. This is outlined during checkout, on the website, and in a follow-up email that includes steps to manage or cancel the Membership.
We understand how frustrating unexpected charges can be, especially if the product was received as a gift. We’d be happy to take a closer look and help make things right. Please reach out to us at hello@dribbleup.com, through dribbleup.com, or directly in the app so our team can assist.
Réponse de Dribbleup
Thanks for your feedback, and we're sorry for any misunderstanding about your Smart Soccer Ball purchase. The All-Access Membership is required with purchase and activates when your equipment is delivered. We include this information on the website, during checkout, and in a confirmation email with instructions on managing your account.
If you have any questions or need help, feel free to email us at hello@dribbleup.com, chat with us at dribbleup.com, or reach out in the Dribbleup app.
I like the product
I like the product. My son has greatly improved his skills. Their customer service is awesome as well.
15 avril 2025
Avis spontané
ONE STAR
I bought it as a gift from my nephew and my niece, but I didn't know I was being charged with the membership. When you purchase the dribble products your automatically start upon receivement. Even though you're buying it for a gift. Please keep that in mind when you're purchasing dribble up products.
8 avril 2025
Avis spontané
Réponse de Dribbleup
Hi Paul,
We’re sorry for the misunderstanding around the membership. The Dribbleup All-Access Membership is required with all Smart Gear purchases and begins once the order is delivered, so users can start training right away.
We do our best to make this clear on the product page, during checkout, and in a separate confirmation email that includes instructions on how to manage the membership.
If you have any questions or need help with your account, our Customer Support Team is happy to assist at hello@dribbleup.com.
—The Dribbleup Team
Lack of Clear Product Details Led to Frustration
I recently purchased a Smart Basketball and a Smart Soccer Ball from Dribbleup. Before ordering, I saw several online reviews and even a news article that mentioned a stand being included with the Smart Soccer Ball. Upon receiving my order, neither ball came with a stand. When I contacted customer service, I was initially told by "Ellaine" that stands were never included with these products. This was demonstrably false based on my research. It took multiple emails and providing evidence before they acknowledged that the inclusions had changed. While they eventually offered a discount on purchasing the stands separately, the initial misinformation and the lack of clear, current information on their website regarding product inclusions was a significant disappointment. This experience required considerable effort on my part to clarify and resolve. Potential customers should be cautious and verify directly with customer service what is currently included with their order, as the website and older reviews may not be accurate.
29 mars 2025
Avis spontané
Réponse de Dribbleup
Hi Ayman,
We’re sorry to hear about the confusion and frustration around what’s included with your order, and we appreciate you taking the time to share this feedback.
You’re absolutely right that some of our past product bundles included stands, and we’ve since made updates to our offerings. We apologize that this wasn’t clearly communicated upfront and that it took multiple emails to get clarity. That’s not the experience we aim to provide.
We’re actively working to improve how product details and inclusions are shared on our website to help avoid this kind of confusion in the future.
If you have any remaining concerns or need additional support, our team is always here to help at hello@dribbleup.com. Thanks again for bringing this to our attention.
—The Dribbleup Team
Réponse de Dribbleup
Really appreciate that—glad we could be there for you! Don’t hesitate to reach out if you ever need anything.
Very frustrating company to deal with
Ordered this for my son for Christmas as a basketball. The ball is very hard to dribble compared to a regular basketball, making the drills kind of pointless. The recurring monthly charge is very high, and they automatically sign you up for it the second you buy the thing. When you try to follow their directions in their emails, the pages the links take you to aren't correct. They're also rude, and super frustrating to work with.
4 mars 2025
Avis spontané
Réponse de Dribbleup
Sorry to hear you’ve had a frustrating experience. The Dribbleup Smart Basketball is designed to feel and function just like a regular basketball, so if yours isn’t dribbling as expected, something isn’t right. We’d love to help troubleshoot this for you.
The Dribbleup All-Access Membership is required with all purchases and provides access to live and on-demand training in the app. Membership details are shared on our website, during checkout, and in a separate email confirmation, which also includes instructions on managing the account.
If you’re having trouble with any links or need help with your basketball, our support team is available every day via chat and email. Please reach out—we’re happy to assist!
