I ordered their knife as part of a buy one get one promotion hoping to send the second knife to my daughter as a gift. They marked it as shipped, charged my card, and I have not received tracking or... Voir plus
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Lisez les avis des autres
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me throu... Voir plus
L'entreprise a répondu
In these trying times, economically, home baking has two advantages: You can control what ingredients to use to cater to your needs and shop around for the price of ingredients to fit your budget. Hav... Voir plus
L'entreprise a répondu
I give Earthly Bliss five stars, even though I didn't receive my order. It was complicated. My first order got lost in the mail, and the company quickly sent another. Unfortunately, shipping isn't wha... Voir plus
L'entreprise a répondu
4,0
Bien
325 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Customer Service
I had a question about my order and I received a very prompt and courteous response. Thank you!
23 janvier 2026
Avis spontané
Réponse de Earthyblissco
Hi there!
Thank you so much for taking the time to share your experience! It was truly my pleasure to help you out with your question.
We know your time is valuable, so we always strive to be as quick and helpful as possible. Knowing that you felt well taken care of really means the world to our team!
Please don't hesitate to reach out if anything else comes up while you wait for your order.
Warmly,
The knives are as advertised
The knives are as advertised and quite sharp! It was not clear to me that the materials provided were electronic and I didn't know the extra blades I ordered were in one of the boxes. Overall very happy with the product and the customer service team. Very responsive and cordial.
22 janvier 2026
Avis spontané
Réponse de Earthyblissco
Hi Joe!
Thank you so much for the kind feedback! I am thrilled to hear you are happy with the quality and sharpness of your new knives.
I truly appreciate you mentioning the confusion regarding the electronic materials and the placement of the extra blades. We are always looking for ways to make things clearer for our customers, so I will definitely share your experience with our team to help us improve our packaging and instructions.
It was a pleasure assisting you, and we are so glad to have you as a customer!
Warmly,
I ordered this bread knife for myself…
I ordered this bread knife for myself and my daughter who bakes bread. We love it! Had a small issue with receiving the free downloadable gifts which when I contacted them, Sarah immediately responded and emailed the gifts to me.
Love the company and love the knife!
Sandra
11 janvier 2026
Avis spontané
Réponse de Earthyblissco
Dear Sandra,
Thank you so much for the lovely review! I am so happy to hear that both you and your daughter are enjoying your new knives. It was truly my pleasure to help you get those digital gifts into your hands.
Knowing that our tools are being used by two generations of bakers in your family really warms my heart. Thank you for being such a wonderful part of our community!
Warmly,
Amazing products and phenomenal support
Amazing products and phenomenal support
14 janvier 2026
Avis spontané
Réponse de Earthyblissco
Dear Jacqueline,
Thank you so much for your kind words! It makes me so happy to hear that you are loving our products and that you had a great experience with our support team.
We truly care about our community of bakers and your encouragement means the world to us. Thank you for being a part of Earthy Bliss!
Warmly,
The bread slicer worked as advertised
The bread slicer worked as advertised. It is a little more challenging once the bread is a day or two old.
25 décembre 2025
Réponse de Earthyblissco
Dear Ronald,
Thank you so much for your feedback! I am so glad to hear that your bread slicer is working exactly as advertised for you.
I completely understand that those day-old loaves can be a bit more of a challenge as the crust gets firmer. A little tip that might help is to use very long and light sawing motions without pressing down, letting the serrations do all the work.
We truly appreciate you choosing Earthy Bliss for your kitchen. Happy baking!
Warmly,
A Christmas gift.
I purchased the bread knife bow for a Christmas gift for my wife, only to find out that she already has one! Sarah at earthybliss made the refund process a breeze. The customer service at earthybliss is amazing. I urge everyone to support this small business, you will be so glad you did!
19 décembre 2025
Avis spontané
Réponse de Earthyblissco
Dear Customer,
Thank you so much for your incredibly kind words! I am so happy I could help make the return process smooth for you. While we were sad the gift didn't work out this time, it was truly a pleasure assisting you.
We are so grateful for your support of our small business and for your wonderful recommendation to the community. It means the world to us!
Warmly,
bread and butter
I have purchased the sourdough bread knife and it is amazing. Its like a hot knife through warm butter. Haha
Game changer for slicing our freshly baked sourdough.
I have also received a few recipe ebooks that are amazing. The up and coming company has a huge future. Thank you
7 janvier 2026
Avis spontané
Réponse de Earthyblissco
Dear Todd,
Thank you so much for the wonderful review! Your message truly made my day. I love the hot knife through warm butter comparison. There really is nothing like an effortless slice when you have worked hard on a beautiful loaf.
