DRPower Equipment Avis 

Everyone I spoke to was courteous and extremely helpful. They went above and beyond to satisfy my inquiries and even pointed out the part I needed was still under warranty. Thank you all.

The only thing worse than the product is the customer service! August 11, 2024 I purchased the DR Mower Pro Max30. with the maintenance kit and a 3-year ext warranty. $1853.48 total cost. The mower arrived 4 weeks later secured to the shipping pallet with no visable damage to the pallet or box. The mower however had several missing parts,a bent axel, with all indications the mower left the factory in the condition which it was recieved. "Broken and incomplete assembly".
I promptly submitted a claim to replace the damaged and missing parts but was told the missing parts were not in stock! It would be another month before I could expect them. I noted the time delay requested my warranty should not start until the day the parts arrive. more than 2 months after the order was placed.
Finally the mower was placed in service 10/11/2024. (No acknowlegement on the delay warranty date.)
Over the next 20 months, the mower was in constant need of adjustments and repairs. The mower is only used on a single 1/3 acre lot. Chewed up belts,drive gears, cable connections saw frequent and repeated repairs. Poor engineeering with cheap parts and very difficult to perform basic service.
The final straw came in early June of 2026. following full replacement of belts, blade sharpening, oil change, tune up etc. the engine died in less than 5 min. Though not yet confirmed, all indications are a blown engine. We contacted customer service and they directed us to a local repair shop but needed to pay them to diagnose the repairs. The repair shop has had the mower for over a month, they cannot tell us what the diagnosis is but are waiting on a reply from DR.Warranty department on how to proceed.
The repair shop noted they are not a dealer or service center for the product. Yet they are the shop the customer service rep authorized for the diagnosis and repair.
In 20 month of service its mowed the lawn less than 50 times. No mower, no answers, no way I will ever trust DR Power Equipment again.
This company was purchased by Generac. They seem committed to damaging the reputation of both brands.

I received my brand new self propelled trimmer mower while away from my home. Used it for a day and then discovered in had internal damage caused by the delivery company. I called Dr trimmer and took to their recommended repair shop. But after two weeks there, it was still not repaired. I called them again and they decided to just send me another new one to replace the one I had. Dr trimmer was great and it wasn't there fault. But they are helping to make it right. UPS was their shipping company and they are too rough on deliveries. They either need to pack their products in better made crates, or find better delivery companies. The cardboard boxes they pack such expensive equipment in is a joke. Charge a little extra and pack them in well made crates.

I ordered the XD36 7/11/26 $6,000+
It delivered 7/17 Fantastic! Great delivery service
Mower was broke. A cable had been severed in shipping. Several bolts were not tight. little concerning but things happen..no problem.
Started calling DR Power Equipment technical support line. Sent pictures of the severed cable. Holly was kind and understanding. Had to email again the end of the next day. She was checking on how to fix. I sent more pictures. no response. The next day I emailed again. Asking for direction. This is her email response..."I have reached out to the leads for answers as to how to best solve this issue. I am truly sorry for all of this taking so long".
I called back. Can't get through. No return emails.
DO NOT BUY FROM THIS COMPANY. HORRIBLE SERVICE

Since they were sold to Generac, their customer service and parts distribution are horrible. I have their field and brush mower, tow-behind brush mower, and road grader. I used to order parts and get them within days. Now it takes them 2 weeks to even ship a part. Their explanation is that their warehouse is very busy. You cannot run a business using vendors like this. If it takes a company 14 days to take a part off the shelf, put it in a box and ship it, you are doomed. I am selling all my DR equipment and switching to another company.

I already own a trimmer/mower and have used it for several years. Couldn't be happier. Then I saw the self-propelled/electric start unit and could not resist it. Put it together, added oil and fuel, pushed the start button and viola. It took some getting used to the variable speed drive and if I was not careful it would drag me around the yard. Had a problem with the trimmer cord because I did not have time to soak it in water. That really makes a difference. Order the new locking head and can't wait for it to get here.

First- I like my DR Weed eater! BUT I called in to "try" to figure out "which" DR I have, "when" it was purchased & the "Model" Number". No one seems to be able to help me? Also I ordered the disk part for my "Quick-change" head" I it is going to take 9 to 11 "Business Days" to get to me. That is just too long when you NEED the machine!! Disappointed!!!!

Second time ordering parts and not hearing a word about when it was to ship and had to call just to find out that ya'll can't get anything out the door in less than four weeks at best. Have three machines from ya'll and when they won't run no more that's the last time i will own anymore.

I called and talked to a man named Roger.In about 2 minutes I placed the order and 4 days later I received my mower.Roger made it fast and easy.

I bought the walk-behind DR in March of 2024. It has broken 8 times in 2 years. When I take it to the repairman approved by DR (which is a long way away), they usually take 3 weeks up to 4 months to fix it. If you consider these details, you can see that the machine has been operational for me for less than 250 days in that 2 years--and its a new machine! The only good thing is that they did pay (via warranty) for the repairs. However, when I mentioned to them that my 2-year-old machine has less than 20 hours on it, has broken 8 times and been unusable most of the time, they said that would do nothing about it. I highly recommend not buying anything from DR. The equipment is no good and they do not stand behind it.

I have heard nothing since I ordered? Do you think I received item to leave a review? Where is item?

When you order parts don't expect to get them within a month or two horrible service for delivery of parts

Customer service stinks. New machine doesn’t run more than it does. When you need a replacement part it takes weeks with the same old runaround about warehouse issues and other things. Also expensive. Look elsewhere for a reliable customer friendly company.

The equipment we ordered was delivered to the wrong address and we had to pick it up ourselves. They never contacted us to let us know the equipment was out for delivery and never made any attempt to confirm the address they were leaving the equipment was correct.

the person I was dealing with wae very

Although I have owned my trimmer for 2 years (out of warranty) I have used it sell tha4 4 tanks of gas. The spindle and bearing siezed. I ordered a replacement and was told it would be 4 to 9 days to process the order. Obviously once you order the machine you get no consideration of service use and no consideration of the need to get the unit back in service. I dont recommend purchasing DR equipment do to quality, service and price

I have a brand new self propelled/30” Mower from you. I have mowed my lawn once and it broke the second time. I took it to a shop/Four Brothers in Terrel Tx and paid out of pocket because they said it wasn’t covered under my warranty. I then brought it home and it went to smoking and choking out. I then called your rep and she/Holly referred me to another shop and said it would be fixed within 5 days. As of Friday, it’s on hold due to the shop not getting paid from your company. I have requested a full refund of all my expenses and the total cost of the mower.

you sent the wrong part - I returned it promptly but after 4 days you still have not shipped the correct part

Sales rep was good. Shipping seemed fair

I ordered a stump grinder based strongly on their advertising that it would be shipped in 4 to 5 business days. However, each week I get a new email from them informing me that the shipping date has been pushed back another week.

Customer service was no help, and blamed it on unexpected delays. But all through this time on their website they advertise that they can ship this product in 4 to 5 business days, which makes me think that this isn't unexpected as much as a calculated decision to get more orders for a product they don't have available. I have a backlog of projects that require a stump grinder, and it is highly disrespectful of them to lie about shipping times.

To make matters even worse, when I go to leave a review for the product on their website, I constantly get a Server Error when trying to submit. This could just be a coincidence, but seeing as how bad their customer service is, I would not be surprised if they are blocking bad reviews.