Only automated customer service
Really bummed about how the company has been handling things recently. I've been a customer for a few years and have had issues with the website and managong subscriptions, but it was nothing I couldn't figure out after 5 minutes of frustration. They were helpful when I had a shipment sent to a previous address last year, but the past few months have been rough. I changed my order to get their new protein coffee and it was terrible, but I can't get a refund, which okay fine. The problem is they never sent the actual shipment of drinks I have a recurring subscription for. I waited a few weeks to give them the benefit of the doubt, but when I messaged them they claimed it was lost in the mail (their site clearly says it was partially fulfilled and the drinks never sent) but that they would expedite a shipment and send me tracking. I asked days later about that tracking and got the exact same automated message. I tried emailing them again and still only got the same automated message. I texted them and then got the same response, that it was lost in the mail and not their fault and they would expedite the shipment and send me tracking later. Surprise...no tracking information.
I would at least like to talk to someone about the issues because now I'm over a month out from my payment for a product I never received, including all the free gifts I have accumulated for being such a long standing consistent customer. It seems they are now in stores and on Amazon so I guess I would suggest just buying direct from store because they are actually impossible to get a hold of regarding subscriptions.
