DTC Driving School Avis 

Dear Sir/Madam,
I am writing to formally raise a complaint regarding the car I hired for my driving test on 27 April.
Unfortunately, when I arrived to use the vehicle, I was informed that the clutch was not functioning properly. This was extremely disappointing, especially as I was only made aware of the issue just one hour before my scheduled test. Such short notice left me with no time to arrange an alternative vehicle.
As a customer, I believe it is reasonable to expect that a car hired for an important event like a driving test would be in proper working condition. This situation not only caused significant inconvenience but also affected my confidence during the test.
I am very disappointed with this experience and would appreciate an explanation as to why the vehicle was not checked and maintained appropriately prior to my booking. I would also like to know what steps you will take to prevent such issues in the future.
I look forward to your response and a suitable resolution to this matter.

Kindly regards
Sachin Babu

If you are looking for an amazing instructor team this is the one. Please stop and check them out, response time is withbin 24 hours and communication and commitment to help was the best I have come accross.

I had a last min early morning exam far away... (I mean far) and this team got me assigned to an amazing mentor/instructor Mr. KAYANI with Kays Driving school in Illford. Absolutely the best, very informative, patient and was willing to help me get to a last min exam booking with a very informative and constructive critiquing of my driving just before an early morning exam. MR. Kayani was calm and his energy was so on point to as to not induce stress before my exam. I'm so grateful for his willingness to drive the extra distance away to get me to my exam test center. Definitely choose DTC to get booked in with Mr. Kayani.

DTC provided a great last minute test car and instructor named Jamal resulting in me passing my test at low pass rate location.

Great experience, very helpful people, kind as well , flexible hours 😊great support

Highly recommended
Thank you for evreting 🙏

I had a very unfortunate fail on my first test and I found the cancellation which was at another test centre. I really needed last minute urgent driving lesson in that area and lucky me I got Manisha with me on this journey.
She is open minded welcoming calm and really nice teacher who actually knows what driving examiners looking for.
She helped me to get my confidence back and practice in the area and gave really useful insights on how to deal with hesitation.
I passed with 0 minors 2d time in a new test centre which still surprises me.
Many thanks for this last minute insightful lesson with Manisha!

Reliable support. Properly communicated and quickly arranged a test car with an instructor.

They are nice, they can provide the car in last minute

Huge thanks to Manisha and DTC for sorting everything out at short notice. I booked a pre-test lesson with only a few days to go, and Manisha was exactly the instructor I needed. She knew precisely what examiners are looking for and gave me clear, practical feedback I could actually use on the day. Calm, patient and straight to the point. Passed first time. Would recommend Manisha and DTC to anyone in the same situation

Very good driving instructor passed first time

I had a great experience with this driving school. They helped me get a car at the last minute before my test, which was a lifesaver. My instructor was very patient, calm, and explained everything clearly at last one hour before the exam

Called last minute and DTC sorted everything, even gave me a £20. Provided me an excellent driver and car to add to the good overall service.

Manisha was a fantastic instructor. Her background as a former examiner gave me insight that I wouldn’t have gotten with many other instructors. She was very patient, but also explained things in a way that helped me improve quickly and understand what examiners are actually looking for. I’d definitely recommend Manisha and DTC Driving School to anyone learning to drive. The service itself was also great, I was able to request and instructor and have one allocated to me within a week on short notice.

I had the opportunity to book this experience with Mr Jamal. Mr Jamal is incredibly firm but fair driving instructor. They didn’t let me get away with small mistakes, which actually taught me to be much more observant and safe. Because of their high standards, I passed.

Hired a car for my test and had the worst driving experience I've ever had. There was first a mix up with test timings and they assigned me the wrong car type; automatic instead of manual. The instructor was very rude and discouraging telling me I had not done enough practice, was failing at the basics and even when I explained I was not used to the car he brushed it to be my incompetence. He blared music throughout our 1 hour of preparation before, took phone calls and made it very clear he had no faith and didn't bother being encouraging. the test and made me extremely uncomfortable and the worst I've ever felt about my driving. I was a much better driver with my previous instructor who could not make the test and this instructor made no effort to make me feel better before my test. I would have passed had it not been for me making a basic mistake that would not have happened if my instructor hadn't aggravated and been as horrible as he was. No idea why this guy was hired by DTC; I can forgive the mistakes with booking that were sorted promptly but rude disturbing instructors are very harmful and ruined my test results.

I was a completely new driver when I started my lessons with DTC Car Company, and I couldn’t have asked for a better instructor than Rani. She was calm, patient, and very professional throughout my 2 months of driving lessons. She never shouted and always explained everything clearly, which helped me feel confident and comfortable behind the wheel.

Thanks to her excellent teaching and support, I passed my driving test on my first attempt! I’m very grateful for her guidance and would highly recommend her to anyone, especially new drivers who may feel nervous at the beginning.

Thank you, Rani!

Very quick turnaround and car hire booking for test with a very good instructor.

Rani is charming, patient and straightforward when needed.
She’s helped me overcome so many of my driving challenges such as parallel parking and speed control!
Thankfully due to her open and honest feedback I’ve managed to pass my driving test today!! Would definitely recommend driving with Rani.

Rani Gadday was the best driving instructor I have ever had. She was very knowledgeable and kind to me as her student.

I’m so glad I worked with DTC and with Manisha in particular. Her experience as an examiner provided valuable insights as to how to approach the test. Her attention to detail definitely helped me improve my driving, and I’ve been driving (licensed in another country) for more than 35 years.

Got a cancellation l driving test in Maidstone then was panicking because I had no instructor or car to do it in. To be honest the booking was simple,maybe overpriced but it was very last minute so can not complain at all. The instructor they provided was ledge and I passed my test so I can not complain 👌