It makes me so happy to hear that the recipe ebooks have been a hit in your kitchen too. We are so grateful to have you in the Earthy Bliss community and appreciate your kind words about our future.
Warmly,
Great product
Great product, fast delivery and awesome customer service. They even replied to me on Christmas Day! Highly recommend.
25 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Tom,
Thank you so much for the wonderful review! It truly warms my heart to hear that you had such a great experience with our products and service.
We know how important those holiday details are so I was more than happy to jump in and help out on Christmas Day. Knowing that we could be there for you when you needed us makes everything we do worthwhile! As a small business we truly value your support and your kind recommendation means the world to our entire team.
Warmly,
Above and beyond customer service
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me through every step and walked me through the refund process!! They are so kind and I love knowing I am supporting a small business while fueling my bread making needs. The knife itself is amazing. I love how clean it cuts and how conveniently it can be stored. Can’t recommend enough.
28 novembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Mary,
Thank you so much for these incredibly kind words. Reading your review truly brought a smile to my face. :)
We know that technical glitches can be so frustrating, and it was truly our pleasure to walk through it with you. As a small business, we care deeply about every single person who supports us, and knowing that we could turn a difficult situation into a positive one means the world to our entire team.
I am so happy to hear that you are loving your bread knife and that it’s helping you create beautiful slices in your kitchen. Thank you for being such a wonderful part of the Earthy Bliss community!
Warmly,
Great customer service!
After thinking I didn't receive the ebooks,Sarah promptly sent them to me directly and saved me the time if searching through my emails. She stayed in touch with me to make sure I didn't need any more assistance. Great customer service! I look forward to giving the bread knives and ebooks to my daughter- in-laws for Christmas. Thank you Sarah!
18 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Barb,
Thank you so much for your glowing 5-star review! It was truly my pleasure to help you get those eBooks sorted quickly so you could focus on the joy of the holidays instead of searching through your inbox.
It honestly warms my heart to know that our knives and guides will be part of your Christmas celebration with your daughters-in-law. There is something so special about gifting tools that bring people together in the kitchen!
Thank you for your kindness and for being such a wonderful part of the Earthy Bliss community. We wish you and your family a very Merry Christmas!
Warmly,
Got the package but took awhile.
Ordered the bow bread knife as a present for a dear friend who is a seasoned sourdough baker. She loved the knife!
My issue was the time and tracking of the package which was addressed quickly. They worked with me until the issue was resolved. Ms. Sarah Jackson was extremely kind and courteous. Definitely an asset to Earthly Bliss. Highly recommend this company but be aware of the shipping and tracking logistics.
Marsha Rubinstein
2 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Marsha and Scott,
Thank you so much for your honest and heartfelt review! It truly means the world to our small team to hear that your friend is already loving her new bow knife. There is no better compliment than the approval of a seasoned sourdough baker!
I also want to sincerely thank you for your patience regarding the shipping. I know how stressful it can be when tracking doesn't update as it should, and I am so glad I could be there to help guide the package home to you. Your kind words about our support really touched my heart; it was truly my pleasure to work with you until everything was right.
We are constantly working to improve our logistics so that our shipping can be as sharp as our blades, and we appreciate you sharing your experience to help us grow.
Happy baking to your dear friend!
Warmly,
My knife is AMAZING!!
My knife is AMAZING!!! I had a few questions with the delivery of my order and their customer service was SO friendly and responsive, and never made me feel silly for asking my questions.
17 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Jennifer,
Oh, your message just made my day! "AMAZING" is exactly what we love to hear. 😊
Thank you so much for the kind words about our support. Please never feel silly for asking questions—that’s exactly what I’m here for! We know how important it is to feel confident about your order, and I’m just so happy I could be there to help you through the process.
It truly warms my heart to know the knife found a happy home with you. I hope it makes every loaf of bread feel like a special occasion!
Warmly,
100% satisfaction
Product was delivered timely, in great shape and the delivery included all it was purported to. I sent an email with a question, had a conversation with Sarah in customer service and was completely satisfied with her response. She was very eager to help. I would definitely order again.
11 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Evelyn,
Reading this truly made my heart swell! Thank you so much for your incredibly kind words and for sharing your experience.
It was such a pleasure chatting with you, and I am so glad I could help answer your questions. As a small team, we put so much love into making sure every package arrives perfectly and that every customer feels heard. Knowing that you are 100% satisfied and would order from us again is the highest compliment we could ever receive!
We are so grateful to have you in the Earthy Bliss community. I can't wait to see you back in our shop in the future!
