Drury HotelsAvis 

The family & i have always stayed at this Drury inn, since 2010, every time we come to San Antonio. I would like to Thank the GM Andrew and his entire Staff, they have Top Notch Customer Service. Job Well done.

Drury Inn & Suites San Antonio Northwest Medical Center
3.0 stars9806 Interstate Hwy 10 W, San Antonio, TX 78230 US

Made reservations in Greensborough, NC for a suite. It said it was 5 stars on the web. When we checked in and went to our room, we opened the door and the smell was horrible. It smelled like smoke and booze, the carpet was filthy, the sheets had black grease stains on them and there were people partying in the hallway at 2am for hours.
My husband found a sewing needle in the carpet which our small dog could have stepped on. We should have left as soon as we saw the room. Worst hotel we’ve ever been in- dump!

We had a wonderful stay! We got an oversized king room. The room was beautiful and comfy!!! The amenities were absolutely great. A free breakfast, dinner and 3 free drinks. Staff was friendly and went out of there way to make sure we were happy.

Went to an interview at Drury located in Meridian, MS, I arrived earlier to show I appreciated the opportunity, was told to take a seat and they would be right with me. Sat there for 2 hours and was never acknowledged again, so I left without being interviewed.

On my current bus trip thru the southern US, we have already stayed at 4 different Drury Hotels and I want to give a "shout-out" to them for the friendliness (except for one afternoon receptionist at the Memphis South hotel on March 10th). Other than that one incident, all 28 of our bus roster have been very happy with the reception of our group, the prompt and friendly service, and the condition of the rooms & hotel. What I would especially love to comment on though, was the extremely kind & generous perk of the "kick-back", which includes a free hot dinner buffet, 3 free alcohol beverages or of your choice, and a free hot breakfast - during specific times. This "perk" is saving this Great Canadian Bus load of Seniors a whole lot of money and we most definitely appreciate it. Thank YOU, Drury Hotels. We look forward to 5 more nights with you folks over the course of the next 2 weeks.

Staff was very friendly. Room was exceptionally clean. breakfast buffet was outstanding--best I have ever experienced for this grade of hotel and they even had free dinner on our night of arrival. Great value for the price!

We had a family gathering (20 rooms) at the Drury Hotel in Grand Rapids. It was fabulous!! all the staff were friendly and very helpful. Would highly recommend!!!

I am writing to express my disappointment with your cancellation policy. I am moving across the country to New Mexico and arranged to stay with you along the way. My spouse stayed a month ago as she preceded me in our move and was well pleased. Unfortunately, as I'm sure you are aware, there is a severe mid-western storm. This caused me to change my entire route to avoid the storm. I'm disgusted that there is a no cancellation policy, which in my humble opinion is draconian. We will make a point to not stay at any Drury facilities in the future as well as add these comments to any available customer review platforms.

We have stayed at Drury Hotels for many trips because they are pet friendly and this was important to me. After a day of driving it is always nice to check into one of the hotels because I know what to expect. The “kick back” and breakfasts are good and the staff at all hotels that I have stayed at are always welcoming.
However, changes have been made throughout the chain of hotels. We are now charged $50 for incidentals, which if you don’t buy anything at the market or destroy your room is fully refunded. Some amenities have been stopped, like hand lotion. That was always nice and I liked this little “extra.” Popcorn is no longer available either and that was always nice to snack on after a long day of driving.
Overall I am pleased with the hotel chain and don’t plan to change our hotels when we travel. It is a nice hotel and the “kick back” and breakfasts are good.

I scheduled a series of hotels on a trip I was to take. One was the Pear Tree in Terre Haute, IN. I found out shortly after making the reservations, which were a week in advance, that I would not be going. The next day began contacting the hotels and canceling my reservations, in the interest of being a good actor and allowing the hotels to re-sell the rooms. The other hotels enabled me to cancel my rooms immediately. Drury Hotels, which the Pear Tree is apart of, did not. I contacted their reservation department and was told to make a hardship claim online, which was denied. I wrote to the agent who contacted me that I would not have made the reservation had I known I would not be able to cancel. I rechecked the website and found that Drury puts additional important information regarding a booking in very small light print that I cannot reliably read without glasses. The agent gave me two options that were totally tone deaf to the situation at hand. Perhaps this sort of practice is common across the industry. Perhaps this is Drury's business model. I don't know. I am not satisfied.

We stayed at the San Antonio location. The staff was amazing, the room was clean and up to date. We plan to visit again soon.

THEY WERE ACCOMMODATING AND HELPED RECTIFY THEIR MISTAKES