Eastern Leaf Avis 22

Horrible experience. My tree was not delivered and they took the side of UPS instead of mine . Now I lost $70.00 and no tree.

I ordered a bonsai for a gift and not certain how it arrived and the condition but for the next several months Eastern Leaf continued to charge my credit card using different names for the company. I was able to get my credit card company to reverse the charges but am not certain if the cc company every got their money back. Never order from this company as they hav a corrupt business plan.

DO NOT PURCHASE FROM THIS COMPANY. I ordered a bonsai that arrived completely brown/dead. Eastern Leaf’s response? Oh, the fine print on the website says no guarantee on certain curated plants. In other words, unload our dead bonsai on him.

I purchased a bonsai tree as a Christmas gift from Eastern Leaf. The tree arrived completely dead because they shipped it over five days during winter conditions. I offered to pay an additional $100 for overnight shipping to ensure safe arrival, but this was inexplicably refused by their team.

After contacting them about the dead tree, I was informed my original tree was out of stock. Their proposed replacements were entirely unacceptable: they were trees of half the original value, smaller size, and significantly lower quality.

When I requested a full refund for the product THEY failed to deliver alive, they refused, stating they would only issue a partial refund! Unreal.

Eastern Leaf demonstrates a severe lack of adequate care when shipping live plants, even when the customer offers to pay a premium for safety. They also fail to stand behind their product, refusing a full refund when their service results in a dead product.

DO NOT order live plants from this company. I’m now disputing the charge with my credit card company to recover the full cost of the dead tree.

I ordered a large Rock Juniper Bonzai tree from Eastern Leaf and it died within the month. I emailed them and they recommended watering twice weekly and that the lighting was incorrect. We have over 20 houseplants and none of them die especially within the month. They report I am not eligible for a refund or a new tree and that it was my fault. That was $180 dollars thrown down the drain. Do not buy their trees or products

Extremely poor management and less than accurate product descriptions. I ordered a Showcase Chinese Elm that was supposed to be 18-24" tall. The tree itself is 12" and add in the height of the pot and it's under 16" total. Their response is send it back for a refund but I have to pay for packing and shipping. Also, the advertising photography they have on the website is deceptive. Beautiful shaped trees in the maximum height size. You receive a bonsai that needs lots of work to get it to look even close to the photos. Again they say "that's why the description says your plant will not look like the photos." I call BS on all their customer service. And rate the company AS DECEPTIVE and UNWILLING TO TAKE RESONSIBITY FOR THEIR PRODUCTS. Avoid at all costs.

Contacted them within 30 days about receiving a nearly dead plant. Sent photos. Their response was that it looks normal and to contact them back in a few weeks when I’m outside of my warranty period. From other reviews it seems that’s a regular occurrence and they have never truly honored that warranty.

If you are looking for a live plant please do not purchase it from here. Your plant will arrive dead. Look for other merchandisers with better reviews 1⭐️

I think everyone giving 1 star hasn't done the proper research on said Bonsai they are ordering. Ordered mine July 19th got here July 25th and it was packaged amazingly and the tree was alive and well and might I add quite beautiful. It was a gift for my girlfriend who has always wanted a bonsai and she could not be happier.

Update: spoke with the lady on the customer service line this morning and she was extremely rude and basically told me that based on the notes of what I was asking for, they didn't feel they could meet my needs. I explained I am able to adjust my expectations, and the notes on a new order and she said they would just cancel that one too all my previous notes are saved to my account. She refused to let me speak to anyone else and she blocked my number. It won't go through when I call but if I do *67 to block my number, it works. Very unprofessional and extremely rude. I was willing to adjust my expectations and work with them but they refused to even try and salvage a relationship, giving the excuse they've been in business for years and k ow when a customer won't be happy, essentially telling me what I would an would not like. There has to be someone else in the company that I can speak to. Looks like my review was removed too, I guess they don't want the public to know accurate information on how they treat their customers. If it's the actual owner who sees these comments and responds, please reach out to me, I would love to talk to you regarding your customer service and how this situation was handled.

