Pivotal - Car Subscription Avis 496

The Pivotal Support team ( Mason Steel ) are great. Always very supportive with queries. Customer service and responsive is excellent.

I’ve used Pivotal for over 12 months now and the levels of customer service I’ve experienced from them have been exceptional. Having recently renewed my policy, they are making it very difficult for me to even consider other manufacturers offering. Ashley and Chloe within the renewals team have been superb… the communication, the support, the guidance and most importantly the efficiency and ease of renewing has been a first class, 5 star experience - congratulations Pivotal, the service you offer is absolutely market leading in every way!

I have used Pivotal for a number of years and had multiple vehicles at the same time.

For me, the quality of service is a benchmark for not just vehicle subscriptions, but for any service industry.

I have found the cost to be very competitive, and when you add the service excellence, this make the Pivotal solution a must-have for any company car program.

What an amazing company. From the initial email to the delivery driver. The service and the speed.
Was unbelievable.
Special mention to Tilly and Toby.
However everyone I dealt with was 10 out of 10. Highly recommended.⭐️⭐️⭐️⭐️⭐️

Fantastic service , cannot fault any aspect of, well done all .

As ever, the hand over of the old and new vehicles was seamless and professionally done. Can't praise the Pivotal team enough. Courteous, knowledgeable and professional.

Outstanding support from everyone involved.

I had a great experience working with Thomas from Pivotal. From the very beginning, he was professional, attentive, and genuinely committed to providing excellent service. He took the time to understand my needs, communicated clearly throughout the process, and made sure everything was handled smoothly.

What really stood out was his responsiveness and attention to detail, nothing felt rushed or overlooked. Thomas went above and beyond to ensure I was satisfied, and his expertise gave me confidence every step of the way.

Overall, I would highly recommend Thomas to anyone looking for reliable, high-quality service. He’s a real asset to the Pivotal team.

New customer, really easy to set up and fabulous experience so far. Car I wanted not available day one, but less than a week and my choice of RR Sport organised and delivered. Excellent service

I’ve been a customer at pivotal now for a few years, and I’ve always been very pleased with the service. It really takes the hassle out of cars for me, no worries about services, mot, road tax, and insurance.. all dealt with by pivotal so for me, all I have to think about is what car I’d like for the next six months. I regularly deal with Ashley for my renewal and she is always brilliant, she’s responsive to my emails, always tries to get me my first choice of car and keeps me well informed on lead time.

Outstanding service from Ashley as always at Drive Pivotal. The entire renewal process was handled with efficiency, clarity, care and professionalism. Everything was seamless, and I felt completely taken care of. Highly recommend for anyone looking for a hassle-free experience. Thank you xxx

I recently took delivery of a Land Rover Defender 90 through Pivotal, and the experience has been excellent from start to finish.

The process was smooth, well organised and very professional throughout. Communication was clear, and everything was handled efficiently with no issues.

The vehicle was delivered exactly as specified, and the subscription model offers a level of flexibility and convenience that makes it a great alternative to traditional ownership.

A special thank you to Toby, who was extremely helpful, responsive and knowledgeable throughout.

I would highly recommend Pivotal to anyone looking for a premium and hassle-free driving experience.

Marcus Edmond Turley

Very impressed with the whole Pivotal experience after 2 years and multiple vehicle exchanges. Chloe has been excellent throughout. Thoroughly professional, timely and striking just the right balance. Top customer experience and I would wholeheartedly recommend to others.

Excellent vehicle. Delivered as promised. Professional and efficient customer service. Overall excellent experience.

Very good service so far.

Fantastic customer service and support from Rowena - such a pleasure to deal with, thank you

Pivotal are a great company to deal with from initial enquiry through to delivery of vehicle. The vehicle I had was in fantastic condition. I would highly recommend.

Service is generally great, Mason in particular did great job getting an issue fixed within a day and collected/returned to my home.

The recent price increases are above inflation though (~12%) which isn't great.

Great service.
Reliable and great communication

I have had a number of cars with Pivotal and have found the whole procedure a pleasure with the team helping out as necessary. Ashley has guided me through four exchanges now, offering great customer support.