duck.design Avis 94

Emailed a fairly lengthy brief with all the details of what is needed, an email was the correct way to go due to the amount of details in the email.

Had a reply with a request that I book a call on their website, so I do this, I notice on the booking link it says phone call but also mentions a zoom link. Why do I need a zoom call? why do I need a call at all. So in the booking notes I write, cannot use zoom link so only confirm the phone call if it's via telephone as I will be working.

Had a reminder an hour before and also an email asking who I had contacted prior and how I heard about them... surly this irrelevant information could have been asked during the call.

Call time came and after making sure I was available (delayed starting a job) no body rang. Absoloute waste of time.

"Edit to follow up your reply"

Absoloute rubbish, if you had not recieved my intial enquiry how did you manage to reply to it?

You emailed me to ask to book a phone appointment, which I did and I specifially wrote in the notes section that if it was anything other than you ringing me via phone call I would not be able to attend as I was at work. Turns out you didn't read that either as you sent me a zoom link. You need to work on your comms.

Duck Design has been a trusted partner for the CHAMPS/Ultimate GM team. From video and motion design, to graphic design, and all of our branding needs, Duck Design has been there, with fast turnarounds, and top notch quality. We are excited to continue our work with them, and taking our brand to the next level.

Roy Weiss
Director of Marketing
CHAMPS

Great work and clear communication with the team. The team tries to accommodate to different potentials requests and tailor to your ask.

Working with Duck has truly been a very positive and pleasant experience! Their team of designers were very efficient, productive and they delivered their work very quickly! Also, the overall team was very cooperative and clear with communication, which made the workflow really smooth! We are happy with the results of their work, and would approach them again for future upcoming projects!

10/10 Designs, Will work again in the future.

I had given Duck Design a 5 star rating but I am cranking it down to 2 for a number of reasons. I would give them a one if not for the quality of the designs... My complaints are on the business and process side.

1. During my last month with them there were days when nothing got done. at all. I asked to have those days credited and they offered to credit me the days after I renewed...

2. I had a designer completely drop the ball on a project. What should have taken 2-3 back and forths took 5-6 where he was simply not doing what was given to him. I.E. designing to the specifics of a postcard template. It wasn't until he "completed" the project that I realized that he hadn't done the design to the template costing another day. I asked to get a couple of days credited for this as well and they said they would add them to the next month when I renewed...

3. After dropping the ball and not crediting me for work that wasn't done I decided to leave. I had specifically told the designers that I wanted the editable .ai or .indd files attached to the Trello card which was frequently not done. When I started to move everything over to a new firm (kimp.io) I discovered that the designers lost the editable versions of my work. There were numerous assets that the main designer simply couldn't find. I had the deliverable in PDF but can't make changes. With Kimp.io every single deliverable has the .ai file with it so nothing gets lost... so simple and obvious a fix... I asked them for a partial refund and the business development guy (Artem) simply ghosted me so I decided to change this review to warn others.

Original Review
I have hired Duck Design for a number of projects. The business model is really innovative (all you can eat design) and the results are amazing. You can see their work in my book: "Government" - The Biggest Scam in History... Exposed!

Worked with them on a several projects , and we are happy with the quality of work. They delivered everything on time and they are very responsive.

We had a bit of a slow and bumpy start, but after changing the designer on their side everything went in a very good direction. The designers were talented and easy to work with.

Nice service, definitely recommend.

A very good desighn comany.
But more important very easy to work with.
5 stars ⭐️⭐️⭐️⭐️⭐️

Working with this team has been an absolute breeze, we have an ongoing project and they have been in every way very cooperative and time cautious. I would recommend working with them for whatever you may need.

I enjoy working with Duck Design, often I do feel that the designers are a little inexperienced and require a lot of information and direction to get started. The on-boarding process and access to information and setup was also lacking. They are a team of designers who are eager to work hard and keep trying until they hit the brief.

They were able to incorporate everything we wanted into the website and they gave us a full, custom website.

I have ordered for video editing and motion design and i was pleasantly surprised, the designers are very thorough and don't bother me a lot. So far i am quite satisfied with the performance. Would recommend.