I was so pleased and happy with my first two orders and placed a third, bigger one. Without calling to discuss with me my order was canceled. I've tried calling several times to talk to someone and keep getting forwarded to voicemail. I was told over email, while my calls are ignored, the bonsai specialist felt it wouldn't meet my expectations but I get nothing more on what exactly that means nor was I called/emailed and asked if it was something I'd be ok with. I find it hard to believe that of all 3 trees I ordered, one being a best seller, that none of them were fit to be sold? It feels as though I am being dismissed as a customer and I wish I could talk with someone instead of them having been ignoring my calls in what feels like an intentional act. There was a better way this situation could have been handled and customer service failed entirely. I wish I could speak with the owner directly. I am happy to change this review once someone calls and talks with me so we can figure this out in a better manner as I have honestly otherwise been pleased with my purchases and the customer service I was receiving prior to this. I wish I could speak with the bonsai specialist personally to see what the exact issue was and if it's something I wouldn't mind.

Waist of money.
Product never delivered. They kept saying I sayis it is shipped.

Absolutely HORRIBLE experience!!!
The chinese elm I ordered was NOTHING like what I received, it was about 1/2 the age with barely any branches whatsoever and it dried up like a prune when I received it. DO NOT deal with this company. They are way overpriced and deceitful.

We ordered two of the Fukien flowering tea trees. The trees arrived totally dead and covered in crawling bugs and the leaves have a white fungus infection. The soil was frozen and rock hard. These were going to be Christmas gifts, but I would be ashamed to give them. Stay far away from Eastern Leaf!

I purchased a bonsai tree to give as a gift and it arrived with 90% of the leaves fallen. The foliage was dry and yellow. They claimed it was “ normal rotation of foliage after transit and due to the season.” The tree looks dead. They will not refund unless it’s returned with the customer paying for shipping. Do not recommend this company.

Sadly, I had not seen this site prior to buying my plants from them.

Eastern Leaf ‘claims’ they ship with heat packs to cold climates.

Mine was sent to Minnesota in 30 degree weather and NOTHING was done to protect the plant.

The soil was FROZEN when I received them!

I put a thermometer into the soil and it was around 36 degrees and I was at home to receive the boxes at my door!!

They use UPS and they had delayed / rescheduled my package NUMEROUS times!

When I called Eastern Leaf, they only proceeded to tell me to send pictures as others discuss here, and didn’t say they were sorry/etc.

Nothing else has been done yet and nobody even bothered to call / contact me after I sent the pictures !!!!

Any company that takes pride in their products should react instantly to their complete failure to ship properly resulting in a plant that is dead/dying for no reason !!

This has wasted hundreds of dollars of my time in addition to the high cost of the plant - I can only hope I will end up at least getting a replacement

Buyer beware. Bought a juniper and after 2 months it's dying, full of bugs and no support from the company.
I emailed many pictures after it started dying, they just send suggestions on what to do. Did all of it, still dying.
Stay away, no backing their own product.

Do not purchase a Bonsai tree from this company..they send you half dead trees and then after 30 days your tree dies and they say too bad..our warranty is 30 days..you can not have another tree or your money back..no warranty ever seen by the consumer. The complaints on the BBB are the same..the company sends you unhealthy trees and you just wasted your money...Do Not Purchase a tree from Eastern Leaf! I lost over $100.00 They could care less! This company is the worst!

I called to complaint about the two plant I received from them. They told me to take pictures and someone would get back to me. Since the pictures were sent and after a week, I didn't hear from them, I continued to send emails, and have received no communication back. Don't waste your money. The plants come in boxes and the dirty the plants are in are hard as concrete. So embarrassing, and I feel so stupid wasting money on them a second time thinking the first plant was a fluke.

Bait & switch. They show you a flowering plant on the website. You expect to receive a flowering plant, and all you get is green leaves. When you ask, "Why no flowers?". They tell you it's the wrong season and you have to flower it yourself. I wouldn't have ordered if I'd known this tiny detail.

I had ordered from this company before and the trees have always been in great condition. However this time I ordered the tree is full of brown leaves. I contacted customer service and I was advised that during this time of year the tree does not bloom and to send an email to support.
After sending the email basically i was told that I needed to bring the tree back to live because it is a HEALTHY tree and to wait and see.
No other option was given, no we will exchange it, you can return it nothing
I asked for an exchange but I will not pay for the shipping but I am still waiting on an answer.