Not worth the outrageous price of the…
Not worth the outrageous price of the membership. Ball tracking is terrible and the app is poorly designed not or easy to use or good. The skill leveling more than rec soccer. Haven’t seen any imporvement. Signed up thinking I was getting a year membership and got charged the next month. Don’t waste your money. Oh and the ball feel cheap and waste of $99! Stupid subscription based platform aimed at scamming their customers.
25 février 2025
Avis spontané
Réponse de Dribbleup
Sorry to hear you’re disappointed with your experience. The Dribbleup Smart Basketball is designed to track movement accurately, so if you're having trouble with ball tracking, our support team would be happy to help troubleshoot.
The Dribbleup All-Access Membership provides access to live and on-demand training in the app, and membership details—including pricing and renewal terms—are shared on our website, during checkout, and in a separate email confirmation.
We want every customer to get the most out of their training, so if you need help with the app, tracking, or anything else, please reach out to our support team—we’re happy to assist!
Deceptive Billing
My wife purchased the soccer ball for my nephew over 3 years ago. She had no idea she signed up for recurring monthly charges. Finally, she canceled after I brought this to her attention. No need to hear a response from this company about how they make it clear and up front. As you can see from many reviews, this is a common deception reported by a multitude of duped customers.
20 février 2025
Avis spontané
Réponse de Dribbleup
Hey Matt,
We’re sorry for any frustration this has caused. The Dribbleup All-Access Membership is required with all purchases, and details are provided at checkout and in a follow-up email. We never want anyone to feel caught off guard, and we appreciate your feedback. If there’s anything we can do to help, our Customer Support team is available.
Make sure you read the fine print....
Make sure you read the fine print..... I didn't and luckily noticed a reoccurring charge on my credit card... I purchased this for my grandson, and did not see the ongoing fee. I think this company needs to be more transparent with their extremely high monthly charges. It is a very cool concept, but I would not have purchased this knowing the ongoing subscription costs.....
19 février 2025
Avis spontané
Réponse de Dribbleup
Hi Scott,
We’re sorry for any confusion about the Membership. The Dribbleup All-Access Membership is required with all purchases and provides access to live and on-demand training in the app. Details are shared during checkout and in a follow-up email, but we appreciate your feedback and will share it with our team. If you need any assistance, our Customer Support team is happy to help.
My son had the program and the ball…
My son had the program and the ball almost a week and he loves it
5 février 2025
Avis spontané
Réponse de Dribbleup
Hey Christina, that’s great to hear. We’re so glad your son is enjoying his Dribbleup Smart Ball. Thanks for sharing!
Beware! They Threaten and Bully their customers
If I could rate this company -10 I would. I bought this basketball for my grandson for Christmas. We have not had a chance (it is Feb 4th) to install the software on my grandson's phone. We have not installed or opened the software yet. It was on my bucket list, but the family has been battling the flu ever since Christmas and we just haven't gotten around to it - So I received threatening emails from this company because the billing did not go thru. I had my credit card compromised and I had the card cancelled and I did not update my new info yet. After I got the 2nd threatening email from them - I told them to CANCEL. I do not appreciate being threatened or bullied. Can't tell you how the program is - because we never had a chance to try it out. If they just would have waited a little longer until I had a moment to install the software and create the log on info - I probably would be a long-term customer - but I will not tolerate threats. I do not recommend this company. I do not recommend buying this basketball. They are impatient and try to bill you whether or not you have had the time to set up the account. Its not like we were never going to set up the account - its why I bought the stupid ball to begin with. My thoughts, if this is how they treat customers -they can keep it! I will find something else for my grandson - actually, there is a basketball that helps them learn how to shoot. I will buy that ball. This one is going in the garbage.
4 février 2025
Avis spontané
Réponse de Dribbleup
Hi Sherrie,
We’re sorry for any frustration caused by the billing reminders. The Dribbleup All-Access Membership is required with every purchase, and automated notifications are sent when a payment doesn’t go through. They aren’t meant to be harsh, and we appreciate your feedback. If you need any assistance, our Customer Support team is happy to help.
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