Eastbrook Avis 

499
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with the support team, spoke to Lindsay over the phone to explain what I was looking for and she requested some photos to identify the product, and I soon as I sent her the pictures she ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke to Jake this morning and everything was spot on. The phone was answered quickly, Jake spoke great English in a dialect that I could easily understand. He was able to answer my question almo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Rénovateur de salle de bains
  2. Magasin d'articles de salle de bains
  3. Magasin de radiateurs

Écrit par l'entreprise

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

499 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(499)

15 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Julia our rep goes above and beyond for…

Julia our rep goes above and beyond for our company!
A great selection of quality products with a friendly customer service team and a professional, efficient delivery service.
Julia regularly keeps us updated with brochures and product knowledge and is there to help when needed.
Definately recommend to others!

10 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Shocking Design Oversight – Water Everywhere!

I purchased a walk-in quadrant shower glass and tray combination. However, to my disappointment, when I use the shower (I’m 6ft tall), water consistently splashes out onto the wall and floor outside the enclosure.
Frustratingly, Eastbrook does not offer a compatible flipper panel for this model. When I contacted them to raise the issue, I felt dismissed and was not offered any practical solution or support. I feel that, at the very least, Eastbrook should have offered to replace the shower glass with a more suitable alternative.
Frankly, I’m astonished that this combination is being sold, as it appears fundamentally unfit for purpose - unless it’s intended purely for display and not actual use.

UPDATE: As you can see from their response, it clearly reflects the dismissive attitude I’ve been referring to. It is the supplier’s responsibility to ensure that the product is fit for purpose. This product should never have been made available on the market — and yet, there is still no offer from the company to resolve the issue.

2 juin 2025
Avis spontané
Logo de Eastbrook

Réponse de Eastbrook

Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that you felt dismissed when raising your concerns.

As a wholesaler, we do not sell directly to the public and do not offer a design or specification service. If a flipper panel was required for your installation, this should have been considered at the quoting or planning stage by the retailer or installer. We understand how frustrating this must be, but we are limited in how we can assist unless we are working directly with our trade customer.

However if you email technical@eastbrookco.com they will be able to look into this further for you.

The Eastbrook Team

Noté 1 sur 5 étoiles

Rubbish quality, don't lie

About your message from 19/05/25
'We’re sorry to hear about your experience. All our enclosures and fittings are designed and tested to meet high standards, and when installed as per the instructions, they perform reliably. '
Your fittings are a rubbish, the instructions a joke. Stop selling lies to customers, please

19 mai 2025
Avis spontané
Logo de Eastbrook

Réponse de Eastbrook

Thank you for your feedback.

We’re sorry to hear that you feel this way. While we understand your frustration, we stand by our previous statement and remain committed to the quality of our products.

The Eastbrook Team

Noté 5 sur 5 étoiles

One of our main suppliers

We have worked with Eastbrook for many years now and the service is always top notch from sales, our rep George and our favourite delivery driver Rafal! They have such a vast catalogue of items it's rare to not find what you're looking for.

The bath & radiator ranges in particular is phenomenal. So much choice and every size and shape you could think of.

2 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

A fantastic company to deal with

A fantastic company to deal with. Their products are fantastic. Orders are always on time, there's never any issue in returning or replacing items if issues, which tbf is rare in itself.

2 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Adam Rep

As the title states,Adam is one of the best sales representatives I've had the pleasure of dealing with always going the extra mile and the service is always second to none

29 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Eastbrook is a lovely company to deal…

Eastbrook is a lovely company to deal with, they have an extensive range of products of very high quality.
There delivery is very fast and they always have stock available, their rep Damien is very knowledgeable and helpful, always available to answer any queries.

1 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great products & great people

With such a huge choice of reliable, quality products, you can’t go wrong with Eastbrook. Their freestanding baths make it easy to combine with brassware of any colour. Some products you really have to see in person to appreciate, such as the matt finish on the baths!

The delivery service is top notch too. I’ve dealt with a number of suppliers over the years and Eastbrook’s is easily one of the best.

It’s a real pleasure dealing with Area Sales Manager, Julia Mizon, too. Nothing is ever too much trouble and she truly understands what people in showrooms need to succeed.

I highly recommend!

29 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

I've been using Eastbrook as a regular…

I've been using Eastbrook as a regular supplier of products for years and everything from the quality of the products, the delivery service, along with the after-care support is fantastic. Curtis is brilliant to deal with as my local rep and is also always happy to help.

29 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Curtis our Eastbrook rep - a positive experiance

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile.
Since he has been on board our sales have gone from strength to strength
The quality is good the deliveries reliable and the on line ordering system is easy to use. We would definitely recommend Eastbrook.
Joy and Steve Celtic Bathrooms Ystradgynlais

30 mai 2025
Avis spontané

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