DTI Direct USA | Ride on Cars for Kids and Toddlers Avis 75

I called customer service about a faster delivery and they really helped me get the 4 wheel dune buggy in time for my grandsons bday!! Nit one other company i researched had a phone # let alone a customer service department! The dune buggy is awesome easy assemband the kids ride it all day!Great company!

We just find out that our freddo 48 vlts was licking so we send an email to support and they replied right away, Thank you so much, we just have to see how goes from here

Customer service conconiencr

DTI is the best there is for all your Electric kids ride ons!! Customer service second to none and fast delivery!! Look no further than DTI for all your kids fun

Wrong tire was sent for the make and model. Contacted the company and was told they would forward it to the warehouse and ship out the correct tire. That was over a week ago the last I heard and 6 weeks since the initial order. Unacceptable.

The item showed up broke, I sent many many videos and pictures of what was wrong with it, and now in order for me to get a refund or a new one, you want me to repack it , box it, and pay for shipping to get it back to you , to get my money back on a non-working item, very unprofessional

Wire is not long enough on the steering motor part and there’s a pinch wire in the steering wheel.. I bought a steering motor and a steering wheel, But both is defected I sent Pictures in a previous email.. still haven’t got a response… For the price I paid NOTHING SHOULD BE WRONG WITH EITHER

Customer service representative are so disrespectful

Shipping was quick, product exactly what we wanted!

I placed my order on March 1 2024. I ordered the 12 volt black motorcycle for my almost 2 yr old grandsons birthday . I know from when I ordered, it said it would be available after the first of April 2024. I waited till April 13 2024 to contact the company to see if I had done something wrong on my order and was told " Please note this is a pre order and the stock will be available only by early May , " . So again I waited till the end of May-early June to contact them again and was told it had arrived at their shop and would be sent out. And I would receive a tracking number . On June 10, I still had not received a tracking number so I called and they sent me the tracking number , and it arrived to me on June 15, 2024. The motorcycle is great so far. The little really enjoys it. His dad has a harley and rides it alot . The grandson loves to pretend and grab the throttle and do engine noises . So when he first rode it, he didn't want to get off it to eat, take a nap, stop for a minute ! ! The motorcycle is awesome so far , but this company not keeping me informed about delay and if or when it was being shipped is what I have a problem with. The said that a email was sent to me about the tracking before I called, but I think when I called on the 10th, that's when they finally shipped it.
But if you want to get one of the cycles for your little ones, it worth the price ! ! Has headlight that turns on, and when they " start it " it sounds like a big bike. I'm glad that I purchased it for him, just wish it would have been a better experience with company selling it. I understand things happen, but to not contact me, that's not how you do business. When I called on the 10, I was going to demand a refund and buy a differnt one from Amazon, that was about the same price .

The $2149 Freddo 48v 4- seater dune buggy that was delivered had a crack in the back floor board !!! At first they were emailing me back and forth, I sent pictures of the crack the box it came in and the pallet it was delivered on!!! Then I hear nothing back!!! Unprofessional and a total rip off in my opinion!! And the picture of the crack was taken as we were putting it together so they knew it had not even been used!!

I broke the steering wheel on my grandsons power wheels truck. The staff was instrumental in helping me locate a new one and get it to me quickly so my grandson could drive his truck. I am truly grateful

Propmt, delivery was on time

I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot say enough good things about the service I received. A member of the support team FaceTimed with me initially to troubleshoot and continued to FaceTime with me and ship replacement parts at no expense to me until we found the problem. I am happy to say the car now starts, and my sons couldn’t be more excited!

On time delivery! Easy to put together! Great little vehicle for our 4 year old! Easy for her to learn how to drive it!!

Clarity of ordering options and steps, timeliness of response, quality of product.

Excellent product and attention!! Glad to know I found it and the service experience was fantastic!