DRPower Equipment Avis 

I spoke to Dr about my walk behind mower 28 Aug 2025. I ordered a cable to engage the wheels and a drive belt. The lady was helpful and said, Sept 12. I called again in Oct and was told that they were moving to a new building and that the items would be sent out shortly. I spoke to Mike at Dr mower in Nov and he said that I would receive the parts in a week. Mike is a liar. I called in Dec and spoke to an older lady and described the situation. As of today, 1 Jan 2026. I'm still waiting. This is one of those companies that's all sale and no service. Don't walk away, run.

I ordered replacement wheels Aug. 21 of this year 2025. They did not ship until Oct. 24 of this year. I asked to cancel, I had already purchased them somewhere else, but they couldnt/wouldnt. I refused delivery Oct 28th. They were received by Generac on Nov 3rd.I just received a return order number on Dec 23. saying that I needed to ship the wheels back. The same wheels that they already received back on Nov 3rd.

Incredibly disappointed
I ordered a Leaf vacuum in October for our NJ home
tons of typical leaves
My card card billing has a Florida address
that where they shipped the machine which is still sitting on the pallet in my front doorway because one thats not where I wanted it , two there arent any leaves in florida to vaccum and Im guessing it doesnt work on Palm fronds. I notified them in less than 24 hours after I got confirmation and realized they have wrong address. I notified them again a day later because I got no response, I got a response on my 3rd email to them, saying the machine was already on the truck and they would notify the carrier to reroute to NJ coming from New England , I didnt think that was a majpr issue regardless I'd still have to pay for additional service. About a week later, it was sitting on my Florida doorstep and now over a month has gone by, no response, no resolution and no apology

Woman rep was knowledgeable and a pleasure to deal with.

everybody was very knowledgeable and polite.

I purchased an electric start stump grinder through my LLC to use on two empty lots I own soni could write it off. However, it broke with only 4.1 hours and then they tell me because it for "commercial" use I can't have the warranty. Be careful purchasing from DR Power. Even if you buy it for personal use, good luck getting it fixed. It's been at the shop for 6 weeks.

I would give zero stars but that is not an option. I ordered parts for my leaf vacuum on sept 8
They told me 3-6 days for shipping! It’s Nov 22 today. Still no parts. I’ve called customer service at least five times and I get a different story every time.
The last promise was a ship date of the 21 st
Just don’t buy any of this crappy equipment!! Terrible service! Shoddy build quality! Parts are unavailable!

First, the product is decent. I have a pull behind leaf vacuum and the engine has been reliable after a few seasons of storage and use. That being said, the company doesn't manage their business well. Shipping "delays" have been present since I first ordered the equipment years ago, and most recently when I ordered a replacement part that was in stock. My order will take approximately 2.5 weeks just to ship and then another 4-6 days for ground delivery service. We're likely looking at close to one month just to receive a simple part. From a customer's perspective, that's a terrible experience and contributes to a negative effect within the net promotor score your business will receive. This problem affects both the customer experience and our support requirements. What if the part is required for my machine to run? Your delays are impacting an entire month of maintenance around my home. Please address your delivery processes or find a knowledge strategic manager who can do it for you.

Customer service sucks and that's putting it nicely. Equipment is good until you need parts or service, then forget it. Stay away from them. 2 days of 30+ minutes waiting for someone to answer the phone and they never did. I'm selling my stuff. Don't waste your time with them.

I bought my DR walk behind brush cutter back in 2003 and just this year finally had to order some parts for it. I was totally happy with the customer service from the associate that took my call, in fact he reminded me so much of the "car talk guys" on NPR that I told him so and we had a good laugh about it. Bottom line, he represented your company magnificently. AND my parts where here long before promised, thank you for that.

The agent was very friendly and helped me troubleshoot my issue and made ordering a maintenance kit easy.

Bought an $800 trimmer and a $125 head. The head worked for 30 minutes then a spring popped out. A trimmer without a head is useless. They wanted $91 for the WARRANTY replacement on $125 part. And the warranty is only 90 days!!! DO NOT BUY!!! I've been waiting 4 days for someone to call me back to return it and I expect they won't call me. The last customer service rep I spoke to hung up on me. This is about the least professional company with which've ever attempted to work. Big mistake. Again...DO NOT BUY!!!

I can't imagine a company with worse customer service ever since it was acquired by Generac. I have been waiting for essential parts for my brush mower for over 3 months now. Every time I have contacted the company (by email... forget trying to call), they have replied that the order would be sent soon. Still waiting...

The person I worked with was extremely knowledgeable and I could tell she knew the DR brush mower backward and forward. It is a pleasure to deal with a true professional

Terrible customer service. Called and hung up after a 45 minute wait. Then entered the customer service chat and was assured my refund was being processed. It’s been 2 weeks and still no refund. They claim refunds will be issued upon receipt of package. Package was clearly marked with refund authorization as they instructed. Just send another email and hopefully will have a better outcome.

I have a DR brush hog and ordered a cable for. I placed my order on October the 25th. It had an expected delivery of a week. On the 30th, I called to see where it was in shipping and they still hadnt shipped it out. The shipping and billing address was reversed. Got an email on November the 2nd with a tracking number. Here it is on the 5th, and it has not been shipped yet! UPS says the tracking number is no good and no one knows where my order is! Very disappointed, as I really needed this part in a timely manor.

I have a DR Power EZ-Dial grader. The box grader does a much better job than I expected. The EZ-Dial elevation system is a major problem. It is a light duty system to control a heavy duty device. At the end of a grading run, the box is loaded with dirt & gravel which puts major stress on the 1/8" cable & its' crimped end fitting and all the internal parts of the system. And worst of all, customer service is non-existent. I've ordered parts on 2 occasions. Both times the shipping fee was almost as much as the parts. The most recent time took 3 weeks to get the part. I called after 2 weeks to check on it, was on hold for more than 20 minutes. The excuse I got was we are moving from one warehouse to another. I have been in email contact with their technical support dept., sending photos of the damaged parts. So far that has resulted in nothing except a brag about their 4 & 5 star reviews (on their own site). This system is designed to break down.

I ordered a DR trimmer, 2 batteries, battery charger and extra string on April10, 2025. After much delay I wrote to inquire about the delay and was told the batteries were on backorder. Today, October 30, 2025 I called and was told the batteries were discontinued and I would need to order a different battery (another 2 months...if they even arrive before the end of 2026...) I was told someone called me in June of 2025 to explain the problem but I never received the call and there was never any other follow-up, so I have been waiting more than half a year for this product. Needless to say, the summer season has ended with out the proper equipment for my yard and I will have to sit on it until May of 2026 until it is needed again (all at my expense.) All I can say is "I'm one and done!!!"

I’m getting partial deliveries. I understand that DR Equipment is moving to a new warehouse I’m still waiting. And they’re having problems with shipping.

I’ve also notice there’s problems with the online ordering.

Hopefully, DR Equipment will get things straightened out.

The person who took the order 2-3 weeks ago and waited patiently for my return call remembered me and the previous conversation we had. This and she had my records almost immediately and this for a customer who purchased the machine in question 25 years ago. Just the age of the machine tells you something about the companies building standards. Customer service was a bit slow but I was told that this is the busy time of the year for DR. I also had an opportunity to recommend a similar machine to a fella that I met a while ago. I believe he will be ordering in the near future as I told him how satisfied I was. overall.