Great Customer Service.
Great Customer Service.
Package shipped to Germany. Small Problems were resolved instantly, generally great support team. I would buy again.
23 juin 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
World's thinnest leather wallet -- a modern classic recommended by The Times! Free worldwide shipping with 100% guarantee. [Update: Your feedback led to clearer shipping delay communication.]
Coordonnées de contact
Pays-Bas
- dunwallets.com
3,6
Moyen
16 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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DUN Wallet is oprecht DUN!
DUN Wallet houdt zich aan de afspraken, erg fijn. Kreeg de portemonnee op tijd en keurig geleverd. Onder de indruk van de kwaliteit: super dun en zacht leer. Erg blij.
18 juin 2026
Avis spontané
1 year review
I’ve had the Wallet for more than a year. It still is the best one I ever had.
17 juin 2026
Avis spontané
I love this wallet
I love this wallet. I bought it about 8 years ago, and the quality is still top-notch. Communication was great, the value is excellent, and the design is superb. I love it.
I recently bought the new Kei Daypack (a different brand, but with the same development team) and was surprised to see the negative reviews. In my experience, these reviews don't reflect reality, as I have had a completely different experience.
17 juin 2026
Avis spontané
De DUN wallet werd snel geleverd
De DUN wallet werd snel geleverd. Ik ben ook erg onder de indruk van de kwaliteit van de portemonnee. Echt mooi leer en inderdaad lekker dun.
17 juin 2026
Avis spontané
SCAM!!!!
Hab eine wallet bestellt und zurück geschickt. Kontakt wurde abgebrochen, mir wird nicht mehr geantwortet, ich habe kein Geld zurück bekommen und werde ignoriert!!!! Anwalt wird eingeschaltet
15 mai 2026
Avis spontané
No shipment info, terrible communication
No info about shipment even within Europe. It should take 2-3 business days but still did not receive the wallet after 3 weeks and they did not respond to my email.
6 février 2026
Avis spontané
Ordered a wallet on January 3rd,2026…
Ordered a wallet on January 3rd,2026 and received a notification that it shipped a few days later. Still haven't received it, and have sent two requests for info with no response. Will be filing with the Dutch equivalent of BBB today.
2 janvier 2026
Avis spontané
The Best Wallet I have ever had
I ordered two wallets from Dun and they are absolutely beautiful, in fact better than advertised! The wallets are top quality which is obvious when you hold them in your hand and they almost melt away with the high quality leather. I strongly recommend Dun wallets not only for the quality of product but for customer service. The Holidays cursed my delivery which got lost and without question two more wallets were expressed to me. A+++++
12 janvier 2026
Avis spontané
Keine Sendungsnummer aber trotzdem zügige Lieferung
Ich hab mich extra angemeldet um hier eine Bewertung für DUN Wallets abgeben zu können. Die bisherigen Bewertungen kann ich nur teils bestätigen. Es gibt keine Sendungsnummer das stimmt ja. Was ich gesehen habe, kamen die Bewertungen teils aus den USA, was logischerweise zu langen Lieferzeiten führt. Vom Support kann ich nichts sagen. Ich selbst habe am 03.08 bestellt. Einen Tag später kam die Versandbestätigung (wie gesagt ohne Sendungsnummer - deswegen auch den einen Punkt abzug). Das Wallet kam dann heute am 07.08 per Post an. Also 4 Tage nach Aufgabe der Bestellung - wie gesagt nach Deutschland. Qualität auf den ersten Einblick positiv. Langzeit wird sich dann zeigen.
7 août 2025
Avis spontané
Réponse de DUN wallets
Hi! Thank you very much for your thoughtful review. Putting shipping issues in perspective doesn’t really feel like our place, so great that you went this length to share your experience. People often don’t get to read this.. Hope the quality of your DUN wallet held up as it should. Sjoerd — DUN
Item shipped but no tracking
Bought a wallet on 28 January and received an update that it was shipped on 30 January. I emailed them on 9 February asking for a tracking number and am waiting for a response. I'm praying it arrives in time for Valentine's Day, as I bought the wallet as a gift, but I don't have high hopes after seeing the other reviews on Trustpilot.
10 février 2025
Avis spontané
Réponse de DUN wallets
Hi Jarlene, we hope that your shipment to Singapore did arrive in time for Valentine’s Day. We didn’t receive a response after our last email and are truly sorry for the shipment delay. Sjoerd — DUN
DISGRACEFUL CUSTOMER SERVICE
I had ordered a wallet from DUN a week ago. I paid 70 dollars for their wallet. If my order isn't received by this by tomorrow, I will be resorting to legal ways through my personal attorney.It is very disgraceful you order something and you dont even have a tracking update as to where it is. YOU HAVE NO UPDATES AT ALL!!! I will make sure to put this review everywhere for people to avoid buying from there. This is not a good outlook on them at all!!! I emailed and still NOTHING!!!
15 janvier 2025
Avis spontané
Réponse de DUN wallets
Hi Shenaya, apologies for the frustrating experience. It’s simply unacceptable from our end that you were left feeling this way even after we issued a refund. We did learn from your case, so thank you for your feedback. Sjoerd — DUN
UPDATE Paid for two wallets - got one. No communication
UPDATE: Finally heard from them over a month later.
Looks like there will be resolution.
Paid for two wallets. One arrived weeks later with no information/updates about arrival.
Emailed a week ago for a refund/return for both and have heard nothing.
10 décembre 2024
Avis spontané
Réponse de DUN wallets
Hi Phil, we took learnings from your experience to be better staffed during peak holiday shipments. Thanks for sharing your feedback. Sjoerd — DUN
Ordered since March 29th 2024
Ordered since March 29th 2024, haven’t received yet and no email was sent for delay. I have sent twice an email to helpdesk and still it answer. That looks to me like 1st class fraud!!!
28 avril 2024
Avis spontané
Réponse de DUN wallets
Hi Christos, since we didn’t hear back from you since our last email we assume that your DUN wallet finally arrived in Greece. We understand the frustration when it’s unclear why a shipment is delayed. Apologies that we weren’t responsive enough. Sjoerd — DUN
Excellent quality and value.
Excellent quality and value.
Delivery went smooth without any problems
9 octobre 2023
Avis spontané
Réponse de DUN wallets
Hi Hamed, thank you for leaving us this review! Good to hear that all went smoothly. Sjoerd — DUN
Poor customer service faulty product.
I ordered the DUN Slim from DUN.
First, you should know that the card holder does not come with the Wallet and must be ordered separately.
Second you should know that the "hidden pocket" which should open when squeezed does not. One must fiddle with both hands.
Third, good luck if you want to return a product. I emailed DUN to ask for a refund. Received a reply saying return no problem but asking for my feedback. I reported my concerns and since then radio silence. No return instructions or money back.
Expensive wallets. Poor customer service.
1 juillet 2023
Avis spontané
Réponse de DUN wallets
Hi Jessica, first of all thanks for taking a chance on our most innovative DUN Slim and sharing your thoughts with us. We addressed these issues in the meantime.
Secondly, apologies for the brief radio silence: we did end up providing a full refund. It is our aim to make everyone happy with their DUN wallet and if not we always accept returns to our return addresses in the US and the Netherlands. Sjoerd — DUN
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