Warmly,
Quick shipping and better…
Quick shipping and better communication. Package tracking info was very up to date through the delivery process. Customer service was very responsive and helpful.
16 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Jeff,
Thank you so much for taking the time to share your experience! It truly makes our day to hear that our tracking and communication hit the mark for you.
We know how important it is to stay in the loop when waiting for a package, so we’ve worked hard to make sure our updates are as smooth and responsive as possible. Hearing that you found our team helpful is the best feedback we could ask for!
We hope you're loving your new items and that they make your time in the kitchen even more enjoyable.
Warmly,
Customer service excels!!
What started as a unsolvable problem for me as a consumer became an opportunity for Earthy Bliss to show their customer service is A-1. They advertise that most customer service issues are addressed within 24 hours… trust them, they’re here to help you have the best experience you can have while shopping Earthy Bliss.
15 décembre 2025
Avis spontané
Réponse de Earthyblissco
This review truly brought tears to our eyes! Thank you so much for sharing your experience and for trusting us to turn things around.
At Earthy Bliss Co., we know that things don't always go perfectly, but we believe that's when we have the best opportunity to show our customers how much we truly care. Knowing that we could turn an "unsolvable" problem into a positive experience for you means everything to our small team. Your trust is the greatest gift we could receive this season!
Thank you for being such an amazing part of our community. We are always here whenever you need us!
Love my knife, and the customer service
Love my knife, and the amazing customer service!! Sarah was such a help with my order. I will buy again in the near future. 😊
16 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Karen,
Oh, you just made my entire day! Thank you so much for the incredibly kind shout-out. 😊
It was such a pleasure helping you with your order, and I am over the moon to hear that you’re loving your new knife! Knowing that our tools have a happy home in your kitchen—and that you had a great experience with us—is exactly why we do what we do.
We can't wait to welcome you back whenever you're ready for your next find. Until then, happy baking and enjoy those perfect slices!
Warmly,
Customer service
We haven’t used the knife yet, but the customer service has been superior. I reached out twice because I had questions. Customer service means a lot!
12 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Nancy,
Thank you so deeply for this wonderful review! It honestly made our day to read your kind words.
As a small business, we take great pride in being here for our customers, and knowing that our support meant a lot to you truly validates all the heart we put into what we do. We can’t wait for you to finally give your knife its first "test slice"—we have a feeling you’re going to love it just as much as we loved assisting you!
Happy baking, and thank you for being such a lovely part of the Earthy Bliss community!
Warmly,
Received my bread knives in a timely…
Received my bread knives in a timely manner and communicated well with the sender
12 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Barbara,
Thank you so much for the 5-star review! It truly warms our hearts to know that your knives arrived safely and that you felt well-supported throughout the process.
As a small team, we strive to keep our community updated every step of the way, and hearing that our communication hit the mark means the world to us. We hope those knives bring a lot of joy (and perfect slices!) to your kitchen for a long time to come.
Happy baking!
Warmly,
Only received half my order and no response from company
I ordered 3 items-a knife and 2 bread bags. Included was a free book.
I received the knife very quickly but not the bags. When I ordered, the knife appeared to be a separate shipping from the bags and the book.
The tracking order on the bags say they were delivered at the same time as the knife.
I did not recieve them. I have emailed the company twice with no response. Their website states they will replay within 12-24 hours. It has been over 48 hours and 2 emails. There is no phone number to call. Very disappointing- this is a Christmas gift and now I am out the gift and apparently the money I spent on this. Will have to shop elsewhere and hope it gets here on time.
Their products might be good but zero customer service.
1 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hi Becky,
Thank you so much for the feedback & I truly apologize for the frustration and inconvenience you’ve experienced. I completely understand how disappointing this must be, especially with the holidays approaching.
We’ve searched our email inbox but haven’t been able to locate any correspondence under your name. Could you kindly provide your order number or the email address used when placing the order? Once we have that, we’ll reach out directly and make sure your missing items are properly tracked and resolved as quickly as possible.
We genuinely appreciate your patience and understanding, and we want to make this right for you.
Warm regards,
Total scam
Total scam, exact same situation as others. Tracking number says that USPS seized the package. No response from company!!
1 décembre 2025
Avis spontané
Réponse de Earthyblissco
Hello Liesl,
Thank you so much for sharing your experience — I truly appreciate your feedback, even though I’m very sorry it wasn’t a smooth process. We completely understand how frustrating this must feel.
Please know that we have already reached out to you via email to address the situation and provide support for your order. We genuinely want to make this right and ensure your concerns are resolved.
We truly appreciate you taking the time to leave your review and help us improve — your patience and understanding mean a lot to us.
Warm regards,
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