I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it... Voir plus
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Lisez les avis des autres
I experienced some difficulty in choosing the correct items to use. I called the help line provided by E-File and spoke with an extremely helpful person named Sadiqua (hopefully I spelled correctly).... Voir plus
Where do I began, my federal form was filled out incorrectly by me; not being experienced this happens. So, I received multiple rejections notifications from the IRS. In the many attempts I made to co... Voir plus
Free does not mean free. However, it is cheaper than other options, especially if you find coupon codes which seem to be common online. Also, they seem to be able to file online more easily than oth... Voir plus
À propos de l'entreprise
- Logiciel de préparation de déclaration des taxes
- Conseil en déclaration fiscale
- Service de préparation des déclarations fiscales
Informations provenant de diverses sources externes
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Coordonnées de contact
32082, Ponte Vedra Beach, Etats-Unis
- e-file.com
4,2
Bien
384 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy and Fast
14 avril 2026
Avis spontané
I liked the price
I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it doesn't tell you what to do when you press the wrong button.
15 avril 2026
Avis spontané
Easy access
Very user friendly and the email availability and response were helpful
15 avril 2026
Avis spontané
Scam. Bait and Switch.
Scam! Says its free but its not. I filled out the info to file for extension and pay my taxes and when I hit submit, it charged me !!!! Pure bait and switch. And thafter I chose the basic option, which they said was free in the beginning.
15 avril 2026
Avis spontané
Réponse : E-file.com
We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.
Not user friendly if you have sales from like an eBay account
The format is reasonable, but if you have a tiny eBay business, good luck if you make a mistake! Schedule C doesn't appear to be deletable once you have it.
Considering how many people have small online sales on sites like eBay, there needs to be a separate guide that is clearly listed. I was guessing at
I had to print everything out, both State & Federal forms, and send these via snail mail in order to get rid of a simple mistake.
15 avril 2026
Avis spontané
Réponse : E-file.com
Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.
I can’t tell if my extensions are approved, am I being billed $34.95 for nothing
I can’t tell if my extensions are approved for the state… or am I just being billed $34.95 for nothing.
15 avril 2026
Avis spontané
Réponse : E-file.com
You posted this for the wrong website/service. We are www.E-file.com, and do not charge $34.95 to file an extension (the fee for this is far less on our website and includes free software to prepare a 1040). Please double check your confirmation emails/credit card receipts and move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
software is hard to follow
software is hard to follow. will not stay backedup. charges for everything incl printing. 4+ hr on hold to reach CS then still didnt solve problem. issues addressed by CS the option keys were not available on computer. DO NOT USE THIS SERVICE
15 avril 2026
Avis spontané
Réponse : E-file.com
It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Very poor explanations in the help…
Very poor explanations in the help sections. I won’t use it again
14 avril 2026
Avis spontané
Réponse : E-file.com
We apologize that you did not find the explanations in our help section sufficient. We have requested information from you through TrustPilot, to try and assist you further, but you did not respond. Our Basic (free federal) version includes online & email support. Our Deluxe and Premium versions include telephone support whenever you have a question. Unfortunately, it does not sound like you utilized any of these.
BEWARE OF THIS SCAM
you pay for the filing with your refund that they calculated instead of risking using your credit card they charged me $64.85 for that service!!!!!! Never use this or any e filing they are just a scam to get even more money from unsuspecting public who are overwhelmed by the current government changing the process of doing your taxes!!!!!!!
8 avril 2026
Avis spontané
Réponse : E-file.com
It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
We feel BLESSED to have known about E-FILE !
We feel BLESSED, to have known about E-File, as it was not listed in search for companies to file with.
They truly know their stuff, and make it easy to
get through the process.
Glad we took the premium, this year, as we felt
uncomfortable dealing with all of this year's changes..
So we did end up calling, near the end and got the most wonderful women, who was so knoweldgeable, quick witted, patient and kind...
it made it all worth while, to be able to talk to her and allow her to guide us to the end
It was worth every penny we paid, which was much less than the others asked for ( Husband said one of them wanted $500 ! )
We feel like E-File is our HOME, when it comes to tax time... :<))
I do suggest at the least to take the Delux for $25.49
It only takes a minute or so to be talking to someone who can answer any questions you have.
Filing taxes can be stressful, for most people, and they DE STRESS the time spent.. !!
Now we can rest easy, knowing exactly what to do next year ~ God Willing ~~~
23 mars 2026
Avis spontané
Simple and convenient.
13 mars 2026
What an amazing talent you have with…
What an amazing talent you have with the knowledgeable and kind Sadeqa. She was the most professional person I have spoken with who made the navigation of your site carefree and diligently and carefully answered all questions and provided solutions. Thank You
12 mars 2026
Avis spontané
Software is really easy to use which…
Software is really easy to use which makes doing my taxes not completely a chore.
28 février 2026
i had a great surprise when i wasted…
i had a great surprise when i wasted more than 3 hours thinking it was going to be free but at the end they charged me 89 dollars
8 mars 2026
Avis spontané
Réponse : E-file.com
Thank you for providing us with information through Trustpilot so that we could investigate this further.
Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.
The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.
There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.
As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.
Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.
she is knowledgeable and thoughtfull,
she is knowledgeable and thoughtfull,
great experience for my trouble shooting
6 mars 2026
Avis spontané
e-file failures
For two years now, I am very disappointed in e-file. 2024 Tax return rejected once received by the IRS, due to "signature verification failure" and 2025 for "additional required documentation failure" due to my overtime exemption. NEITHER TIME did e-file contact me about problems in either case, and both times, I had to find out from the IRS. I will never use this site again.
6 février 2026
Avis spontané
Réponse : E-file.com
I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.
God morning
God morning
I would like to recomend Raven for her nice work very courteus and willing to help.
Thank you very much RAVEN
3 mars 2026
Avis spontané
Simple and fast
1 mars 2026
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