Easigrass Artificial Grass Avis 391

Product: Good : it’s artificial grass.
Service: Beyond appalling
Recommended Installer: Unprofessional, Unhelpful and Unreliable.
This review is for Easigrass Northern Ireland. Installer: Antrim, Armagh and Down district.
Suggest: Buy the product and get your own installer.
Contacted this company 5th April 2024. Job completed 15th August, 51 hours work. Absolutely appalling service. All communications initiated by me, the customer, for four months in an effort to get the job completed. Plenty of communication from Easigrass NI and their recommended installer when looking for payment four months later but none when I was trying to get the job completed. How embarrassing Easigrass Northern Ireland. I contacted the MD in the London Head Office, the NI franchise office and the UK online complaint contact, when the installer walked off mid job, NO RESPONSE. FYI: The web designers do not do installations. Expectation created on the website does not match the customer experience.
If you have low expectations of service, are happy to be treated poorly, don’t mind giving your hard earned monies away without question, then this is the franchise to deal with.
Was my installation worth it, definitely not.
Would I recommend Easigrass Northern Ireland and their installer : Absolutely not.

Super professional, quick and communicative.
A great product, quick and easy installation. The guys didn’t leave anything behind.
100% recommend!

Really EASI.... The guys were in and out in a brilliant time and fully transparent on costs. We LOVED the outcome!

Great experience from start to finish. Communication from Sunny was excellent, and he was able to get the installation done swiftly at a time that suited us. Would highly recommend!

After a poor installation, the team returned to rectify the installation satisfactorily. Thats good.

Just had our garden project completed to the highest standards by the most amazing team here in Birmingham led by Sanj. It was an absolute pleasure to deal with such polite and professional people. No job was too much trouble for them and they were punctual and did exactly as they promised and completed the job within the time frame given.
They even went above and beyond to clean up after themselves once the job was complete, wish there were more companies out there operating like this.

Thank you so much to Sanj and his brilliant team.

Used Easigrass for a large area in my back garden. Being such a large company I expected everything to go smoothly.

The day before they were due to arrive I hadn't heard from them. I had no idea what time theh were coming, if I needed to be home, what access they needed. So I contacted them and they did reply. I didn't feel I should have had to chase them.

They arrived, granted the weather was awful for the most part of the job and theh did get it done. But the mess they made was horrendous. It took me 3 hours to clean it up. The street was left in such a mess I had to pressure wash it, alongside my garden, empty my hot tub because sand had been blown everywhere. I just had a patio laid and I never had any mess that wasn't dealt with by the installer. I contacted easigrass... they didn't offer to come and sort it.

Whilst laying the grass, they also laid grass over patio slavs which meant my children couldn't open their playhouse door. When I contacted Easigrass, they said they wouldn't deal with it. When I explained actually this wasn't part of the job I booked, they came and dealt with it on the second attempt, after failing to keep the original appointment.

Finally, a month down the line, I had a knock at the door this morning from a local plant company who Easi grass contracted to remove the rubbish etc. They haven't been paid by Easigrass. Over £7.5k Easigrass had from me and they cannot be bothered to pay their contractors! I did not appreciate the intrusion or feeling stuck in the middle of this!

In all honesty, find a small local company to lay your grass. I've got video footage from my cctv of a member of their staff sitting all over my garden furniture with his feet up, picking his nose, and in all honesty the hassle is not worth it for their massive price tag. I've found local small businesses care about their name and reputation. Easigrass couldn't care less, they just roll onto the next massive job with their hand out for payment.

Amazing customer service (had an issue outside of the greas - no ones fault) which was dealt with above and beyond. As for the grass , looks stunning and I am extremely happy with it, Interacted with a few of the workers and the director all of whom were friendly ,professional, hardworking and great at their job. I am more than pleased with the look of the grass and the service I received from the moment I called them .
Thank you Easigrass - highly recommend

It has been a very smooth process with Easigrass. Each member of the team is professional from the quote stage, survey and the install team. The installers really took care and the workmanship seems to be of a very high standard. Thanks in particular to Mason and Jason for all their assistance before the installation and on the day.

Great team. Everyone along the way has been super helpful and easy to communicate with. Love the grass and will look forward to using them in a year for maintenance.

Easigrass you have been amazing!
From the very first phone call to Mason who gave me all the information I needed to make an inform decision on choosing Easigrass, through to the installation guys who were hard working and professional. Thank you all very much for your advise and hard work. I would definitely recommend Easigrass to all my family and friend.

Very prompt and by return e mails when considering using Easigrass. All questions answered.
Date set for installation to suit myself.
Installation was smooth, quick and without fuss. Chaps were courteous and polite clearing up totally post work completed.
Very pleased with pet friendly artificial grass.
Recommend Easigrass.

Easy Grass came on the day and time they specified. Laid the lawn and cleaned around the area. Now I have a perfect looking, beautiful lawn which will not be muddy anymore. Thank you Mason and his team.

Amazing service and end result, my third time using this service.
Super easy quick communications via Whats Up, fast responses, personal dedicated adviser, very professional installers and excellent pre-install site visit to iron out all detail. Consistent reliable service over the years.

We're really happy with how our garden has turned out. We now have a great space for our kids to play in. The lads did a great job, and very pleasant to deal with. We would highly recommend.

From the first contact it was a great experience for us. With having a few dogs we were finding it really difficult keeping our lawn 'presentable'. Neil talked us through the options and came back with a very competitive quote. We instructed them and Jon and his team were with us in a couple of weeks and smashed out a great job.

This was about 5 months ago now and I can say it still looks and feels as good as new.

Highly Recommended.

From the initial consultation appointment with Ben, who explained the installation process very well, to the day of installation and after - all steps and communications have been clear and professional. We are delighted with the service by Easigrass. Highly recommended.

We are so happy with our installation. From quote through to laying, it’s been no hassle and super easy and our garden looks amazing. So happy we went with Easigrass and would recommend them to anyone

Our new garden looks absolutely perfect, the whole experience was very professional. Mason was excellent at answering our questions and taking us through the process. Installation was quick and done to a very high standard. It looks great and worth every penny.

Great experience start to finish and delighted with the finished product. Very professional to deal with and a quality product and quality installation. Highly recommended.