Glad I could find this dust boot as Ford only sells the whole drag link with boots installed. Shipping was slow as I think this part was back ordered, the website made no mention of this, but it shipp... Voir plus
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Warning Warning Warning.... read the fine print in return policy. Item ordered was incorrectly listed on web site and with generic DuaParts picture. Called Customer Svc number before ordering and they... Voir plus
L'entreprise a répondu
Purchase parts on line, correct parts, quick delivery, instead but haven't used it yet. Nice packaging delivered with no problems.
L'entreprise a répondu
Part wasn’t available but then duaparts recommended another one and i ordered that one which was compatible and now its working perfectly on my truck. Thanks duaparts.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Duaparts, your go-to source for all your heavy-duty parts needs. We specialize in providing high-quality parts for heavy-duty trucks, trailers, and other heavy equipment. At Duaparts, we are committed to providing our customers with the best products and service possible. Our team of experts is always available to help you find the right parts for your equipment, answer any questions you may have, and provide expert advice to ensure that your equipment runs at its best. Thank you for choosing Duaparts for all your heavy-duty parts needs. We look forward to serving you and becoming your trusted partner in the heavy-duty parts industry.
Coordonnées de contact
Etats-Unis
- 8554948822
- info@duaparts.com
- duaparts.com
4,1
Bien
49 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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The customer service guy was very helpful.
The customer service guy was very helpful and easy to work with. He let me know that one of the parts was not available but other part was. This was awesome.
18 novembre 2025
Réponse de Duaparts
Thank You Dhanansree
P The only thing I’d have to say is you…
P The only thing I’d have to say is you need to deliver a little faster?
24 novembre 2025
Réponse de Duaparts
Thanks for your feedback Mitchell. Your order was placed on Nov 21 and shipped the same day, even faster than our promised 2-day we replied to you. The 5-day transit to California is normal for UPS, and shipping speed after pickup is outside our control. We appreciate your business and hope to get 5-stars next time :)
Could not find this part anywhere
Could not find this part anywhere, so glad I found DUAPARTS.com
20 novembre 2025
Réponse de Duaparts
Thank You Bob
I will use this company again
I will use this company again, there was a glitch in the order. One of my items did not make it with the original order. They sent me an email said they would do their best to fulfill it as quick as they could. I sent them an email they corresponded back with me in a timely manner. My order was filled five days later as far as I’m
concern great job. I will use them again. I have my parts to complete my project. Good customer service five stars.
Thanks
5 novembre 2025
Réponse de Duaparts
Thank You Dan
Réponse de Duaparts
Thank You Tom
BAD CUSTOMER SERVICE !!!!!!!
I DON'T LIKE TO WRITE REVIEWS PERIOD BUT I NEEDED TO DO THIS ONE.
ORDERED THE PART AND IT WAS WRONG !!!!!
TRIED TO CALL SO MANY TIMES BUT NO CALL BACK IN 29 DAYS !!!!
I HAD 30 DAYS TO RETURN THE PART !!!!
ALSO, EMAILED THEM, THEY REPLIED AND INSTRUCTED ME TO GO TO THEIR WEBSITE AND RETURN IT BUT I NEEDED TO GET THEIR RMA NUMBER IN ORDER TO RETURN.
I WENT TO THEIR WEBSITE AND THERE WAS AN ERROR AND COULD NOT MAKE THE RETURN, THAT'S WHY I KEPT CALLING BUT NO ANSWER AT ALL !!!
THAT'S A BAD CUSTOMER SERVICE AND A BAD BUSINESS IN MY OPINION.
NOW I AM STUCK WITH A PART I DON'T NEED AND THEY JUST DON'T CARE ABOUT YOUR MONEY !!!!
BE AWARE !!!!
3 novembre 2025
Avis spontané
Réponse de Duaparts
We take customer service seriously and always handle returns according to clear, fair policies. However, it’s important to be honest about what actually happened.
You placed an order on October 5 and first reached out on October 16 to return it. Within one hour, our team responded with clear instructions on how to initiate a return directly through our website — a process that takes just a few minutes.
After that message, no reply, no return request, and no follow-up were ever made until nearly a month later, on the final day of the return window. Our email and call logs confirm that there were no additional attempts to contact us during that time.
Today, the customer called multiple times within a few minutes while we were assisting other callers, and we responded shortly after by text to address the concern again.
It’s disappointing to see a review that misrepresents the facts. We expect the same honesty from customers that we demonstrate every day. We responded promptly, provided clear instructions, and followed our return policy exactly as stated.
Our company operates with integrity, respect, and transparency — and we ask for the same in return.
Great experience
Correctly listed parts, great pricing, shipped quicker than expected
12 septembre 2025
Réponse de Duaparts
Thank You Jason
Quick delivery and responded the same…
Quick delivery and responded the same day order placed to let me know one was on backorder. They asked if I wanted to proceed with other part and offered a discount for inconvenience.
20 octobre 2025
Réponse de Duaparts
Thank You Bob
Réponse de Duaparts
Thank You Jose
Réponse de Duaparts
Thank You Robert
Réponse de Duaparts
Thank You Bruno
You sent me the wrong item and I have…
You sent me the wrong item and I have been trying to call you and I have left several messages and no calls returned I would rate a zero if it was available
15 août 2025
Réponse de Duaparts
It’s fascinating that you claim we sent you the wrong item. The reality is:
1. You ordered an OEM Freightliner drain valve.
2. We shipped you exactly that, within the normal UPS Ground delivery window.
Later, you admitted in writing: “When I ordered the drain valve I assumed it would come with the cable attached.”
So the problem wasn’t that we sent the wrong part — it’s that you assumed it came with something it never has, and that was never advertised.
We take pride in providing genuine OEM Freightliner parts and timely service to thousands of customers who appreciate accuracy and honesty. If your way of doing business involves making false claims and leaving misleading reviews, then you are right — we’re not the right company for you, and we don’t want your business.
Good quality air dryer
Good quality air dryer. Came well packaged. Price was competitive but shipping seemed high. I just wish I could remove my old air dryer that seems to be stuck…
6 juin 2025
Réponse de Duaparts
Thank You Jacques
Part wasn’t available but then duaparts…
Part wasn’t available but then duaparts recommended another one and i ordered that one which was compatible and now its working perfectly on my truck. Thanks duaparts.
30 mai 2025
Réponse de Duaparts
Thank you Benard
Réponse de Duaparts
Thank you for your feedback Scott. We apologize for the delay and appreciate your patience. We're glad the part arrived safely, and we're always here if you need anything further.
The parts were a good price and shipped…
The parts were a good price and shipped in a reasonable amount of time.
26 avril 2025
Réponse de Duaparts
Thank You Steven
Réponse de Duaparts
Thank You Gus
The customer service knew what I needed…
The customer service knew what I needed and he was able to deliver overnight as we were stranded without the part and the part is rare to get. Thankful for business
18 avril 2025
Réponse de Duaparts
Thank You Chuck
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