Drivevision Avis 138

UPDATE:

Drive Vision has now contacted me and has promised to send a replacement unit tomorrow. I was advised that they were inundated with emails due to the Christmas holiday period.

That said, a simple workaround for this would be to set proper customer expectations upfront, such as an automatic reply on live chat and email clearly stating that there may be no real-time agent available and that responses could take x hours. This would prevent customers from panicking or waiting hours thinking someone is actively on chat.

I also want to mention that I really appreciate the callback and their willingness to improve their system, as it shows they genuinely care about their products and their customers.

I will update again once the replacement arrives and I’ve had a chance to test it.

INITIAL REVIEW:

I was initially happy with this dash cam. Setup was easy, the app connected smoothly at first, and the video quality was clear.

However, after only about two months of use, the Wi-Fi and GPS failed completely, making the footage inaccessible. This became a serious safety issue when I was almost hit by another car yesterday and urgently needed to access the recording — but I couldn’t retrieve it due to the connectivity failure. A dash cam is supposed to be reliable when it matters most, and this one failed exactly at that moment.

What makes this even more frustrating is that I also purchased the extended warranty, specifically for peace of mind — yet I still cannot get proper support.

Customer service has been terrible:
• I sent an email yesterday and still have no response
• Today I used live chat, first message sent at 11:20 AM
• An agent only replied at 12:23 PM
• I responded within minutes and followed up
• It is now after 4:25 PM and I still received no reply

Live chat is supposed to be a quick alternative — waiting hours for a response is unacceptable. For a product that costs over $300 and is marketed as suitable for Australian conditions, this level of reliability and support is extremely disappointing.

Customer service is supposed to be the company’s opportunity to shine and truly support and delight customers when things go wrong. Instead, this experience has left me feeling completely hopeless and unsupported — a total epic failure in customer service.

At the end of the day, companies lose customers because of poor customer service, especially when something goes wrong. Right now, I honestly feel like I may have thrown away my money. I cannot recommend this brand based on both product failure and lack of customer support — even with an extended warranty.

I placed an order earlier in the week & have heard nothing from them. I've sent 2 emails since & tried to contact them on the chat to find out when my order will be shipped. I cannot get in contact with them at all.
Update: I received contact after I wrote this review. They refunded my purchase quickly after that contact on request. They were apparently in the midst of a warehouse move. While communication was not good during that week, the outcome was better than I expected at the time.

I purchased a Drivevision 4K Dashcam about 12 months ago. It has performed really well with a couple of hiccups. The first time I had connectivity issues with the app and their support team responded straight away and the issues were sorted. The next issue was of my own doing as I purchased a 256GB micro SD card which had problems recording all the data. I contacted Drivevision support and they fixed my problem with exceptional service and I now have a Drivevision 256GB card with no problems encountered. Highly recommend the 4K Dashcam.

Clear vision, easy to install, great service delivery

Great cameras, both front and rear. Took an hour to install. Postage was very slow but did arrive after 2 weeks.

I first view DriveVision on Google and I was impress with the reviews, I then purchased two 4k units one for myself the other for my wife car still waiting on delivery,I'm very happy with my DriveVision 4K with rear view.

It's a quality product. Seems to be working well. I haven't had a chance to install the rear view camera yet but this all seems straight forward. Comes complete with everything for an installation.

Great vision and sound. Easy to access SD card to download on my PC where I can edit videos or append. Wish I had discovered Drive vision before I installed a leading brand at twice the price, with 1 minute videos, in my other car.

Great service, great product and was simply easier to order. Had the dash cam installed couldn't be happier so easy to use.

i had a great experience the delivery was great kept me updated on its arrival the price was what got my attention and now that i have fitted the camera myself its a great product great videos and clear very easy to use

Changed from BlackView DR900S 2CH, 4K front, 2K rear with battery backup for parking mode hardwired (36 hours recording). DriveVision camera with super capacitor is instant start, app and wifi much simpler, quicker and 1/3 price with clearer vision. Keep up the good work.

The product is not only easy to install but it performs well in challenging light conditions and is easy to use from even the app side for non tech savvy customers.

Was very happy with my experience dealing with DriveVision. Ordering was easy and delivery quick. Did heaps of research before buying and settled on DriveVision. Great 4K front camera and 2k rear with all the necessary hardware to fit it up. App works fine and camera is delivering the goods, really like the parking mode. The camera is great value and dealing with the guys was easy. Would recommend.

The Drive Vision dashcam system is easy to use and good value. The 4k camera provides very clear video.

I recently purchased the 4K front camera, 2K rear camera and a 256Gb SD card from Drive Vision.
I watched the online installation tutorial which was so easy to understand, that I decided to install the cameras myself (I'm a 70yo female). I wasn't confident connecting it to the fuses, so I engaged an auto electrician (cost me a few stubbies).
I downloaded the app and 'voila' instant clear pictures.
It's easy to view on iphone and I couldn't be happier. I highly recommend this brand and camera.
Lorraine

This is the second unit I bought from Drive vision after impressed with my first purchase.

Ordered this unit, initially out of stock. Contact the company and updated on resupply date. Unit arrived, everything in the box.
I arranged for an auto sparky to install as I was not keen in the hard wiring myself. Auto sparky took and hour to install both front and rear cameras and set it up to my phone.
A few months later had an issue with the camera recording on/off multiple times while driving. Contacted the supplier who fixed the issue by supplying their larger capacity card, 256g. we were using an aftermarket 128gig card. Once the new card was installed and formatted, no more issues. Follow up service was exemplary. Advice was in laymen's terms and all replies were prompt and concise. I would not hesitate in recommending this product or company to everyone. The camera has been operational in my car since November 2024. Issue experienced in late May 2025. Replacement card installed in early June 2025. Record quality is good. Sensitivity can be adjusted. sensitive enough to record the neighbours' cats jumping onto the bonnet of the car and having a nap on the warm bonnet. Access to recording via your mobile phone, very simple. Camera functions via your mobile phone easy to use. Recording can be deleted or downloaded to/ from your mobile phone. Compared to the other dash cams I have had in the past, this one far surpasses them in image quality, clarity and ease of use. The other 4 brands I have had had have all died with in 5 months of installation. I have bought a second one for my son's car because I am so impressed with the unit and customer service.

I purchased the drivevision dash cam last year and although I had to wait a couple of months for it to arrive due to lack of stock, it was worth the wait as the camera works great.

Earlier this year, the camera mount stopped working and would not stay stuck to the windscreen. I contacted drivevision and they promptly sent out a new mount free of charge and I have had no issues since.

Connecting to the app was a simple process and I am very impressed with the quality of the video.

I'm planning on purchasing the rear camera and having them both hard wired into the car.

I would recommend this dash cam to anyone who is looking for a high quality product at a very reasonable price.

Purchased a Drivevision dash cam earlier this year and its payed for its self a couple of times already, great clear recording and easy to download and share.

I have both the front and rear cameras. The picture quality is fantastic. I also like that the recordings include the additional tracking data too. The only minor issue I had was using the electrostatic film, but that may have been user error. I attached both cameras directly onto the window and so far so good. The product arrived as promised and setup of the device was very simple - just plug in and it all worked as it should have. App works well too.