eastyorkshirebuses.co.uk Avis 

Tried to get on the last bus (y14 leaving York stonebow 11pm 7/10/26) feeling grateful as only about one in three turn up, before I had chance to speak the driver grunted is that food and pointed at my bag I said yes it's a takeaway I have got it put in a sealed and knotted bag? Driver just said I can't let you on with food no explanation urged me to get off shut the door and drove off. I can only assume the driver was in the midst of some sort of breakdown which makes a change as it's normally their buses. Can someone clarify wether this is now policy that you can't bring a sealed bag on board now? Absolutely appalling non service and a £14 taxi. Heads up for passengers don't buy a chicken from m and s or something from the salad bar and be silly enough to expect to be able to travel on fleast Yorkshire buses if they turn up.

2nd time had to run to a stop further along the route as the bus driver didn't stop. Shocking service! 615 Bradford to Eldwick bus

On 17.09.26 at 07.28am i boarded the X45, vehicle ID number is 20366. On driver's side, half way up, an available window seat which was behind emergency exit door.

The windows had cobwebs and there were a couple of nesting spiders! On the window sill, there was a
undisturbed filth.

This bus company is an utter disgrace! It's disgusting bus had spiders, spider webs and filth!

This bus company, owned by 'Go Ahead' an Australian conglomerate, is abysmal.

They treat their passengers with utter contempt, deliberately pull a service, and have a high staff turnover.

Customer service NEVER EVER bother to reply to emails or answer their phone; an utter disgrace.

What's the point in having a timetable if it's not adhered to. Bus from flamborough road should be 16.37. Pulled away from stop at 16.30. App says 6 min early, no use at all.

I got on the X46 at Hull Interchange for my ride to York. The bus driver on the way there was so rude and reckless. I asked him if he stopped at Queen Street and he said yes in the rudest tone of voice. I paid for my ticket and went upstairs to find a tin of vindaloo I REPEAT A TIN OF VINDALOO, leaking all the way downstairs and hanging of the front row seat. I mentioned this to the bus driver but just laughed and said "there's nothing I can do". Bus was filthy and uncomfortable with limited legroom and a rock hard seat. On way back, same driver and the bus broke down. Was meant to be a simple trip to York but like most bus companies, it wasn't. I will never be using East Yorkshire Buses again.

Bus failed to turn up. No information. No explanation. No sign of it on their bus tracker, so presumably it never would. The company makes it very difficult to contact them - there is no way of making an immediate enquiry, and retrospective complaints are quite difficult. I notice they don't respond to reviews either, which is bad.

Driver on 56 or 57 bus to longhill this morning. What an amazing driver he was so cheerful and ready to help anyone including extra help for an elderly man. He went above and beyond his duty and looked like he really enjoyed his job. Thank you x

On 22.12.25 family member asked bus driver about Christmas services. Driver's reply was that he laughed and said 'well I finish at 2.00 on 23.12 and don't care'.

Family member is a 16 year old. How dare this terrible bus company have equally terrible, ignorant and rude drivers. On so many levels, this bus compahy is terrible yet they have the monopoly on the York to Hull routes so they don't care.

Their buses are old, frequently break down and are filthy

2 Buses did not show on Monday, 3 Sep 2025, the 21:10 and 22:10 bus services, although it stated in the app that it was a few minutes away from the York Railway Station Bus Stop. There was no advisory from the app that these 2 buses were delayed or cancelled.

After contacting their customer service, they cannot provide a clear explanation why the Bus service 21:10 started in Merchantgate Bus Stop rather than the Railway Station Bus Stop. In addition, the 22:10 was delayed for nearly an hour due to a breakdown.

This incident causes frustration to all passengers. If they were able to give advisory or any heads up warning about their bus services, so that the passengers can make a plan ahead of time and not waste time waiting for nothing.

None existent buses or very late. Missed one at Bridlington bus station yesterday because it left from the wrong stand. Happened before.
The drivers are fed up completely.
If you are able avoid.

Terribe company. Bus drivers who don't even know the route they are on leading to entire villages and major stops being completely missed wich happens alot. Alot of drivers who are very much lacking customer service skills and are often very rude. Even the busses are a complete joke with them being unreliable and often dirty with vital routes being covered by outdated busses which often break down and smaller routes being given much more modern busses. Wifi is non existent with it not allowing connection due to it being unsecured. I suppose on good thing is that when busses do show up they are only about 5-10 minutes late usually.
Completely mismanaged, if you have somewhere to be, don't bother with them.

Cancelled again no warning terrible service to say the least

We are on holiday in skipsea for a few days and we've used east Yorkshire buses 3 times Phil the driver on 130 Bridlington depot is a brilliant guy so friendly and helpful he's a credit to the bus company he works for I wish our drivers back home was like him sadly they aren't

Used the buses while on holiday in Filey. Saw bed bugs on the seats. Assume they are hitching rides between all the holiday sites up there as i know they are a problem. Had to put all my stuff in black bin bags and leave it in the car to cook when i got home. Some stuff had to go in the freezer also. The buses on that route need taking out of service & fumigating.

I use the 104 service to work and 3 times this week the bus was cancelled resulting in me using taxis costing £35 in total. Just so infuriating as their reply to my contact was drivers leaving and bus faults, but surely there should be better contingencies. But I'm still £35 down in pocket.

Fake phone numbers advertised on their websites and bus stop timetables
Email address that never replies to messages other than the one automated response
Social media accounts ran by people told to ignore complaints
A company that gets on its knees to swallow the tourists loads
A sham of a company that I am pretty sure are breaking trading standards laws

Late without fail 100% of the time, usually 30 minutes. Not ideal for buses that are are on countryside school run routes. Customer services are basically non existent via F'book, and fob offs via email. Nothing actually happens.

Really impressed with East Yorkshire Buses website including route planner.

Bus went sailing by despite 4 people stood at the bus stop. Emailed my complaint on 5th June 2023, the day it happened, no response, emailed again 3 days later, still no response. Emailed again today just asking them why they haven't responded. I doubt I'll get a reply. There is no wonder the drivers don't care about customers, after all managers don't care either.

Really gone downhill since it was taken over by GoAhead. Frequencies slashed, reliability through the floor, frequent cancellations. Really sad to see a once proud local business reduced to this.